New setup blank page on browser

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I am receiving a blank page on initial install. I could not find a config.php. copied config.sample.php to config.php and I receive an error on line 1806.

Class “RedisCluster” not found. This error is in apache2 error log.

Firefox reports “ The server encounterd an internal error and was unable to complete your request”

Thanks Gator

  • Nextcloud Server version (e.g., 29.x.x):
    • replace me
  • Operating system and version (e.g., Ubuntu 24.04):
    • RaspberryPI Bullseye
  • Web server and version (e.g, Apache 2.4.25):
    • Apache2 2.4.66
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • replace me
  • PHP version (e.g, 8.3):
    • 8.2.30
  • Is this the first time you’ve seen this error? (Yes / No):
    • replace me
  • When did this problem seem to first start?
    • initial install
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • wget
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

[…]

Steps to replicate it (hint: details matter!):

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

Normally you go through a setup, and it creates a config.php, corresponding database etc. The config.sample.php is more like an example what entries exist and how they potentially look. If you just use it, it tries to activate plenty of things and put tons of settings your are not supposed to use.

If you don’t have the config.php and you try to open the page (and you get a white page), do you see any errors?

3

The article that I was using made it sound like initially there would be a setup first time you loaded the website. It only produced a blank page. I get no errors at that point. I tried to edit the config.sample and that is where I ran into errors. When I remove the config.php it goes back to a blank page and no errors. Obviously I need the setup script. I reached out to the tutorial about this issue but received no reply. If someone knows of a setup script that works that would probably solve my problem. I will reach back to the author and see what he says.

Thanks Gator

4

Yes, that is how it normally works. If you have a blank page, there is probably something wrong or missing. I’d normally expect errors from the webserver or php.

It could be some permission problems in the folder, e.g. that it belongs to root and the webserver user (www-data) cannot create files/folders. Other guess would be some security tool (apparmor, SELinux, …), but all this should create some logs. If you create the empty page, perhaps just check in /var/log all the log files that have been changed recently and check them.