Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
latest
- Operating system and version (e.g., Ubuntu 24.04):
windows- docker
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
replace me
- When did this problem seem to first start?
replace me
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
I tried to install the Local AI community container and it is installed but not open any port from docker and web interface not reachable.
Steps to replicate it (hint: details matter!):
-
Install from admin page AIO
-
not reachable port anyway
-
I tried remove/reinstall/check ports nothing helped
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
nextcloud-aio-local-ai
2026-05-28 10:56:38
CPU info:
2026-05-28 10:56:38
model name : Intel(R) Core(TM) i7-1060NG7 CPU @ 1.20GHz
2026-05-28 10:56:38
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ss ht syscall nx pdpe1gb rdtscp lm constant_tsc arch_perfmon rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid pni pclmulqdq vmx ssse3 fma cx16 pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand hypervisor lahf_lm abm 3dnowprefetch invpcid_single ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid avx512f avx512dq rdseed adx smap avx512ifma clflushopt avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves avx512vbmi umip avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg avx512_vpopcntdq rdpid fsrm md_clear flush_l1d arch_capabilities
2026-05-28 10:56:38
CPU: AVX found OK
2026-05-28 10:56:38
CPU: AVX2 found OK
2026-05-28 10:56:38
CPU: AVX512 found OK
2026-05-28 10:56:38
WARNING: failed to determine nodes: open /sys/devices/system/node: no such file or directory
2026-05-28 10:56:38
WARNING: failed to determine nodes: open /sys/devices/system/node: no such file or directory
2026-05-28 10:56:39
May 28 10:56:39 INFO Starting LocalAI threads=4 modelsPath="//models"
2026-05-28 10:56:39
May 28 10:56:39 INFO LocalAI version version="v3.10.0 (5f403b163120bee8dc9ab58a947218b7b958c1cc)"
2026-05-28 10:56:39
May 28 10:56:39 INFO AgentJobService started retention_days=30
2026-05-28 10:56:39
May 28 10:56:39 INFO Using forced capability run file capabilityRunFile="/run/localai/capability" capability="vulkan\n" env=""
2026-05-28 10:56:39
May 28 10:56:39 INFO Preloading models path="//models"
2026-05-28 10:56:39
May 28 10:56:39 INFO core/startup process completed!
2026-05-28 10:56:39
May 28 10:56:39 INFO LocalAI is started and running address=":10078"
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
