Nextckoud app on android : server unavailable

📱 Desktop & mobile clients 🤖 Android
1

Hello everyone,

I encounter an issue when I want to use the Nextcloud app on android. In fact after I enter my server URL and my login in the Application, the server is marked as “not available”, like on the next screenshot:

Screenshot_20211122-134136_Nextcloud

My server is working and is online, I can acces to it from my Iphone and a WEB browser throught a DNS.

The nextcloud app on android is installed on a Samsung Galaxy Tab S6 Lite.
The version of android is 10.
The version of the nextcloud app is 3.18.0

I post this new subject because I didn’t find a similar issue, thank you by advance for your reply.

2

I think this is a similar problem. Please read my post there.
Android client: Server not available

3

I verified if my android device is in the list on the allowed devices but the problem is not solved.

4

Can you use a test account or another nextcloud server. Does it work? Is it a problem with Android nextcloud client or nextcloud server?

5

I tested on a new user on the same server, its worked. The issue is from the targeted user to connect from the android.

6

Perhaps you can or must remove the session information in your nextcloud web gui
Settings → Security → Devices & sessions

7

I deleted all my devives, without success.

8

I think I found the problem, after some test with new user, its appears that the issue is here only on the user account with a login with space character in their name eg: “Toto TITI” as login. In my case my Nextcloud account have a login with space. The temporary solution to access to my folder is to create another user with a correct login without space character and share all my folder to this user.

1 Like
9

Thanks @devnull it helps.
the problems has been resolved.
Is this a bug? because my iPad doesn’t have such issue.

10

It is a bug already reported and being worked on, usernames with spaces broke with 3.18, see [3.18.0 bug/regression] (old) usernames with a space lead to "Server not availabe" ("Server not verfügbar") while reading files · Issue #9331 · nextcloud/android · GitHub - to answer the follow-up question, no, I don’t know when the new release be be published.

11

Thanks for the reply. After changing User account the error message is gone. However, the real issue still persists. I can log into the Android client, but the client can’t access to the server.
It just keeps loading. and never gets into the server.
Screenshot_20211201_205734_com.nextcloud.client

12

When can we expect a new version of the app?