Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.2
- Operating system and version (e.g., Ubuntu 24.04):
Docker
- Web server and version (e.g, Apache 2.4.25):
nextcloud:31– hence, is using Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
caddy:2-alpine
- PHP version (e.g, 8.3):
8.3.19
- Is this the first time you’ve seen this error? (Yes / No):
- It’s the first time I’ve tried setting up events
- When did this problem seem to first start?
- First time setting up events – longtime NextCloud user
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Docker not AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
I want to use the NextCloud calendar to replace my Google calendar. I have a lot of notifications like on the 15th of each month pay the internet service provider. It’s easy to set up the calendar event, but the purpose is to send myself a notification/reminder.
Steps to replicate it (hint: details matter!):
- Create an event in the Personal calendar
- Leave as default for All Day and whatever day is chosen
- Click on More Details so it opens the full editor window at the side
- In Details click on add reminder to add a reminder … say 1 day before the event
- Click on the
...to bring up the menu, click the e-mail checkbox or notification checkbox - Click on the
...again, and see that your choice is not displayed – none of the checkboxes are selected
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No messages were logged when clicking on the notification choice
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Blocked aria-hidden on an element because its descendant retained focus. The focus must not be hidden from assistive technology users. Avoid using aria-hidden on a focused element or its ancestor. Consider using the inert attribute instead, which will also prevent focus. For more details, see the aria-hidden section of the WAI-ARIA specification at https://w3c.github.io/aria/#aria-hidden.
Element with focus: input
Ancestor with aria-hidden: <div id="popper_0jdnhe00_63wdka" aria-hidden="true" tabindex="0" data-popper-placement="top" class="v-popper__popper v-popper--theme-dropdown action-item__popper v-popper__popper--hidden v-popper__popper--hide-to" style="position: absolute; transform: translate3d(740px, 308px, 0px);"><div class="v-popper__backdrop"></div><div class="v-popper__wrapper"><div class="v-popper__inner" style="height: fit-content;"><div><div data-v-60a4c99d tabindex="-1" class><ul data-v-60a4c99d tabindex="-1" aria-labelledby="trigger-menu-vkkog" id="menu-vkkog" role="menu"><li data-v-8ddd08c0 role="presentation" class="action active"></li><li data-v-8ddd08c0 role="presentation" class="action"><span data-v-8ddd08c0 role="menuitemradio" aria-checked="true" class="action-radio">…</span></li><li data-v-3e2324b7 role="separator" class="action action-separator action--disabled"></li><li data-v-8ddd08c0 role="presentation" class="action"></li><li data-v-8ddd08c0 role="presentation" class="action"></li><li data-v-3e2324b7 role="separator" class="action action-separator action--disabled"></li><li data-v-903e8d3b role="presentation" class="action"></li><li data-v-903e8d3b role="presentation" class="action"></li></ul></div></div><div data-v-8859cc6c tabindex="-1" class="resize-observer"></div></div><div class="v-popper__arrow-container" style="left: 119px;"></div></div></div>
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
"system": {
"htaccess.RewriteBase": "\/",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.wwwatts.net",
"nextcloud-app-1",
"davidnuc1"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.2.1",
"overwrite.cli.url": "http:\/\/cloud.wwwatts.net",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"app_install_overwrite": {
"0": "dashboardcharts",
"1": "mindmap_app",
"2": "epubreader",
"3": "pdfdraw",
"4": "files_external_gdrive",
"5": "documents",
"6": "files_markdown",
"7": "metadata",
"9": "files_rightclick"
},
"default_phone_region": "US",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"redis.session.locking_enabled": 1,
"redis.session.lock_retries": -1,
"redis.session.lock_wait_time": 10000,
"mail_sendmailmode": "smtp",
"mail_smtpdebug": true,
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"maintenance": false,
"loglevel": 2,
"maintenance_window_start": 1,
"opcache.memory_consumption": 1024,
"opcache.interned.strings_buffer": 64,
"opcache.max_accelerated_files": 10000,
"opcache.save_comments": 1,
"opcache.jit": 1255,
"memcache.local": "\\OC\\Memcache\\APCu",
"theme": ""
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- audioplayer: 3.4.1
- bruteforcesettings: 4.0.0
- calendar: 5.2.0
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.0.4
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.0
- event_update_notification: 2.6.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 4.0.0
- groupfolders: 19.0.4
- integration_github: 3.1.1
- integration_openstreetmap: 2.0.1
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 4.3.4
- metadata: 0.22.0
- nextcloud_announcements: 3.0.0
- notes: 4.11.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.6.4
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- socialsharing_email: 3.3.0
- socialsharing_twitter: 3.3.0
- spreed: 21.0.1
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tables: 0.9.0
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- encryption: 2.19.0
- files_rightclick: 0.15.1 (installed 1.6.0)
- secrets: 2.0.2 (installed 2.0.2)
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
- workflow_ocr: 1.30.1 (installed 1.30.1)