Nextcloud.access file on /var/log/apache2 folder

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Erase the file /var/log/apache2/nextcloud.access.
    This file “nextcloud.access” was in the log’s folder /var/log/apache2, as I was getting errors sending files to nextcloud, and the diagnosis showed that they were the log files that were too big, I decided to delete them.
    After that, the server no longer worked.
    I can’t send the log files, because I don’t have access to the login, and I still haven’t been able to recover the backup, which will certainly give the same problem of not being able to send files.
    Any help will Be great.
    Thanks in advance.
    Ubuntu server 20.04
    Nextcloud 25

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.