New users unable to upload files

I have had nextcloud running for about 6 mths now with 3 users all working just fine no problems, last night I added 2 new users and all looked fine ,but the new users can’t upload any files and sometimes get the message server not connected to the internet, this server only connected to local can anyone point me in the right direction, checked all user and details seem OK.

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:


Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


Hello, just installed a new instance of NextCloud and installed an Admin user and 4 other users belonging to another group, just to let you know,NO users can upload files, what is happening with NextCloud? do we need a license or what.

I would love to help you but I was not able to reproduce your problem here.

You did not give much context; the support template was left empty and you did not provide any logfiles. That leads me to the question, if you are seriously looking for help or do you just want to tell us about your lack of success here?
In the first case, you should provide more information.

Hi Ernolf,
sorry about that, where and how do I get log files? I will be happy to provide.
As I have said I have run Nextcloud for about 6 mths no problem and 3 users (1 is admin)
then i added 2 more users and all seems ok but they can’t upload any type of file, the other users are still working OK.

just had a message from discobot telling me that new users have limitations does this mean they will soon be able to uploads their files?

You should read the manuals and the forum!
Again you are cpmplaining without giving more information:
I still don’t know what your setup is. You still did not fil out the support template that you left empty in your first post!

I can only imagine that @discobot means new forum users and not new users on your nextcloud, which he has no idea about.

Hallo! Um herauszufinden, was ich kann, schreibe @discobot Hilfe anzeigen.