Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.0.5):
- 30.0.2
- Operating system and version (e.g., Ubuntu 24.04):
- openmediavault 7.4.12-3
- Web server and version (e.g, Apache 2.4.25):
- 2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
- 1.27.2
- PHP version (e.g, 8.3):
- 8.2.25
- Is this the first time you’ve seen this error? (Yes / No):
- No
- When did this problem seem to first start?
- When trying to download a file larger than 5GB.
- Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.)
- Docker
- Are you using Cloudflare, mod_security, or similar? (Yes / No)
- LetsEncrypt
Summary of the issue you are facing:
I installed and configured Nextcloud according to the example located at docker/.examples at master · nextcloud/docker · GitHub, I did not change anything, only the installation location from the SSD on which openmediavault is installed to the HDD. We looked for instructions on the Internet, tried to read the documentation for containers, used ChatGPT, but since I do not have sufficient experience in working with docker and nginx and apache servers, I could not overcome the error of loading large files.
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
192.168.31.1 - - [15/Nov/2024:14:33:18 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 726 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36"
192.168.31.1 - - [15/Nov/2024:14:32:39 +0000] "MOVE /remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb/.file HTTP/1.1" 503 1428 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36"
192.168.31.1 - - [15/Nov/2024:14:33:39 +0000] "DELETE /remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb HTTP/1.1" 204 459 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36"
127.0.0.1 - - [15/Nov/2024:14:33:47 +0000] "OPTIONS * HTTP/1.0" 200 126 "-" "Apache/2.4.62 (Debian) PHP/8.2.25 (internal dummy connection)"
192.168.31.1 - - [15/Nov/2024:14:33:48 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 726 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36"
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
xhr.js:195
MOVE https://polezhaeff.duckdns.org/remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb/.file 504 (Gateway Timeout)
(анонимная) @ xhr.js:195
xhr @ xhr.js:15
p @ dispatchRequest.js:51
Promise.then
_request @ Axios.js:149
request @ Axios.js:40
(анонимная) @ bind.js:5
(анонимная) @ index-DNLyAvkP.mjs:603
Показать ещё 7 фреймов
Свернуть
index.mjs:54
[ERROR] @nextcloud/upload: Error in batch upload {app: '@nextcloud/upload', uid: 'polezhaeff', level: 2, error: 'Failed assembling the chunks together'}
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
nginx.1 | polezhaeff.duckdns.org 192.168.31.1 - - [15/Nov/2024:14:33:18 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36" "172.21.0.4:80"
nginx.1 | 2024/11/15 14:33:39 [error] 43#43: *3028 upstream timed out (110: Operation timed out) while reading response header from upstream, client: 192.168.31.1, server: polezhaeff.duckdns.org, request: "MOVE /remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb/.file HTTP/2.0", upstream: "http://172.21.0.4:80/remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb/.file", host: "polezhaeff.duckdns.org"
nginx.1 | polezhaeff.duckdns.org 192.168.31.1 - - [15/Nov/2024:14:33:39 +0000] "MOVE /remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb/.file HTTP/2.0" 504 569 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36" "172.21.0.4:80"
nginx.1 | polezhaeff.duckdns.org 192.168.31.1 - - [15/Nov/2024:14:33:46 +0000] "DELETE /remote.php/dav/uploads/polezhaeff/web-file-upload-23cc9dc2fc29c0cb HTTP/2.0" 204 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36" "172.21.0.4:80"
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'redis',
'password' => '',
'port' => 6379,
),
'upgrade.disable-web' => true,
'instanceid' => 'ockjml34a8ic',
'passwordsalt' => 'JJ7gFrM0Gf9rwg75YZ/pUohTrNvP5B',
'secret' => 'pofsikMQagUHwbSjMhGgxeZNmNknU8jlee7U1TyEVv7xjEtZ',
'trusted_domains' =>
array (
0 => 'polezhaeff.duckdns.org',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'pgsql',
'version' => '30.0.2.2',
'overwrite.cli.url' => 'http://polezhaeff.duckdns.org',
'dbname' => 'nextcloud',
'dbhost' => 'db',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_polezhaeff',
'dbpassword' => 'd6Sc1M0QleF6fEl2Vza7OHvVbTIvkH',
'installed' => true,
);
