New installation: Collabora not working

Hi,
I installed nextcloud following this guide: Integrate Collabora Online with Nextcloud on Ubuntu without Docker

But neither the admin panel nor Collabora can be reached. The Apache2 Ubuntu Default Page is online.

coolwsd is running:

systemctl status coolwsd
● coolwsd.service - Collabora Online WebSocket Daemon
     Loaded: loaded (/lib/systemd/system/coolwsd.service; enabled; vendor preset: enabled)
     Active: active (running) since Fri 2022-09-16 08:54:40 CEST; 12min ago
   Main PID: 1217 (coolwsd)
      Tasks: 3 (limit: 60)
     Memory: 338.9M
     CGroup: /system.slice/coolwsd.service
             ├─1217 /usr/bin/coolwsd --version --o:sys_template_path=/opt/cool/systemplate --o:child_root_path=/opt/cool/child-roots --o:file_server_root_path=/usr/share/coolwsd
             └─1225 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/ --clientport=9980 --masterport=coolwsd-U0KDQhrn

If I try to connect the admin console I get the following output in /var/log/apache2/error.log

[Fri Sep 16 10:29:21.539723 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00493: SIGUSR1 received.  Doing graceful restart
[Fri Sep 16 10:29:21.543441 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00489: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Fri Sep 16 10:29:21.543466 2022] [core:notice] [pid 3742:tid 139707642920000] AH00094: Command line: '/usr/sbin/apache2'
[Fri Sep 16 10:29:25.990521 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00493: SIGUSR1 received.  Doing graceful restart
[Fri Sep 16 10:29:25.993434 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00489: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Fri Sep 16 10:29:25.993455 2022] [core:notice] [pid 3742:tid 139707642920000] AH00094: Command line: '/usr/sbin/apache2'
[Fri Sep 16 10:29:28.181462 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00493: SIGUSR1 received.  Doing graceful restart
[Fri Sep 16 10:29:28.189059 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00489: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Fri Sep 16 10:29:28.189078 2022] [core:notice] [pid 3742:tid 139707642920000] AH00094: Command line: '/usr/sbin/apache2'
[Fri Sep 16 10:29:28.649017 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00493: SIGUSR1 received.  Doing graceful restart
[Fri Sep 16 10:29:28.653782 2022] [mpm_event:notice] [pid 3742:tid 139707642920000] AH00489: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Fri Sep 16 10:29:28.653799 2022] [core:notice] [pid 3742:tid 139707642920000] AH00094: Command line: '/usr/sbin/apache2'

If I try to “use my own server” in the “Nextcloud Office” setting I get the following output in /var/log/apache2/collabora_error

[Fri Sep 16 10:34:50.664179 2022] [proxy:error] [pid 5141:tid 139707501508352] [client 85.214.214.101:52896] AH00898: Error reading from remote server returned by /hosting/capabilities
[Fri Sep 16 10:35:01.763719 2022] [proxy_http:error] [pid 5142:tid 139707493115648] (70007)The timeout specified has expired: [client 85.214.214.101:55476] AH01102: error reading status line from remote server 127.0.0.1:9980

Does anyone have an idea what goes wrong?
Thanks,
Leo

so if you have problems following said guide I may ask why don’t you ask there for help? I’m just curious…

regarding one of your apache-logs: your server seems to be not setup correctly, 127.0.0.1 can never be a valid “remote server”.

As you missed out to give more informations I think it’s pretty difficult for anyone here to help you.

So there are four ways to continue for you

  • ask linuxbabe
  • try using some installation guide from the forum (at least half official)
  • fill-in the community with as much information as you probably could get about your server and it’s environment (if you don’t know what is needed try this example here Support template. Please use this when you request support
  • install a vm, docker, snap or AiO, all available at Install - Nextcloud

good luck

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