NC not usable - please help

hustenfrei · May 24, 2017, 9:36pm

Hi all,

I had this error in NC11 and now in NC12 again: Nextcloud is not usable:

Davdroid does no more sync
Gallery is always hanging
Uploads by GUI are hanging up to minutes per file

Apache error.log:

Apache server error log

[Wed May 24 23:15:35.310418 2017] [ssl:info] [pid 15184] (70007)The timeout specified has expired: [client 79.207.225.29:36462] AH01991: SSL input filter read failed. [Wed May 24 23:15:36.402414 2017] [ssl:info] [pid 15180] (70007)The timeout specified has expired: [client 79.207.225.29:36458] AH01991: SSL input filter read failed. [Wed May 24 23:15:36.518363 2017] [ssl:info] [pid 13983] (70007)The timeout specified has expired: [client 193.145.130.60:29996] AH01991: SSL input filter read failed. [Wed May 24 23:15:39.374377 2017] [ssl:info] [pid 15142] (70007)The timeout specified has expired: [client 79.207.225.29:36460] AH01991: SSL input filter read failed. [Wed May 24 23:15:39.890365 2017] [ssl:info] [pid 14437] (70007)The timeout specified has expired: [client 79.207.225.29:36454] AH01991: SSL input filter read failed. [Wed May 24 23:15:40.358418 2017] [ssl:info] [pid 14610] (70007)The timeout specified has expired: [client 79.207.225.29:36456] AH01991: SSL input filter read failed. [Wed May 24 23:15:41.682367 2017] [ssl:info] [pid 13365] (70007)The timeout specified has expired: [client 79.207.225.29:36464] AH01991: SSL input filter read failed. [Wed May 24 23:15:46.385529 2017] [ssl:info] [pid 15136] (32)Broken pipe: [client 79.207.225.29:36372] AH01993: SSL output filter write failed. [Wed May 24 23:15:54.179963 2017] [ssl:info] [pid 15180] [client 54.166.165.82:33124] AH01964: Connection to child 3 established (server myNCdomain.com:443) [Wed May 24 23:15:54.211548 2017] [ssl:info] [pid 15142] [client 79.207.225.29:36518] AH01964: Connection to child 2 established (server myNCdomain.com:443) [Wed May 24 23:15:54.923534 2017] [ssl:info] [pid 15192] [client 79.207.225.29:36522] AH01964: Connection to child 7 established (server myNCdomain.com:443) [Wed May 24 23:15:55.135034 2017] [ssl:info] [pid 15180] (70014)End of file found: [client 54.166.165.82:33124] AH01991: SSL input filter read failed. [Wed May 24 23:15:55.396813 2017] [ssl:info] [pid 15136] [client 79.207.225.29:36524] AH01964: Connection to child 6 established (server myNCdomain.com:443) [Wed May 24 23:15:55.968517 2017] [ssl:info] [pid 13365] [client 54.166.165.82:33215] AH01964: Connection to child 11 established (server myNCdomain.com:443) [Wed May 24 23:15:56.493503 2017] [ssl:info] [pid 13365] (70014)End of file found: [client 54.166.165.82:33215] AH01991: SSL input filter read failed. [Wed May 24 23:15:57.908727 2017] [ssl:info] [pid 14437] [client 79.207.225.29:36532] AH01964: Connection to child 10 established (server myNCdomain.com:443) [Wed May 24 23:15:58.196132 2017] [ssl:info] [pid 15191] [client 79.207.225.29:36534] AH01964: Connection to child 0 established (server myNCdomain.com:443) [Wed May 24 23:15:58.281081 2017] [ssl:info] [pid 13365] [client 79.207.225.29:36536] AH01964: Connection to child 11 established (server myNCdomain.com:443) [Wed May 24 23:15:58.366482 2017] [ssl:info] [pid 14904] [client 79.207.225.29:36538] AH01964: Connection to child 1 established (server myNCdomain.com:443) [Wed May 24 23:16:00.542426 2017] [ssl:info] [pid 15136] (70007)The timeout specified has expired: [client 79.207.225.29:36524] AH01991: SSL input filter read failed. [Wed May 24 23:16:00.984869 2017] [ssl:info] [pid 13983] [client 193.145.130.60:8424] AH01964: Connection to child 4 established (server myNCdomain.com:443) [Wed May 24 23:16:01.370055 2017] [ssl:info] [pid 14611] [client 193.145.130.60:37797] AH01964: Connection to child 13 established (server myNCdomain.com:443) [Wed May 24 23:16:06.372333 2017] [ssl:info] [pid 13983] (70007)The timeout specified has expired: [client 193.145.130.60:8424] AH01991: SSL input filter read failed. [Wed May 24 23:16:06.735022 2017] [ssl:info] [pid 14611] (70007)The timeout specified has expired: [client 193.145.130.60:37797] AH01991: SSL input filter read failed. [Wed May 24 23:16:06.801672 2017] [ssl:info] [pid 14437] (70007)The timeout specified has expired: [client 79.207.225.29:36532] AH01991: SSL input filter read failed. [Wed May 24 23:16:10.346392 2017] [ssl:info] [pid 14904] (70007)The timeout specified has expired: [client 79.207.225.29:36538] AH01991: SSL input filter read failed. [Wed May 24 23:16:10.580430 2017] [ssl:info] [pid 15191] (70007)The timeout specified has expired: [client 79.207.225.29:36534] AH01991: SSL input filter read failed. [Wed May 24 23:16:10.666390 2017] [ssl:info] [pid 15192] (70007)The timeout specified has expired: [client 79.207.225.29:36522] AH01991: SSL input filter read failed. [Wed May 24 23:16:10.911361 2017] [ssl:info] [pid 15202] [client 79.207.225.29:36568] AH01964: Connection to child 5 established (server myNCdomain.com:443) [Wed May 24 23:16:10.963643 2017] [ssl:info] [pid 14437] [client 79.207.225.29:36570] AH01964: Connection to child 10 established (server myNCdomain.com:443) [Wed May 24 23:16:11.018695 2017] [ssl:info] [pid 14611] [client 79.207.225.29:36572] AH01964: Connection to child 13 established (server myNCdomain.com:443) [Wed May 24 23:16:11.098894 2017] [ssl:info] [pid 15204] [client 79.207.225.29:36574] AH01964: Connection to child 9 established (server myNCdomain.com:443) [Wed May 24 23:16:23.798318 2017] [ssl:info] [pid 14437] (70007)The timeout specified has expired: [client 79.207.225.29:36570] AH01991: SSL input filter read failed. [Wed May 24 23:16:24.271760 2017] [ssl:info] [pid 15204] (70007)The timeout specified has expired: [client 79.207.225.29:36574] AH01991: SSL input filter read failed. [Wed May 24 23:16:25.194398 2017] [ssl:info] [pid 15202] (70007)The timeout specified has expired: [client 79.207.225.29:36568] AH01991: SSL input filter read failed. [Wed May 24 23:16:25.410404 2017] [ssl:info] [pid 14611] (70007)The timeout specified has expired: [client 79.207.225.29:36572] AH01991: SSL input filter read failed. [Wed May 24 23:16:25.416054 2017] [ssl:info] [pid 15203] [client 79.207.225.29:36606] AH01964: Connection to child 8 established (server myNCdomain.com:443) [Wed May 24 23:16:26.525668 2017] [ssl:info] [pid 13983] [client 79.207.225.29:36612] AH01964: Connection to child 4 established (server myNCdomain.com:443) [Wed May 24 23:16:30.698450 2017] [ssl:info] [pid 15203] (70007)The timeout specified has expired: [client 79.207.225.29:36606] AH01991: SSL input filter read failed. [Wed May 24 23:16:31.738424 2017] [ssl:info] [pid 13983] (70007)The timeout specified has expired: [client 79.207.225.29:36612] AH01991: SSL input filter read failed. [Wed May 24 23:16:33.988040 2017] [ssl:info] [pid 14437] [client 193.145.130.60:24257] AH01964: Connection to child 10 established (server myNCdomain.com:443) [Wed May 24 23:16:39.510441 2017] [ssl:info] [pid 14437] (70007)The timeout specified has expired: [client 193.145.130.60:24257] AH01991: SSL input filter read failed.

Server configuration

Operating system: Linux owncloud 4.4.0-78-generic #99-Ubuntu SMP Thu Apr 27 15:29:09 UTC 2017 x86_64

Web server: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 5.7.18

PHP version: 7.0.15-0ubuntu0.16.04.4
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, apcu, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, imagick, intl, json, ldap, exif, mcrypt, mysqli, pdo_mysql, pdo_sqlite, Phar, posix, readline, redis, shmop, SimpleXML, smbclient, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache

Nextcloud version: 12.0.0 - 12.0.0.29

Updated from an older Nextcloud

Where did you install Nextcloud from:

Signing status:

Signing status

[]

List of activated apps:

App list

``` Enabled: - activity: 2.5.2 - admin_audit: 1.2.0 - admin_notifications: 1.0.0 - announcementcenter: 3.1.0 - bookmarks: 0.10.0 - bruteforcesettings: 1.0.2 - calendar: 1.5.3 - checksum: 0.3.4 - comments: 1.2.0 - contacts: 1.5.3 - dav: 1.3.0 - deck: 0.1.4 - external: 2.0.2 - federatedfilesharing: 1.2.0 - federation: 1.2.0 - files: 1.7.2 - files_accesscontrol: 1.2.3 - files_automatedtagging: 1.2.2 - files_downloadactivity: 1.1.1 - files_external: 1.3.0 - files_markdown: 1.0.1 - files_opds: 0.8.2 - files_pdfviewer: 1.1.1 - files_reader: 1.0.4 - files_retention: 1.1.2 - files_sharing: 1.4.0 - files_texteditor: 2.4.1 - files_trashbin: 1.2.0 - files_versions: 1.5.0 - files_videoplayer: 1.1.0 - firstrunwizard: 2.1 - gallery: 17.0.0 - gpxedit: 0.0.6 - gpxpod: 2.1.2 - issuetemplate: 0.2.1 - logreader: 2.0.0 - lookup_server_connector: 1.0.0 - news: 11.0.1 - nextant: 1.0.8 - nextcloud_announcements: 1.1 - notes: 2.2.0 - notifications: 2.0.0 - oauth2: 1.0.5 - ocsms: 1.12.0 - onlyoffice: 1.0.4 - password_policy: 1.2.2 - provisioning_api: 1.2.0 - rainloop: 4.28.1 - serverinfo: 1.2.0 - sharebymail: 1.2.0 - socialsharing_diaspora: 1.0.1 - socialsharing_email: 1.0.1 - socialsharing_facebook: 1.0.1 - socialsharing_googleplus: 1.0.1 - socialsharing_twitter: 1.0.1 - spreed: 2.0.1 - spreedme: 0.3.8 - survey_client: 1.0.0 - systemtags: 1.2.0 - tasks: 0.9.5 - theming: 1.3.0 - twofactor_backupcodes: 1.1.1 - twofactor_totp: 1.3.0 - twofactor_u2f: 1.3.2 - updatenotification: 1.2.0 - weather: 1.4.2 - workflowengine: 1.2.0

Disabled:

encryption
user_external
user_ldap

</details>

**The content of config/config.php:**
<details>
	<summary>Config report</summary>

{
“updatechecker”: false,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“localhost”,
“192.168.178.37”,
“myNCdomain.com”,
“owncloud”
],
“datadirectory”: “/var/ocdata”,
“overwrite.cli.url”: “https://myNCdomain.com/”,
“dbtype”: “mysql”,
“version”: “12.0.0.29”,
“dbname”: “owncloud_db”,
“dbhost”: “localhost”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“logtimezone”: “Europe/Berlin”,
“installed”: true,
“instanceid”: “oc20lsc8addr”,
“appstore.experimentalogl.enabled”: “true”,
“mail_smtpmode”: “smtp”,
“mail_smtpauth”: 1,
“mail_smtpport”: “587”,
“mail_smtphost”: “mail.gmx.net”,
“mail_smtpauthtype”: “PLAIN”,
“mail_from_address”: “Absender”,
“mail_domain”: “gmx.de”,
“mail_smtpsecure”: “tls”,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“preview_libreoffice_path”: “/usr/bin/libreoffice”,
“memcache.local”: “\OC\Memcache\Redis”,
“filelocking.enabled”: “true”,
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “/var/run/redis/redis.sock”,
“port”: 0,
“timeout”: 0,
“dbindex”: 0
},
“loglevel”: 2,
“debug”: false,
“maintenance”: false,
“htaccess.RewriteBase”: “/”,
“singleuser”: false,
“theme”: “”,
“updater.release.channel”: “beta”,
“appstore.experimental.enabled”: true,
“share_folder”: “/Shared with me”,
“ldapIgnoreNamingRules”: false,
“ldapProviderFactory”: “\OCA\User_LDAP\LDAPProviderFactory”,
“updater.secret”: “REMOVED SENSITIVE VALUE”
}

</details>

**Are you using external storage, if yes which one:** Array
(
    [0] => \OC\Files\Storage\Local
    [1] => \OCA\Files_External\Lib\Storage\FTP
    [2] => \OC\Files\Storage\DAV
    [3] => \OCA\Files_External\Lib\Storage\OwnCloud
    [4] => \OCA\Files_External\Lib\Storage\SFTP
    [5] => \OCA\Files_External\Lib\Storage\AmazonS3
    [6] => \OCA\Files_External\Lib\Storage\Dropbox
    [7] => \OCA\Files_External\Lib\Storage\Google
    [8] => \OCA\Files_External\Lib\Storage\Swift
    [9] => \OCA\Files_External\Lib\Storage\SFTP
    [10] => \OCA\Files_External\Lib\Storage\SMB
    [11] => \OCA\Files_External\Lib\Storage\SMB
)


**Are you using encryption:** no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...

### Client configuration
**Browser:** Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:53.0) Gecko/20100101 Firefox/53.0

tflidd · June 8, 2017, 4:00pm

I’m not sure if your problems are linked to that error.

If you say you have the problem again, what exactly was the problem in NC 11 and how did you solve it?

hustenfrei · June 8, 2017, 9:01pm

Web front end

Uploads often stucks for minutes
Gallery stops creating prviews after a view pics (rounding circle)
Loading app categories takes minutes

Ubuntu Desktop Client

No problems

Android with DavDroid

Server timeouts/ Upload Tasks, Caldav, Carddav does nor work / Download works
Autoupload: Makes me crazy … sometimes working, sometimes not. Not sure this has to do something with NC config.
FolderSync / ES File Explorer: No more synchinig
Friend of me: “Nextcloud app not working.”

hustenfrei · June 8, 2017, 9:02pm

Already tried everything regarding this …

tflidd · June 10, 2017, 8:54pm

Did you check which process is running when everything is blocked? The lags appear on data on external storage?

You have quite a few apps running, perhaps not all work perfectly with NC 12 yet?

hustenfrei · June 10, 2017, 9:25pm

Thank you very much for you attention, @tflidd!

But I’m just setting up a new NC, based on the techandme VM … everything new, also the database!