Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 16.0.1
Operating system and version (eg, Ubuntu 17.04): Centos 7.6
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.25
PHP version (eg, 7.1): rh php 7.1
The issue you are facing:
When I try to access administration settings in nextcloud I get this error below. If I click anything else what is not under administration it works I can access it. On version 15 I am soure that works. And I didn’t change anything on server.
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
no errors