# Network error problem

**URL:** <https://help.nextcloud.com/t/network-error-problem/185045>\
**Category:** ℹ️ Support\
**Created:** [March 11, 2024, 9:11am UTC](https://help.nextcloud.com/t/network-error-problem/185045 "2024-03-11T09:11:05Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![kwelt](https://help.nextcloud.com/letter_avatar/kwelt/32/5_5575768a8748004e209b776fc1b2916d.png) [@kwelt](https://help.nextcloud.com/u/kwelt)\
**Post date:** [March 11, 2024, 9:11am UTC](https://help.nextcloud.com/t/network-error-problem/185045/1 "2024-03-11T09:11:05Z")

</div>

Hi,  
I am using a MacBook Air and since recently I have problems with the network connection on my desktop although I have normal access to the internet. I tried several times to reinstall. The system reports "Zeitüberschreitung bei Socket operation / network timeout during socket operation.  
Very grateful for help!  
Kind regards

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<div class="post-metadata">

**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\
**Post date:** [March 11, 2024, 10:21am UTC](https://help.nextcloud.com/t/network-error-problem/185045/2 "2024-03-11T10:21:34Z")

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Please post more details e.g.

```auto
nslookup cloud.server.tld
ping cloud.server.tld
host cloud.server.tld
traceroute cloud.server.tld
netcat cloud.server.tld 443

```

Test on your server e.g.

```auto
netstat -tulpen
netstat -tulpe

```

Deactivate all firewalls and ad-blocker for testing.

---

<div class="post-metadata">

**Author:** ![kwelt](https://help.nextcloud.com/letter_avatar/kwelt/32/5_5575768a8748004e209b776fc1b2916d.png) [@kwelt](https://help.nextcloud.com/u/kwelt)\
**Post date:** [March 11, 2024, 2:48pm UTC](https://help.nextcloud.com/t/network-error-problem/185045/3 "2024-03-11T14:48:42Z")

</div>

Wher can find these Details??

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<div class="post-metadata">

**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\
**Post date:** [September 23, 2024, 1:36pm UTC](https://help.nextcloud.com/t/network-error-problem/185045/4 "2024-09-23T13:36:43Z")

</div>

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