Nexcloud never sync (yellow status) on windows 10

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

Here some logs of my nexcloud client on windows 10 : 

2021-01-25 21:01:15:042 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-25 21:01:15:042 [ info nextcloud.sync.networkjob.jsonapi ]:	JsonApiJob of 
2021-01-25 21:01:15:043 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::JsonApiJob finished for "ocs/v1.php/cloud/user"
2021-01-25 21:01:15:431 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-25 21:01:15:432 [ debug nextcloud.sync.networkjob.avatar ]	[ OCC::AvatarJob::finished ]:	Retrieved Avatar pixmap!
2021-01-25 21:01:15:433 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::AvatarJob finished for ""
2021-01-25 21:01:15:945 [ warning nextcloud.sync.networkjob ]:	Network job timeout QUrl("remote.php/webdav")
2021-01-25 21:01:16:192 [ warning nextcloud.sync.networkjob ]:	Network job timeout 

2021-01-28 10:02:10:129 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:572:17: QML Column: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:10:129 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:625:17: QML RowLayout: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:10:131 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:542:17: QML MouseArea: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:10:131 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:558:17: QML Image: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:10:131 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:572:17: QML Column: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:10:131 [ warning default ]:	qrc:/qml/src/gui/tray/Window.qml:625:17: QML RowLayout: Detected anchors on an item that is managed by a layout. This is undefined behavior; use Layout.alignment instead.
2021-01-28 10:02:12:751 [ warning nextcloud.sync.credentials.keychainchunk ]:	Unable to read "Nextcloud_proxy-password" chunk "0" "Password entry not found"
2021-01-28 10:02:12:756 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 3)
2021-01-28 10:02:12:756 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:12:759 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 3)
2021-01-28 10:02:12:759 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:12:759 [ info nextcloud.sync.server.capabilities ]:	E2EE API version: "1.1"
2021-01-28 10:02:12:759 [ info nextcloud.sync.server.capabilities ]:	E2EE API version: "1.1"
2021-01-28 10:02:12:765 [ warning default ]:	QFSFileEngine::open: No file name specified
2021-01-28 10:02:12:765 [ warning qt.svg ]:	Cannot open file '', because: No file name specified
2021-01-28 10:02:12:771 [ warning default ]:	QFSFileEngine::open: No file name specified
2021-01-28 10:02:12:771 [ warning qt.svg ]:	Cannot open file '', because: No file name specified
2021-01-28 10:02:12:808 [ warning default ]:	QCoreApplication::postEvent: Unexpected null receiver
2021-01-28 10:02:12:808 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 3)
2021-01-28 10:02:12:808 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:13:052 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 10:02:13:053 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::JsonApiJob finished for "ocs/v1.php/cloud/user"
2021-01-28 10:02:13:440 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 10:02:13:440 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 1)
2021-01-28 10:02:13:440 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:13:440 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 3)
2021-01-28 10:02:13:440 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:13:441 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 QVariant(int, 3)
2021-01-28 10:02:13:441 [ debug nextcloud.sync.database.sql ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM selectivesync WHERE type=?1"
2021-01-28 10:02:13:441 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::LsColJob finished for "/"
2021-01-28 10:02:13:995 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 10:02:13:995 [ debug nextcloud.sync.networkjob.avatar ]	[ OCC::AvatarJob::finished ]:	Retrieved Avatar pixmap!
2021-01-28 10:02:13:996 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::AvatarJob finished for ""
2021-01-28 10:02:14:234 [ debug nextcloud.sync.connectionvalidator ]	[ OCC::ConnectionValidator::checkAuthentication ]:	# Check whether authenticated propfind works.
2021-01-28 10:02:14:234 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" 
2021-01-28 10:02:14:234 [ debug nextcloud.sync.cookiejar ]	[ OCC::CookieJar::cookiesForUrl ]:	
2021-01-28 10:02:14:616 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 10:02:14:616 [ info nextcloud.sync.networkjob.propfind ]:	PROPFIND of 
2021-01-28 10:02:14:616 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::PropfindJob finished for "/"
2021-01-28 10:02:14:997 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 56417189 ms  since the last sync
2021-01-28 10:02:14:997 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 10:02:14:997 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 10:02:20:031 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 56422222 ms  since the last sync
2021-01-28 10:02:20:031 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 10:02:20:031 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!


2021-01-28 07:19:33:772 [ debug nextcloud.sync.connectionvalidator ]	[ OCC::ConnectionValidator::checkAuthentication ]:	# Check whether authenticated propfind works.
2021-01-28 07:19:34:145 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:19:34:145 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::PropfindJob finished for "/"
2021-01-28 07:19:34:536 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46657189 ms  since the last sync
2021-01-28 07:19:34:536 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:34:536 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:19:39:534 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46662188 ms  since the last sync
2021-01-28 07:19:39:534 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:39:534 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:19:44:538 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46667192 ms  since the last sync
2021-01-28 07:19:44:538 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:44:538 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:19:48:968 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:19:48:968 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::JsonApiJob finished for "ocs/v1.php/cloud/user"
2021-01-28 07:19:49:351 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:19:49:352 [ debug nextcloud.sync.networkjob.avatar ]	[ OCC::AvatarJob::finished ]:	Retrieved Avatar pixmap!
2021-01-28 07:19:49:353 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::AvatarJob finished for ""
2021-01-28 07:19:49:534 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46672188 ms  since the last sync
2021-01-28 07:19:49:534 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:49:534 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:19:54:534 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46677188 ms  since the last sync
2021-01-28 07:19:54:534 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:54:534 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:19:59:536 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46682190 ms  since the last sync
2021-01-28 07:19:59:537 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:19:59:537 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:20:04:534 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46687188 ms  since the last sync
2021-01-28 07:20:04:534 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:20:04:534 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:20:05:769 [ debug nextcloud.sync.connectionvalidator ]	[ OCC::ConnectionValidator::checkAuthentication ]:	# Check whether authenticated propfind works.
2021-01-28 07:20:06:159 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:20:06:159 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::PropfindJob finished for "/"
2021-01-28 07:20:09:536 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46692190 ms  since the last sync
2021-01-28 07:20:09:536 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:20:09:536 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:20:14:537 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46697190 ms  since the last sync
2021-01-28 07:20:14:537 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:20:14:537 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:20:19:208 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:20:19:208 [ debug nextcloud.sync.networkjob ]	[ OCC::AbstractNetworkJob::slotFinished ]:	Network job OCC::JsonApiJob finished for "ocs/v1.php/cloud/user"
2021-01-28 07:20:19:535 [ info nextcloud.gui.folder.manager ]:	Scheduling folder "1" because it has been 46702189 ms  since the last sync
2021-01-28 07:20:19:535 [ info nextcloud.gui.folder.manager ]:	Schedule folder  "1"  to sync!
2021-01-28 07:20:19:535 [ info nextcloud.gui.folder.manager ]:	Sync for folder  "1"  already scheduled, do not enqueue!
2021-01-28 07:20:19:585 [ info nextcloud.sync.credentials.webflow ]:	request finished
2021-01-28 07:20:19:586 [ debug nextcloud.sync.networkjob.avatar ]	[ OCC::AvatarJob::finished ]:	Retrieved Avatar pixmap!

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version : 20.0.6.1
Operating system and version : Linux 4.9.0-13-amd64 x86_64
Apache or nginx version :
PHP version : 7.4.14

The issue you are facing:

We are 3 using Nextcloud on our server. We all facing some issues times to times but on my side my Nexcloud client has never worked on any of my computers (one laptop and one deskop all windows 10). I have tried already to uninstall and install the client again, cleaning the cache, install the client on another disk, sync only one folder …
Nothing is working. The status of Nexcloud is yellow and it’s saying : “Status not defined”. The sync of my folders is telling “Waiting to sync, or wainting for one folder”. But nothing is happening. The only thing which has worked is to upload 250 Go of photos but since they don’t sync anymore. Eveything is working fine on my android phone.

Is this the first time you’ve seen this error? N

Steps to replicate it:

  1. Install Nextcloud on Windows 10
  2. Log in using keycloak and configure folders I want to sync
  3. Wait the sync to start …
  4. Sometime it’s asking me the E2E words (it’s working when I enter them)
  5. Nothing is hapenning after, Nexcloud status goes yellow and nothing get sync

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your nextcloud.cfg :

[General]
optionalServerNotifications=true
showInExplorerNavigationPane=true
updateSegment=43

[Accounts]
0\url=https://myserver
0\serverVersion=20.0.6.1
0\webflow_user=Keycloak-ba7c51a2-7d6b-4955-a881-624177d3bce1
0\authType=webflow
0\Folders\1\localPath=D:/Cloud/
0\Folders\1\journalPath=._sync_ed6d4ebc4db8.db
0\Folders\1\targetPath=/
0\Folders\1\paused=false
0\Folders\1\ignoreHiddenFiles=false
0\Folders\1\navigationPaneClsid=@Variant(\0\0\0\x1ezU\x15h\xd9zL\xcb\xb0\x7f#\xb3\x89k\xeb\xdf)

[Settings]
geometry=@ByteArray(\x1\xd9\xd0\xcb\0\x3\0\0\0\0\x2\xef\0\0\x1i\0\0\x5I\0\0\x3v\0\0\x2\xf0\0\0\x1\x88\0\0\x5H\0\0\x3u\0\0\0\0\0\0\0\0\n\0\0\0\x2\xf0\0\0\x1\x88\0\0\x5H\0\0\x3u)

the only thing I can come up with is: have you checked all firewalls (maybe there are more than one protecting your computer(s) - like the built-in firewall of windows and one that came with your router?)

btw: welcome to the userforums of NC! Thanks for your first contribution here.

Hello thank you for the welcome :slight_smile:

I am using the computer of my companie so I can’t change anything about it.
I will try on my personal laptop. Both are using windows 10 built-in firewall.