New User can't login via desktop but is logged in on android


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:


Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:
I can’t login via desktop directly on nextcloud or on my providers website.
But I am logged in on my android phone with the email adress which seems to be unknown on Nextcloud or my provider.

This is the first time I try to log into nextcloud via desktop after registering and setting it up.

I had to set up a new user account here in the support section also because I received the error message that my email adress is unknown.

I can’t paste anything here because I can’t login.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Go to Nextcloud Portal or go to
  2. put in registered email address
  3. receive error message that credentials are wrong
  4. Use the option to reset password
  5. receive no email from nextcloud or from Provider Tab.Digital

Help is much appreciated!