Nextcloud 18 & Collabora - Not working anymore

ā„¹ļø Support šŸ“„ Collabora
1

Hi guys,

we have been using Collabora for nextcloud since v16, never had a problem before.
Today, after upgrade to NC18, Nextcloud doesnā€™t offer to open with collabora anymore.

Here what weā€™ve tried before posting this:

  1. Disabling and re-enabling collabora app in nextcloud
  2. Removing and redeployng the Collabora docker image, with the right NextCloud domain
  3. Looking for errors in log
    a. No relevant entry in /var/logs/apache2/errors.log
    b. No results from ā€œdocker logs [COLLABORA_DOCK_ID]ā€

We are running NextCloud on top of a Fujitsu Physical Server, running Ubuntu 18.04.3 LTS bionic and NextCloud is directly installed with apache (no docker or snap), using postrgresql.

2

Do you have the app social installed? Try to disable that and try again.

And make sure the docker image really is updated.

3

Hi SmallOne,

thank you for reply.

  1. Nope, social app is not installed, as per image (in italian it say ā€œNot official applicationā€)
    image

  2. Docker image update as per latest repo, checked with docker command found on collabora installation instructionā€™s page on nextcloud official site

4

Then i am out of options. It works on my upgraded servers. What does the nextcloud log say?

nextcloud.log in the nextcloud data folder.

5

If you update the docker image, you have to do the steps again:

  • edit loolwsd.xml
  • copy your certificate into the container
  • take care of chown and chmod
  • restart container
    else you will end up with a blue turning wheel
6

Dear SmallOne,

in nextcloud data folder iā€™ve got no logs, the nextcloud logs in my installation are located in /var/log/nextcloud/ā€¦ and the file nextcloud.log is the ā€œregistrationā€ page you may find in the admin panel of nextcloud, here below an image of it, as u can see thereā€™s nothing related to collabora, and the errors shown were already been managed by me.

image
image1612Ɨ1014 68.9 KB

image
image1621Ɨ942 56.2 KB

7

Thank you hartmut001, anyway it seems that nextcloud wonā€™t let me open the file in collabora anymoreā€¦ so iā€™m far to finish the container configurations

8

Hi Fin3,
Had the very same problem - turned out to be ā€˜Group foldersā€™ that was interfering for me - just disabling it was enough to restore Collabora click-actions.

9

Nice, weā€™ve found a point to start, exact same behavior, if i disable group folders, collabora start to work again.

The problem now is that I canā€™t disable group folders, it is already used in production by a lot of pplā€¦ Need to solve thisā€¦ iā€™ll look further more later

10

Well I also have Group Folder 6.0.0 running, and Collabora is working fine

11

There is also an issue with files_fulltextsearch: https://github.com/nextcloud/files_fulltextsearch/issues/83

12

Agreed - disabling ā€˜group foldersā€™ or ā€˜files_fulltextsearchā€™ works for meā€¦

1 Like
13

I have exact the same problem. Disabling FulltextSearch was a workaround, but I hope there will be a solution very fast, because I use this software a log.

1 Like
14

Same problem for me as well. Total bummer that this is occurring as my organization uses Fulltextsearch a lot. Had to disable it to ensure operations kept running with word processing etc.

1 Like
15

I rased a bugreport at Github, maybe that helps:

1 Like