Steps to reproduce
- Upgrade to NC14.0.1 from NC13
- Launch Files app
Expected behaviour
Directory of current user should be displayed.
Actual behaviour
For some users the web browser windows stays empty, error message displayed: “This directory is unavailable, please check the logs or contact the administrator”
For same users the error message when is used nextcloud windows application: “Internal Server Error”, or when is used mobile app ios and try to refresh: “Request failed: internal server error (500)”.
Server configuration
Operating system : linux debian version: 9.5
Web server: nginx version: nginx/1.10.3
Database: MariaDB: Server version: 10.1.26-MariaDB-0+deb9u1 Debian 9.1
PHP version: 7
Nextcloud version: 14.0.1
Updated from an older Nextcloud/ownCloud or fresh install: updated from 13
Where did you install Nextcloud from: webupdate
Signing status:
No errors have been found.
List of activated apps:
Enabled:
- accessibility: 1.0.1
- activity: 2.7.0
- admin_audit: 1.4.0
- bruteforcesettings: 1.1.0
- calendar: 1.6.2
- cloud_federation_api: 0.0.1
- comments: 1.4.0
- contacts: 2.1.6
- dav: 1.6.0
- federatedfilesharing: 1.4.0
- files: 1.9.0
- files_pdfviewer: 1.3.2
- files_sharing: 1.6.2
- files_texteditor: 2.6.0
- files_trashbin: 1.4.1
- files_versions: 1.7.1
- files_videoplayer: 1.3.0
- firstrunwizard: 2.3.0
- gallery: 18.1.0
- logreader: 2.0.0
- lookup_server_connector: 1.2.0
- mail: 0.10.0
- nextcloud_announcements: 1.3.0
- notes: 2.4.2
- notifications: 2.2.1
- oauth2: 1.2.1
- password_policy: 1.4.0
- provisioning_api: 1.4.0
- serverinfo: 1.4.0
- sharebymail: 1.4.0
- support: 1.0.0
- systemtags: 1.4.0
- theming: 1.5.0
- twofactor_backupcodes: 1.3.1
- updatenotification: 1.4.1
- workflowengine: 1.4.0
Disabled:
- apporder
- audioplayer
- deck
- encryption
- federation
- files_external
- ocsms
- previewgenerator
- survey_client
- tasks
- user_external
- user_ldap
The content of config/config.php:
sudo -u www-data php occ config:list system
{
“system”: {
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“REMOVED SENSITIVE VALUE”,
“REMOVED SENSITIVE VALUE”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“overwrite.cli.url”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “14.0.1.1”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“logtimezone”: “Europe/Berlin”,
“log_type”: “owncloud”,
“logfile”: “/var/log/nextcloud.log”,
“loglevel”: “3”,
“log_rotate_size”: “104857600”,
“installed”: true,
“memcache.local”: “\OC\Memcache\APCu”,
“mail_smtpmode”: “smtp”,
“mail_smtpsecure”: “ssl”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpauthtype”: “PLAIN”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “465”,
“mail_smtpauth”: 1,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“theme”: “”,
“debug”: true,
“check_for_working_webdav”: true,
“enable_previews”: true,
“auth.bruteforce.protection.enabled”: true,
“updater.release.channel”: “stable”,
“updater.secret”: “REMOVED SENSITIVE VALUE”
}
}
Are you using external storage, if yes which one: no
Are you using encryption: no
Are you using an external user-backend, if yes which one: none
Client configuration
**Browser:**Mozila, Chrome, Microsoft Edge
Operating system: Windows