Hello everyone, I’m Marco and I’m new to this forum.
I’ll explain my problem:
I use Nextcloud 19, on apache server (XAMPP), and everything works perfectly.
In my smartphone, an honor 8x (after updating to Android 10), I have a problem with Onlyoffice, and in general with the text files (txt, md, etc …), once I am logged in to the my server, everything works, after several hours (generally 10-12 hours), if I try to open a file with onlyoffice (the editor built into the app), or a text document, I cannot open it, the screen remains loading and I am told that “loading takes a long time …”, and the app remains so forever.
If I try to logout, and then log in again, everything works again (for only 10-12 hours) …
I think the problem is Android 10, because on other smartphones this problem does not happen, the same goes for iOS.
I tried to downgrade onlyoffice and document server, but it didn’t help (I tried every version), closing and reopening the application does not solve the problem, I ran several tests to understand what generated this error, but the only one reason seems to be the time since the first login.
If I log in with a second user, the first one also magically works again.
I had the same problem even before updating, when I used Nextcloud 18.
I hope you can help me find a solution.
Thanks in advance, and sorry for my poor english.