New Backup App - Problem after deleting Restoring point

🍱 Features & apps Backup
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1

Nextcloud version: 23.0.2
Backup App version: 1.0.4
Operating system and version: Debian 4.19.208-1
nginx version: 1.21.6
PHP version: 8.0.15

After configuring the app and exporting configuration and key, I initiated the first backup by pressing the button Create full restoring point. After two days the backup had still the status “not packed yet”.

So I assumed a problem and removed the whole folder by:
rm -fR 20220218090002-full-27uyPwv6nMPWU8M/
This was probably not good.

The Restoring point is still shown under “Restoring points history”.

Now after pressing Create full restoring point again, it shows “The creation of a restoring point as been requested and will be initiated soon.” for a while. But after it is gone, I cannot see, that the creation of a new Restoring point is in process.

How can I analyse the problem? The nextcloud.log shows no helpful information.

Thanks for your help

2

Does anybody have a hint, how to proceed? Backup app creates no further backups.

Regards
Puck

3

Additional information:
When I go to settings and than to backup I get the message
Unable to fetch app data.

4

±-------------------------------------±--------------------±---------±---------±-------±--------±-----------±---------±------------------±-+
| Restoring Point | Date | NC | Database | Parent | Comment | Status | Instance | Health | |
±-------------------------------------±--------------------±---------±---------±-------±--------±-----------±---------±------------------±-+
| 20220218090002-full-… | 2022-02-18 09:00:02 | 23.0.2.1 | mysql | | | processing | local | 32D, 23H, 54M ago | |
±-------------------------------------±--------------------±---------±---------±-------±--------±-----------±---------±------------------±-+
The Restoring Point is still described as processing and the app does not create further restoring points.

Can anybody support me cleaning the Database?

5

I am a little bit frustrated, because of no reply/support. In the meantime Backup version 1.0.6 and NC 23.0.3 is installed. But the backup app does not work.

When I click the app settings it says, that app data cannot be loaded.

What is the reason for that? How can I find more information? Does the backup app work for others?

1 Like
6

Same behavior on my instance. Is it possible to clean up the not available restoring points? Or completely reset the configuration of backup app?

7

It tried following command that resets the app-settings and points:

sudo -u www-data php occ backup:reset
8

Command did not work for me.
Response: There are no commands defined in the “backup” namespace.

Also a websearch did not show/comfirm an occ command to reset a app.