Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 18.0.2): 19.0.0
Operating system and version (eg, Ubuntu 20.04): shared hosting (just says linux)
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.43
PHP version (eg, 7.1): 7.2.30
The issue you are facing:
The update screwed up my previous installation, so I download all the files and tried to start fresh, but a fresh installation or any of the backups let me create or remove files. I can’t open the “apps” menu or “users” menu either.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Fresh install
- Errors
The output of your Nextcloud log in Admin > Logging:
[no app in context] Error: Symfony\Component\Routing\Exception\RouteNotFoundException: Unable to generate a URL for the named route "photos.page.index" as such route does not exist. at <<closure>>
0. /home/koknocqf/nube.nortradegrupo.com/lib/private/Route/Router.php line 338
Symfony\Component\Routing\Generator\UrlGenerator->generate("photos.page.index", [], 1)
1. /home/koknocqf/nube.nortradegrupo.com/lib/private/URLGenerator.php line 83
OC\Route\Router->generate("photos.page.index", [])
2. /home/koknocqf/nube.nortradegrupo.com/lib/private/NavigationManager.php line 294
OC\URLGenerator->linkToRoute("photos.page.index")
3. /home/koknocqf/nube.nortradegrupo.com/lib/private/NavigationManager.php line 115
OC\NavigationManager->init()
4. /home/koknocqf/nube.nortradegrupo.com/apps/theming/lib/ThemingDefaults.php line 183
OC\NavigationManager->getAll("guest")
5. /home/koknocqf/nube.nortradegrupo.com/lib/private/legacy/OC_Defaults.php line 263
OCA\Theming\ThemingDefaults->getShortFooter()
6. /home/koknocqf/nube.nortradegrupo.com/lib/public/Defaults.php line 169
OC_Defaults->getLongFooter()
7. /home/koknocqf/nube.nortradegrupo.com/core/templates/layout.guest.php line 55
OCP\Defaults->getLongFooter()
8. /home/koknocqf/nube.nortradegrupo.com/lib/private/Template/Base.php line 178
include("/home/koknocqf/ ... p")
9. /home/koknocqf/nube.nortradegrupo.com/lib/private/Template/Base.php line 150
OC\Template\Base->load("/home/koknocqf/ ... p", null)
10. /home/koknocqf/nube.nortradegrupo.com/lib/private/legacy/OC_Template.php line 182
OC\Template\Base->fetchPage(null)
11. /home/koknocqf/nube.nortradegrupo.com/lib/private/legacy/OC_Template.php line 213
OC_Template->fetchPage(null)
12. /home/koknocqf/nube.nortradegrupo.com/lib/private/Template/Base.php line 132
OC_Template->fetchPage()
13. /home/koknocqf/nube.nortradegrupo.com/lib/private/legacy/OC_Template.php line 301
OC\Template\Base->printPage()
14. /home/koknocqf/nube.nortradegrupo.com/remote.php line 84
OC_Template::printErrorPage("App not installed: ", "", 0)
15. /home/koknocqf/nube.nortradegrupo.com/remote.php line 169
handleException(RemoteException {})
MOVE /remote.php/dav/files/1tnrg/Nextcloud%20Manual.pdf
from 46.6.12.47 by 1tnrg at 2020-06-11T16:14:51+00:00
[core] Warning: Login failed: 'xoi7u' (Remote IP: '46.6.12.47')
PROPFIND /remote.php/webdav/
from 46.6.12.47 at 2020-06-11T16:11:46+00:00
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '****',
'passwordsalt' => '*****',
'secret' => '*****',
'trusted_domains' =>
array (
0 => 'nube.nortradegrupo.com',
),
'datadirectory' => '/home/koknocqf/nextclouddata',
'dbtype' => 'mysql',
'version' => '19.0.0.12',
'overwrite.cli.url' => 'https://nube.nortradegrupo.com',
'dbname' => '*****',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '*****',
'dbpassword' => '*****',
'installed' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
it's a shared server. I don't have access to /var/
