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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
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Nextcloud version: 27.0.1
Operating system and version: Docker 24.0.5
on Ubuntu 22.04.3
The issue you are facing:
I can’t upload any file or create a new one on the webinterface or via the any app. It looks like the harddrive is full, but df -h
shows 13G of free space.
Is this the first time you’ve seen this error?: Yes
Steps to replicate it:
-
Nothing in particular. Just use it for a couple of years, I guess
-
Upload a file or browse pictures that don’t have a preview yet or create a note or anything that writes to disk
The output of your Nextcloud log in Admin > Logging:
Depending on if the app or the webinterface triggers the issue, the logs look different:
No space left on device at /var/www/html/lib/private/Files/Storage/Local.php#313
OCP\Files\NotPermittedException: Could not create folder "/appdata_octv2v68jkae/preview/4/5/7/d/7/1/8/18324792"
OCP\Files\NotPermittedException: Could not create path "/user/files/Neue Textdatei.md"
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'instanceid' => 'qwerty',
'passwordsalt' => 'abc123',
'secret' => 'xyz',
'trusted_domains' =>
array (
0 => '192.168.11.3:8080',
1 => 'cloud.domain.com',
2 => 'app',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '27.0.1.2',
'overwrite.cli.url' => 'cloud.domain.com',
'dbname' => 'nextcloud',
'dbhost' => 'db',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '12345',
'installed' => true,
'overwriteprotocol' => 'https',
'maintenance' => false,
'app_install_overwrite' =>
array (
0 => 'files_external_gdrive',
1 => 'documentserver_community',
),
'loglevel' => 0,
'app.mail.verify-tls-peer' => false,
'theme' => '',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'redis',
'password' => false,
'port' => 6379,
),
'default_phone_region' => 'DE',
'allow_local_remote_servers' => true,
'mail_from_address' => 'no-reply',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'domain.com',
'mail_smtphost' => 'smtp',
);
The output of your Apache/nginx/system log in /var/log/____
: nano /var/log/apache2/error.log
shows
[ "error.log" is a device file ]
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
There is no /var/www/nextcloud.log
Additional Information
Excerpt from my docker-compose.yml:
app:
image: nextcloud
links:
- db
- redis
volumes:
- nextcloud:/var/www/html
- /mnt/speicher/cloud:/var/www/html/data
/mnt/speicher
is a mergerfs drive.
$ df -h
Filesystem Size Used Avail Use% Mounted on
tmpfs 1.3G 4.6M 1.3G 1% /run
/dev/mapper/ubuntu--vg-ubuntu--lv 180G 158G 13G 93% /
tmpfs 6.2G 8.0K 6.2G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
mergerfs 33T 24T 7.7T 76% /mnt/speicher
/dev/sda2 2.0G 253M 1.6G 14% /boot
/dev/sdd 3.6T 3.4T 68G 99% /mnt/harddrive3
/dev/sde 7.3T 6.9T 53G 100% /mnt/harddrive4
/dev/sdf 3.6T 3.4T 81G 98% /mnt/harddrive5
/dev/sdc 11T 2.9T 7.4T 29% /mnt/harddrive2
/dev/sdb 7.3T 6.9T 50G 100% /mnt/harddrive1
tmpfs 1.3G 4.0K 1.3G 1% /run/user/1000