# NC17 update - ! disable group folders app before performing the update of your server! **URL:** \ **Category:** šŸŽ Releases\ **Tags:** update\_problems, nc17\ **Created:** [October 1, 2019, 12:08pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112 "2019-10-01T12:08:06Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Schmu](https://help.nextcloud.com/user_avatar/help.nextcloud.com/schmu/32/7823_2.png) [@Schmu](https://help.nextcloud.com/u/Schmu)\ **Post date:** [October 1, 2019, 12:08pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/1 "2019-10-01T12:08:06Z")
Hello everyone, There is an issue right now with the group folders app which may leave you with a blank page during the update to NC17. **Please make sure to disable the app ā€œGroup foldersā€ before you perform the update to NC17 via the web updater!** After the update to NC17 check that the app ā€œGroup foldersā€ is updated to version 5.x. If not, update the app manually. After the app update, you can enable ā€œGroup foldersā€ again. In case you already ran into this issue, please: - login to your server via ssh - run the occ command ā€œupgradeā€: `sudo -u php /path/to/nc/occ upgrade` Ref: > > > Hello, > Im facing a bug from my NC 16 updated to NC 17 r2 instance. > After a sucā€¦cessful updating process, it wanted to load the web interface and caused the Error 500. > No access is possible. > In the php error log, I got this information: > > \[Mon Sep 30 11:40:59 2019\] \[warn\] \[client 94.223.33.225\] mod\_fcgid: stderr: PHP Fatal error: Declaration of OCA\\\\GroupFolders\\\\Versions\\\\VersionsBackend::getVersionFile(OCP\\\\IUser $user, OCP\\\\Files\\\\FileInfo $sourceFile, int $revision): OCP\\\\Files\\\\File must be compatible with OCA\\\\Files\_Versions\\\\Versions\\\\IVersionBackend::getVersionFile(OCP\\\\IUser $user, OCP\\\\Files\\\\FileInfo $sourceFile, $revision): OCP\\\\Files\\\\File in /var/www/virtual/petrk/nextcloud.xxx/apps/groupfolders/lib/Versions/VersionsBackend.php on line 37 > \[Mon Sep 30 11:41:01 2019\] \[warn\] \[client 66.102.8.52\] mod\_fcgid: stderr: PHP Fatal error: Declaration of OCA\\\\GroupFolders\\\\Versions\\\\VersionsBackend::getVersionFile(OCP\\\\IUser $user, OCP\\\\Files\\\\FileInfo $sourceFile, int $revision): OCP\\\\Files\\\\File must be compatible with OCA\\\\Files\_Versions\\\\Versions\\\\IVersionBackend::getVersionFile(OCP\\\\IUser $user, OCP\\\\Files\\\\FileInfo $sourceFile, $revision): OCP\\\\Files\\\\File in /var/www/virtual/petrk/nextcloud.xxx/apps/groupfolders/lib/Versions/VersionsBackend.php on line 37 > > I hope you can help me to restore it to bring it back to work. > > Greets > [@Web updater from NC 16.0.4 to 17 doesn't work with group folders. Use command line](https://help.nextcloud.com/t/web-updater-from-nc-16-0-4-to-17-doesnt-work-with-group-folders-use-command-line/61110/): > > Updated several instances of NC using web updater. From 16.0.5 was ok. From 16.0.4 after first stage (to continue with web update) page doesnā€™t work (Internal error 500). Had to use occ upgrade command to finish update. Logfile contains this error: [proxy\_fcgi:error] (ā€¦) AH01071: Got error ā€˜PHP message: PHP Fatal error: Declaration of OCA\GroupFolders\Versions\VersionsBackend::getVersionFile(OCP\IUser $user, OCP\Files\FileInfo $sourceFile, int $revision): OCP\Files\File must be compatible ā€¦ ---
**Author:** ![Schmu](https://help.nextcloud.com/user_avatar/help.nextcloud.com/schmu/32/7823_2.png) [@Schmu](https://help.nextcloud.com/u/Schmu)\ **Post date:** [October 1, 2019, 12:08pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/2 "2019-10-01T12:08:51Z")
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**Author:** ![Sumaleth](https://help.nextcloud.com/letter_avatar/sumaleth/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sumaleth](https://help.nextcloud.com/u/Sumaleth)\ **Post date:** [October 1, 2019, 5:11pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/3 "2019-10-01T17:11:54Z")
I read somewhere that all of the apps should be disabled before attempting any upgrade; is that still true? Or just ā€œgroup foldersā€ if itā€™s present? I have a _lot_ of NextCloud apps to upgrade (probably thousands) so Iā€™m looking for a smart way to automate this. I thought about running this: ``` UPDATE `{$PREFIX}appconfig` SET `configvalue`='no' WHERE `appid`!='core' AND `configkey`='enabled' AND `configvalue`='yes' ``` And that does appear to work, but it leaves the app looking rather bare after the upgrade so Iā€™m not sure if itā€™s a good idea or not. This is the list of apps that it disables for an upgrade from 16.0.5: ``` accessibility activity bruteforcesettings cloud_federation_api comments dav federatedfilesharing federation files files_pdfviewer files_rightclick files_sharing files_texteditor files_trashbin files_versions files_videoplayer firstrunwizard gallery logreader lookup_server_connector nextcloud_announcements notifications oauth2 password_policy privacy provisioning_api recommendations serverinfo sharebymail support survey_client systemtags theming twofactor_backupcodes updatenotification viewer workflowengine ``` I notice that ā€œgroup foldersā€ isnā€™t there; is that an optional app you would have installed yourself? Any advice you can give would be great. If I can just check for an app named ā€œgroup\_foldersā€, or something, and disable it if present then that would be a nice simple solution. ---
**Author:** ![Schmu](https://help.nextcloud.com/user_avatar/help.nextcloud.com/schmu/32/7823_2.png) [@Schmu](https://help.nextcloud.com/u/Schmu)\ **Post date:** [October 1, 2019, 7:49pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/4 "2019-10-01T19:49:48Z")
> [@Sumaleth](#): > > I read somewhere that all of the apps should be disabled before attempting any upgrade; is that still true? Or just ā€œgroup foldersā€ if itā€™s present? For now (update to NC17) this has to be done only for the optional app ā€œGroup foldersā€. So usually you donā€™t have to disable any apps. Nextcloud disables incompatible apps itself during the update process. Here there was just an issue with the upgrade path. To be on the safe side and if you want to avoid any issues which slipped through in the Beta phase you can of course disable all apps yourself before upgrade. This was the first issue with an app for a long time for me however. > [@Sumaleth](#): > > I have a _lot_ of NextCloud apps to upgrade (probably thousands) so Iā€™m looking for a smart way to automate this. I thought about running this: > > ```auto > UPDATE `{$PREFIX}appconfig` SET `configvalue`='no' WHERE `appid`!='core' AND `configkey`='enabled' AND `configvalue`='yes' > > ``` The way I understand your code line, it only disables all your apps. It doesnā€™t really update the app. To update all apps at once via automatism, there is an occ command: `sudo -u php /path/to/nextcloud/occ app:update --all` So you could probably combine all that. 1. disable all apps with your command 2. run the NC update 3. update all apps (if not automatically done by the update) with the occ command 4. enable all the apps with your slightly adapted command (SET ā€˜configvalueā€™=ā€˜yesā€™) > [@Sumaleth](#): > > I notice that ā€œgroup foldersā€ isnā€™t there; is that an optional app you would have installed yourself? Yes, this app is not shipped by default. You would have to download it from the store. So only users who (use this app or) had the app downloaded and enabled before, are affected. ---
**Author:** ![jakobssystems](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jakobssystems/32/51759_2.png) [@jakobssystems](https://help.nextcloud.com/u/jakobssystems)\ **Post date:** [October 1, 2019, 8:53pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/5 "2019-10-01T20:53:07Z")
I am lucky, have had group folder app installed but it seems not in use anymore. I am removing it right now and waiting for further information. ---
**Author:** ![nicolacredi](https://help.nextcloud.com/letter_avatar/nicolacredi/32/5_5575768a8748004e209b776fc1b2916d.png) [@nicolacredi](https://help.nextcloud.com/u/nicolacredi)\ **Post date:** [October 2, 2019, 8:26am UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/6 "2019-10-02T08:26:36Z")
EezssyklZz -------- Messaggio originale -------- ---
**Author:** ![bimmelmurks](https://help.nextcloud.com/letter_avatar/bimmelmurks/32/5_5575768a8748004e209b776fc1b2916d.png) [@bimmelmurks](https://help.nextcloud.com/u/bimmelmurks)\ **Post date:** [October 2, 2019, 9:06am UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/7 "2019-10-02T09:06:09Z")
im my case ( shared Hosting [all-inkl.de](http://all-inkl.de) with ssh ) - ssh-connect to my account (mobaxterm or something) - I changed temp. the permissions of occ to 777 (/mycloudinstallation/occ) - cd /mycloudinstallation/ - php73 ./occ upgrade thats it ---
**Author:** ![Sumaleth](https://help.nextcloud.com/letter_avatar/sumaleth/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sumaleth](https://help.nextcloud.com/u/Sumaleth)\ **Post date:** [October 3, 2019, 2:14pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/8 "2019-10-03T14:14:55Z")
@Schmu That was just what I needed, thanks! ---
**Author:** ![Nobody](https://help.nextcloud.com/letter_avatar/nobody/32/5_5575768a8748004e209b776fc1b2916d.png) [@Nobody](https://help.nextcloud.com/u/Nobody)\ **Post date:** [October 4, 2019, 5:06pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/9 "2019-10-04T17:06:39Z")
what I think is a bit frustrating/confusing: in the settings there was written ā€œfor every app an update is available!ā€ so I did the upgrade and _baaamm_ ā€œthe following 23 apps are incompatible and disabledā€. Very nice. ---
**Author:** ![Rui\_Ogawa](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rui_ogawa/32/19453_2.png) [@Rui\_Ogawa](https://help.nextcloud.com/u/Rui_Ogawa)\ **Post date:** [December 1, 2019, 5:08pm UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/10 "2019-12-01T17:08:33Z")
Thank you. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [January 6, 2025, 8:38am UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/11 "2025-01-06T08:38:02Z")
close old topics ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [January 16, 2025, 7:36am UTC](https://help.nextcloud.com/t/nc17-update-disable-group-folders-app-before-performing-the-update-of-your-server/61112/12 "2025-01-16T07:36:03Z")