Nextcloud version:
Server: 19.0.3.1
Client: Nextcloud version 3.0.2git (build 3559)
Git revision 068ad89d8d1a7133f9f645b07fbc21fc619726f2
Using Qt 5.12.9, built against Qt 5.12.9
Using Qt platform plugin ‘cocoa’
Using ‘OpenSSL 1.1.1g 21 Apr 2020’
Running on macOS Mojave (10.14), x86_64
Operating system and version: macOS Mojave 10.14.6
Apache or nginx version: Apache/2.4.29 (Ubuntu)
PHP version: PHP 7.2.24-0ubuntu0.18.04.6 (cli) (built: May 26 2020 13:09:11) ( NTS )
The issue you are facing:
I have a strange problem with my nextcloud client. When I start the client on mac it freezes and blocks the entire system. I can not interact with the tool bar widget nor with the GUI. I have my nextcloud folder on an external micro sd card.
Is this the first time you’ve seen this error?: N
Steps to replicate it:
- start nextcloud client
- start sync
- client freezes
The output of your Nextcloud log in Admin > Logging:
see attached file
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
───────┬────────────────────────────────────────────────────────────────────────────────────────────────────
│ File: config.php
───────┼────────────────────────────────────────────────────────────────────────────────────────────────────
1 │ <?php
2 │ $CONFIG = array (
3 │ 'instanceid' => 'ocsoch9cx9p3',
4 │ 'passwordsalt' => '7eAP09LBl+62Omc+NkgZ1tm9YBqz9O',
5 │ 'secret' => 'zo1x13yuvtdoO5KuyG6zX/L8ZxcJkwRLG+QImlEXz1gCuLA5',
6 │ 'trusted_domains' =>
7 │ array (
8 │ 0 => '',
9 │ 1 => '',
10 │ ),
11 │ 'datadirectory' => '/opt/nextcloud/',
12 │ 'dbtype' => 'mysql',
13 │ 'version' => '19.0.3.1',
14 │ 'overwrite.cli.url' => 'https://URLURLURLURL.stratoserver.net/nextcloud',
15 │ 'dbname' => 'nextcloud',
16 │ 'dbhost' => 'localhost',
17 │ 'dbport' => '',
18 │ 'dbtableprefix' => 'oc_',
19 │ 'dbuser' => '',
20 │ 'dbpassword' => '',
21 │ 'installed' => true,
22 │ 'maintenance' => false,
23 │ 'mysql.utf8mb4' => true,
24 │ 'memcache.local' => '\\OC\\Memcache\\APCu',
25 │ 'app_install_overwrite' =>
26 │ array (
27 │ 0 => 'files_external_onedrive',
28 │ ),
29 │ 'theme' => '',
30 │ 'loglevel' => 2,
31 │ 'updater.secret' => '',
32 │ );
───────┴────────────────────────────────────────────────────────────────────────────────────────────────────
The output of your Apache/nginx/system log in /var/log/apache2/error.log.1:
[Sun Oct 25 01:53:02.176357 2020] [ssl:warn] [pid 5392] AH01909: h2889612.stratoserver.net:443:0 server certificate does NOT include an ID which matches the server name
[Sun Oct 25 01:53:02.176552 2020] [mpm_prefork:notice] [pid 5392] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Sun Oct 25 01:53:02.176561 2020] [core:notice] [pid 5392] AH00094: Command line: '/usr/sbin/apache2'
[Sun Oct 25 02:06:13.889470 2020] [php7:error] [pid 6778] [client 193.27.229.26:52732] script '/var/www/html/index.php' not found or unable to stat, referer: http://85.214.111.205:80/index.php?s=/Index/\\think\\app/invokefunction&function=call_user_func_array&vars[0]=md5&vars[1][]=HelloThinkPHP
[Sun Oct 25 09:15:29.960787 2020] [php7:error] [pid 7999] [client 188.166.79.11:28278] script '/var/www/html/system_api.php' not found or unable to stat
[Mon Oct 26 01:53:01.722813 2020] [mpm_prefork:notice] [pid 5392] AH00171: Graceful restart requested, doing restart
I don’t know what is happening, nor how to fix this error. It’s very annoying because I cannot sync my macbook. Is there a way to reset the client? Can I do a resync of the client or sth like that? Thanks in advance for your help 