The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
Nextcloud Server version (e.g., 29.x.x):
Nextcloud 32.0.1
Operating system and version (e.g., Ubuntu 24.04):
Is this the first time you’ve seen this error? (Yes / No):
yes
When did this problem seem to first start?
when the automatic update is launched
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Warning: The use statement with non-compound name ‘CurlHandle’ has no effect in /home/clients/65af0ce9fb8dd59a3cd2c6055b66b2ae/stockage/updater/index.php on line 30 {“proceed”:true}
Check for write permissions
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
Use the preformatted text formatting option in the editor for all log entries and configuration output.
If screenshots are useful, feel free to include them.
If possible, also include key error output in text form so it can be searched for.
Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
