The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.4
- Operating system and version (e.g., Ubuntu 24.04):
Debian Bullseye
- Web server and version (e.g, Apache 2.4.25):
2.4.62-1~deb11u2
- PHP version (e.g, 8.3):
8.3.21
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
about 2 months ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Since about two months I cannot sync calenders and contacts with my iOS devices (iPhone and iPad) anymore. As these are not my main devices, I did not notice first and cannot say, when this issue first came up. No webserver or Nextcloud config settings were changed for a long time, but both Nextcloud and iOS updates were done in the last two months.
Steps to replicate it (hint: details matter!):
- I used the classic URL for iOS (
https://DOMAIN/remote.php/dav/principals/users/USERNAME/) but also just triedhttps://DOMAINas I have the.well-knowrewrites active. Both throws a SSL error. In the log I seeApp token login name does not match(yes, I use 2FA and created and recreated an app token for this, I also used a different app token which works for Thunderbird, but here it throws the same error). - When I disable SSL and change the port to 80, it works first (even though it should not according to the Nextcloud documentation since iOS 12 or so). Also http traffic is rewritten to https through Apache. Strange!
- I read a lot on Google and here in the forum but everything I came up with did not work. I do not know what else to check.
- On my Android phone using DAVx5 everything works fine btw. Also in Thunderbird and in the web interface.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"aCRIVn6oHlk3-1SKJXkWWQAAAAQ","level":3,"time":"2025-05-14T07:37:58+00:00","remoteAddr":"2a01:xxxx","user":false,"app":"core","method":"PROPFIND","url":"/remote.php/dav/addressbooks/users/user%40domain.tld/","message":"App token login name does not match","userAgent":"iOS/18.4.1 (22E252) dataaccessd/1.0","version":"31.0.4.1","data":{"tokenLoginName":"user@domain.tld","sessionLoginName":"user%40domain.tld","app":"core","user":"user@domain.tld"}}
Configuration
Nextcloud
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.4.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"forcessl": true,
"theme": "",
"trusted_domains": [
"domain.tld"
],
"secret": "***REMOVED SENSITIVE VALUE***",
"loglevel": 1,
"trashbin_retention_obligation": "auto, 7",
"versions_retention_obligation": "auto, 31",
"default_language": "de_DE",
"default_phone_region": "DE",
"memcache.local": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 0,
"dbindex": 0
},
"singleuser": false,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtptimeout": 10,
"mail_smtpauthtype": "LOGIN",
"user_backends": [
{
"class": "\\OCA\\UserExternal\\IMAP",
"arguments": [
"mail.domain.tld",
993,
"ssl",
"",
false,
false
]
}
],
"overwrite.cli.url": "https:\/\/domain.tld",
"mysql.utf8mb4": true,
"activity_expire_days": 31,
"data-fingerprint": "58f631fc024f12a888521e695308e4c4",
"updater.release.channel": "stable",
"app_install_overwrite": [
"fulltextsearch",
"files_fulltextsearch_tesseract",
"gpxedit",
"user_external",
"piwik"
],
"encryption.legacy_format_support": false,
"encryption.key_storage_migrated": false,
"profile.enabled": false,
"maintenance_window_start": 1,
"mail_sendmailmode": "smtp",
"overwriteprotocol": "https",
"cors.allowed-origins": [
"https:\/\/domain.tld"
]
}
}
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- audioplayer: 3.4.1
- bookmarks: 15.1.0
- bruteforcesettings: 4.0.0
- calendar: 5.2.3
- camerarawpreviews: 0.8.7
- cfg_share_links: 7.0.1
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.0.6
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- emlviewer: 1.0.11
- encryption: 2.19.0
- event_update_notification: 2.6.1
- external: 6.0.2
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.2
- files_downloadactivity: 1.18.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_fulltextsearch: 31.0.0
- files_fulltextsearch_tesseract: 27.0.1
- files_linkeditor: 1.1.22
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_retention: 2.0.1
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- forms: 5.1.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- gpxpod: 7.0.4
- groupfolders: 19.0.4
- imageconverter: 2.0.5
- impersonate: 2.0.0
- keeweb: 0.6.21
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.0.6
- metadata: 0.22.0
- music: 2.1.4
- news: 25.3.1
- nextcloud_announcements: 3.0.0
- notes: 4.12.0
- notifications: 4.0.0
- oauth2: 1.19.1
- onlyoffice: 9.8.0
- ownershiptransfer: 1.1.0
- password_policy: 3.0.0
- phonetrack: 0.8.2
- photos: 4.0.0-dev.1
- piwik: 0.13.0
- polls: 7.4.2
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- qownnotesapi: 25.2.0
- quicknotes: 0.8.30
- quota_warning: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- secrets: 2.1.2
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- side_menu: 5.1.0
- socialsharing_diaspora: 3.3.0
- socialsharing_email: 3.3.0
- socialsharing_facebook: 3.3.0
- socialsharing_telegram: 3.3.0
- socialsharing_twitter: 3.3.0
- spreed: 21.0.4
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- theming_customcss: 1.18.0
- twofactor_backupcodes: 1.20.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- unroundedcorners: 1.1.4
- updatenotification: 1.21.0
- user_external: 3.4.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflow_pdf_converter: 2.0.0
- workflowengine: 2.13.0