Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 23.0.0.10
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52
PHP version (eg, 7.4): 8.0.27
The issue you are facing:
My mobile don’t connect.
I also have an error 500 at accessing my server via its DNS url via web browser
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
Not accessible, Internal error 500
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'xxxxxxxxx.ddns.net',
),
'datadirectory' => '/var/www/Cloudata/',
'dbtype' => 'mysql',
'version' => '23.0.0.10',
'overwrite.cli.url' => 'http://xxxxxxxx.ddns.net',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxxxxx',
'dbpassword' => 'xxxxxxxxxx',
'installed' => true,
'updater.secret' => 'xxxxxxxxxxxxxxxxxxxx',
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____:
Mon Feb 06 14:36:59.700386 2023] [mpm_prefork:notice] [pid 1434] AH00163: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Mon Feb 06 14:36:59.700394 2023] [core:notice] [pid 1434] AH00094: Command line: '/usr/sbin/apache2'
[Mon Feb 06 14:37:13.442461 2023] [mpm_prefork:notice] [pid 1434] AH00171: Graceful restart requested, doing restart
PHP Warning: PHP Startup: Unable to load dynamic library 'mysqlnd.so' (tried: /usr/lib/php/20190902/mysqlnd.so (/usr/lib/php/20190902/mysqlnd.so: cannot open shared object>
PHP Warning: PHP Startup: Unable to load dynamic library 'xml.so' (tried: /usr/lib/php/20190902/xml.so (/usr/lib/php/20190902/xml.so: cannot open shared object file: No su>
PHP Warning: PHP Startup: Unable to load dynamic library 'bcmath.so' (tried: /usr/lib/php/20190902/bcmath.so (/usr/lib/php/20190902/bcmath.so: cannot open shared object fi>
PHP Warning: PHP Startup: Unable to load dynamic library 'bz2.so' (tried: /usr/lib/php/20190902/bz2.so (/usr/lib/php/20190902/bz2.so: cannot open shared object file: No su>
PHP Warning: PHP Startup: Unable to load dynamic library 'curl.so' (tried: /usr/lib/php/20190902/curl.so (/usr/lib/php/20190902/curl.so: cannot open shared object file: No>
PHP Warning: PHP Startup: Unable to load dynamic library 'dom.so' (tried: /usr/lib/php/20190902/dom.so (/usr/lib/php/20190902/dom.so: cannot open shared object file: No su>
PHP Warning: PHP Startup: Unable to load dynamic library 'gd.so' (tried: /usr/lib/php/20190902/gd.so (/usr/lib/php/20190902/gd.so: cannot open shared object file: No such >
PHP Warning: PHP Startup: Unable to load dynamic library 'gmp.so' (tried: /usr/lib/php/20190902/gmp.so (/usr/lib/php/20190902/gmp.so: cannot open shared object file: No su>
PHP Warning: PHP Startup: Unable to load dynamic library 'imagick.so' (tried: /usr/lib/php/20190902/imagick.so (/usr/lib/php/20190902/imagick.so: cannot open shared object>
PHP Warning: PHP Startup: Unable to load dynamic library 'intl.so' (tried: /usr/lib/php/20190902/intl.so (/usr/lib/php/20190902/intl.so: cannot open shared object file: No>
PHP Warning: PHP Startup: Unable to load dynamic library 'mbstring.so' (tried: /usr/lib/php/20190902/mbstring.so (/usr/lib/php/20190902/mbstring.so: cannot open shared obj>
PHP Warning: PHP Startup: Unable to load dynamic library 'mysqli.so' (tried: /usr/lib/php/20190902/mysqli.so (/usr/lib/php/20190902/mysqli.so: cannot open shared object fi>
PHP Warning: PHP Startup: Unable to load dynamic library 'pdo_mysql.so' (tried: /usr/lib/php/20190902/pdo_mysql.so (/usr/lib/php/20190902/pdo_mysql.so: cannot open shared >
PHP Warning: PHP Startup: Unable to load dynamic library 'simplexml.so' (tried: /usr/lib/php/20190902/simplexml.so (/usr/lib/php/20190902/simplexml.so: cannot open shared >
PHP Warning: PHP Startup: Unable to load dynamic library 'xmlreader.so' (tried: /usr/lib/php/20190902/xmlreader.so (/usr/lib/php/20190902/xmlreader.so: cannot open shared >
PHP Warning: PHP Startup: Unable to load dynamic library 'xmlwriter.so' (tried: /usr/lib/php/20190902/xmlwriter.so (/usr/lib/php/20190902/xmlwriter.so: cannot open shared >
PHP Warning: PHP Startup: Unable to load dynamic library 'xsl.so' (tried: /usr/lib/php/20190902/xsl.so (/usr/lib/php/20190902/xsl.so: cannot open shared object file: No su>
PHP Warning: PHP Startup: Unable to load dynamic library 'zip.so' (tried: /usr/lib/php/20190902/zip.so (/usr/lib/php/20190902/zip.so: cannot open shared object file: No su>
[Mon Feb 06 14:37:13.510324 2023] [mpm_prefork:notice] [pid 1434] AH00163: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Mon Feb 06 14:37:13.510342 2023] [core:notice] [pid 1434] AH00094: Command line: '/usr/sbin/apache2'
[Mon Feb 06 17:11:10.544441 2023] [php7:error] [pid 119352] [client 127.0.0.1:42220] script '/var/www/html/index.php' not found or unable to stat
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"ovgWN6YOeX5Gl7xJ8VZy","level":3,"time":"2022-11-01T21:53:07+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"nxYfyspzJ38oc8vL29Xx","level":3,"time":"2022-11-01T21:53:09+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"lPN9Og5ASNlC5V9GEgOf","level":3,"time":"2022-11-01T21:53:19+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"8KI99v3oPmGWcQnlgLdH","level":3,"time":"2022-11-01T21:54:07+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"zKThbIyIsI4YFPskxBcJ","level":3,"time":"2022-11-01T21:54:24+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"qyNdgeUF9Z1GEOIm0AVf","level":3,"time":"2022-11-01T21:54:43+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"u0XpOAQ79wXWbFYTA7yI","level":3,"time":"2022-11-01T21:55:44+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"3zlWK5hugl4hsmxGf5xW","level":3,"time":"2022-11-01T21:55:48+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"LnHtR4gIhf5ABYafb9gc","level":3,"time":"2022-11-01T21:55:51+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"sRKUiRijCtN7gT8p5VGB","level":3,"time":"2022-11-01T21:56:14+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"az2giajHS9UyEtqAJs3s","level":3,"time":"2022-11-01T21:56:28+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"rKtQItXKSUYCOjpC0Q5L","level":3,"time":"2022-11-01T21:56:41+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"rwa3segvNDoX4o49f8Dn","level":3,"time":"2022-11-01T21:57:03+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"bu9kWaCbnZPZlAXEHo1m","level":3,"time":"2022-11-01T21:57:08+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"UJw96uM6IuNPS7gwP2LQ","level":3,"time":"2022-11-01T21:57:58+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"OpEc2C7b7mKYVhsRCp8H","level":3,"time":"2022-11-01T21:58:26+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"tuPQzBWDkhIXU6NYV84N","level":3,"time":"2022-11-01T21:58:34+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"w7NAG6mSJBdnVENETNfX","level":3,"time":"2022-11-01T21:58:38+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"xsSRqd4vvltktehVMfl0","level":3,"time":"2022-11-01T21:59:34+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"WGn3E0S1oO231VOdFCwd","level":3,"time":"2022-11-01T21:59:46+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"JTbBDVJ28swenrYrNbk1","level":3,"time":"2022-11-01T21:59:50+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"aaGOvd3busuemSxhMrn5","level":3,"time":"2022-11-01T21:59:58+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"SJOKJuiqGWlRByR4PsLk","level":3,"time":"2022-11-01T22:00:59+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"TyYMRKHyfDc2Ucro9JOm","level":3,"time":"2022-11-01T22:01:12+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"PzuyFPw8PEU2HOehRzuQ","level":3,"time":"2022-11-01T22:01:22+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"aaJM8UUXHg8Zn9EAVQH1","level":3,"time":"2022-11-01T22:01:22+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"T89KAm7S6m8R40504WEY","level":3,"time":"2022-11-01T22:01:35+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"AcHy1rBiu42jy2x9AksY","level":3,"time":"2022-11-01T22:01:38+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"a0q4X7Aty2gkinEd7yb4","level":3,"time":"2022-11-01T22:01:58+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"B3MRQXxP67EL9OzfheHu","level":3,"time":"2022-11-01T22:02:15+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"oW97FzyoZur20z80R7eh","level":3,"time":"2022-11-01T22:02:17+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"1VLSLGBeHAK8GEBfBk7f","level":3,"time":"2022-11-01T22:02:26+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"qdI7zk4UWzoNPwcGoK1y","level":3,"time":"2022-11-01T22:02:34+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>
{"reqId":"pYgx7C2b1yLW8M6jmjTQ","level":3,"time":"2022-11-01T22:02:34+00:00","remoteAddr":"192.168.1.254","user":"saya","app":"no app in context","method":"PUT","url":"/rem>