Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 18.0.4
Operating system and version (eg, Ubuntu 20.04): Linux 3.10.0-962.3.2.lve1.5.26.7.el7.x86_64 #1 SMP Wed Oct 2 07:53:12 EDT 2019 x86_64
Apache or nginx version (eg, Apache 2.4.25): shared host, I guess Apache
PHP version (eg, 7.1): 7.3.18
The issue you are facing: No mail received
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- created calendar entry
- added reminder for June 1st, 2020 with duration every year, at same date. Added time, wehen mail should be sent.
- Can see entry in calendar with provided details
The output of your Nextcloud log in Admin > Logging:
no entry
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.domain.de"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "18.0.4.2",
"overwrite.cli.url": "https:\/\/cloud.domain.de",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
The output of your Apache/nginx/system log in /var/log/____
:
Shared host, no access
Any idea why this is not working? Checked spam folder, but could not find it there neither.
Kind regards
//neph