New users cannot log in

ℹ️ Support
1

Hi,

I am using nextcloud beta 12. My admin user log in well. I have created a user which can log in to without problem.
My new user bob cannot log in :slight_smile:

Internal Server Error

The server encountered an internal error and was unable to complete your request.

Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.

More details can be found in the server log.

I checked the nextcloud.log but i can’t understand why it doesn’t work :

{"reqId":"uk8rXrWT8pmmWw0qvolp","level":3,"time":"2017-05-03T13:26:08+00:00","remoteAddr":"xx.xx.185.161","user":"bob","app":"index","method":"GET","url":"\/nextcloud\/index.php\/apps\/files\/","message":"Exception: {\"Exception\":\"OCP\\\\Files\\\\NotFoundException\",\"Message\":\"\",\"Code\":0,\"Trace\":\"#0 \\\/data\\\/nextcloud\\\/apps\\\/files\\\/lib\\\/Controller\\\/ViewController.php(130): OC_Helper::getStorageInfo('\\\/', false)\\n#1 \\\/data\\\/nextcloud\\\/apps\\\/files\\\/lib\\\/Controller\\\/ViewController.php(159): OCA\\\\Files\\\\Controller\\\\ViewController->getStorageInfo()\\n#2 [internal function]: OCA\\\\Files\\\\Controller\\\\ViewController->index('', '', NULL, false)\\n#3 \\\/data\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(160): call_user_func_array(Array, Array)\\n#4 \\\/data\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(90): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OCA\\\\Files\\\\Controller\\\\ViewController), 'index')\\n#5 \\\/data\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(114): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OCA\\\\Files\\\\Controller\\\\ViewController), 'index')\\n#6 \\\/data\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('ViewController', 'index', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#7 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#8 \\\/data\\\/nextcloud\\\/lib\\\/private\\\/Route\\\/Router.php(299): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#9 \\\/data\\\/nextcloud\\\/lib\\\/base.php(976): OC\\\\Route\\\\Router->match('\\\/apps\\\/files\\\/')\\n#10 \\\/data\\\/nextcloud\\\/index.php(40): OC::handleRequest()\\n#11 {main}\",\"File\":\"\\\/data\\\/nextcloud\\\/lib\\\/private\\\/legacy\\\/helper.php\",\"Line\":543}","userAgent":"Mozilla\/5.0 (Windows NT 6.1; WOW64; Trident\/7.0; rv:11.0) like Gecko","version":"12.0.0.16"}

{“reqId”:“QIBxiOhKlNBwitfT4Cpm”,“level”:3,“time”:“2017-05-03T13:26:09+00:00”,“remoteAddr”:“xx.xx.185.161”,“user”:“bob”,“app”:“index”,“method”:“GET”,“url”:“/nextcloud/index.php/apps/files/”,“message”:“Exception: {"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":"#0 \/data\/nextcloud\/apps\/files\/lib\/Controller\/ViewController.php(130): OC_Helper::getStorageInfo(‘\/’, false)\n#1 \/data\/nextcloud\/apps\/files\/lib\/Controller\/ViewController.php(159): OCA\\Files\\Controller\\ViewController->getStorageInfo()\n#2 [internal function]: OCA\\Files\\Controller\\ViewController->index(‘’, ‘’, NULL, false)\n#3 \/data\/nextcloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php(160): call_user_func_array(Array, Array)\n#4 \/data\/nextcloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php(90): OC\\AppFramework\\Http\\Dispatcher->executeController(Object(OCA\\Files\\Controller\\ViewController), ‘index’)\n#5 \/data\/nextcloud\/lib\/private\/AppFramework\/App.php(114): OC\\AppFramework\\Http\\Dispatcher->dispatch(Object(OCA\\Files\\Controller\\ViewController), ‘index’)\n#6 \/data\/nextcloud\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php(47): OC\\AppFramework\\App::main(‘ViewController’, ‘index’, Object(OC\\AppFramework\\DependencyInjection\\DIContainer), Array)\n#7 [internal function]: OC\\AppFramework\\Routing\\RouteActionHandler->__invoke(Array)\n#8 \/data\/nextcloud\/lib\/private\/Route\/Router.php(299): call_user_func(Object(OC\\AppFramework\\Routing\\RouteActionHandler), Array)\n#9 \/data\/nextcloud\/lib\/base.php(976): OC\\Route\\Router->match(‘\/apps\/files\/’)\n#10 \/data\/nextcloud\/index.php(40): OC::handleRequest()\n#11 {main}","File":"\/data\/nextcloud\/lib\/private\/legacy\/helper.php","Line":543}”,“userAgent”:“Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko”,“version”:“12.0.0.16”}

I migrated /var/www/nextcloud to /data/nextcloud.
I saw that my oc_storage table have 2 entries :

MariaDB [nextcloud]> select * from oc_storages ;

±--------------------------------±-----------±----------±-------------+
| id | numeric_id | available | last_checked |
±--------------------------------±-----------±----------±-------------+
| local::/var/www/nextcloud/data/ | 1 | 1 | NULL |
| home::nebo | 2 | 1 | NULL |
| local::/data/downloads/ | 4 | 1 | 1493817678 |
| home::titi | 5 | 1 | NULL |
| local::/data/nextcloud/data/ | 10 | 1 | NULL |
| home::bob | 11 | 1 | NULL |
±--------------------------------±-----------±----------±-------------+
6 rows in set (0.00 sec)

Can i fix that, or is it normal ?

Have you troubleshoot something similar before ?

2

Can you check your server error logfile as well (often: /var/log/{nginx,apache2}/error*)?

3

Thanks for replying tflidd !

I found the issue, i am using redis for caching and redis was not able to read files in the nextorrent dir.
So i fixed rights for redis and all is working perfectly :slight_smile:

1 Like
4

Hello,

i think i have the same issue. Which rights have redis in your system? Which command do you use?
I tried

sudo usermod -a -G redis www-data

, but it doesn´t work.

Has anyone a idea for me?

Best regards,