NC 25.0.5 to NC 26 -> Internal Server Error

I run multiple NC installations on the same server (CentOS 7, PHP 8.1) and one installation can not be upgraded to NC 26 using automatic updater. Didn’t experience any issues with other installations, but this one always fails during last step of upgrade and NC goes into “500 Internal Server Error” state.

Tried 3 times (had to restore backups every time and redo upgrade process), result is always the same (failure during last step of automated upgrade wizard). Log file is always the same:

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{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/files_pdfviewer/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/logreader/lib//AppInfo/Application.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/logreader/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/nextcloud_announcements/lib//AppInfo/Application.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/nextcloud_announcements/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/notifications/lib//AppInfo/Application.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/notifications/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/related_resources/lib//AppInfo/Application.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/related_resources/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/theming/lib//AppInfo/Application.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/theming/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/theming/lib//ImageManager.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/theming/lib//ImageManager.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"index","method":"GET","url":"/","message":"Class \"OCA\\Theming\\ImageManager\" not found","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","exception":{"Exception":"Error","Message":"Class \"OCA\\Theming\\ImageManager\" not found","Code":0,"Trace":[{"file":"/home/xxx/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":171,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/xxx/public_html/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/xxx/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":138,"function":"offsetGet","class":"Pimple\\Container","type":"->","args":["ThemingDefaults"]},{"file":"/home/xxx/public_html/lib/private/ServerContainer.php","line":171,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["ThemingDefaults",true]},{"file":"/home/xxx/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":65,"function":"query","class":"OC\\ServerContainer","type":"->","args":["ThemingDefaults"]},{"file":"/home/xxx/public_html/lib/private/Server.php","line":2147,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["ThemingDefaults"]},{"file":"/home/xxx/public_html/lib/private/Server.php","line":1395,"function":"getThemingDefaults","class":"OC\\Server","type":"->","args":[]},{"file":"/home/xxx/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":171,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/xxx/public_html/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/xxx/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":138,"function":"offsetGet","class":"Pimple\\Container","type":"->","args":["OCP\\Defaults"]},{"file":"/home/xxx/public_html/lib/private/ServerContainer.php","line":171,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCP\\Defaults",true]},{"file":"/home/xxx/public_html/lib/private/legacy/OC_Template.php","line":86,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCP\\Defaults"]},{"file":"/home/xxx/public_html/lib/base.php","line":379,"function":"__construct","class":"OC_Template","type":"->","args":["","update.admin","guest"]},{"file":"/home/xxx/public_html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/home/xxx/public_html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/xxx/public_html/lib/private/Server.php","Line":1213,"CustomMessage":"--"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(/home/cloudlipskas/public_html/apps/theming/lib//ImageManager.php): Failed to open stream: Permission denied at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/theming/lib//ImageManager.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-sf3qScuVcsC-ROajprwAAhQo","level":3,"time":"2023-04-07 08:39:11","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/","message":"Error: Class \"OCA\\Theming\\ImageManager\" not found at /home/xxx/public_html/lib/private/Server.php#1213","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/files_pdfviewer/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/logreader/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/nextcloud_announcements/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"include(): Failed opening '/home/cloudlipskas/public_html/apps/notifications/lib//AppInfo/Application.php' for inclusion (include_path='/home/xxx/public_html/3rdparty/pear/archive_tar:/home/xxx/public_html/3rdparty/pear/console_getopt:/home/xxx/public_html/3rdparty/pear/pear-core-minimal/src:/home/xxx/public_html/3rdparty/pear/pear_exception:/home/xxx/public_html/apps') at /home/xxx/public_html/lib/composer/composer/ClassLoader.php#578","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
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{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"session_start(): open(/var/cpanel/php/sessions/ea-php81/sess_66c0c2e6e97e7d50c05a818cd139bc42, O_RDWR) failed: Permission denied (13) at /home/xxx/public_html/lib/private/Session/Internal.php#221","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
{"reqId":"ZC-s3A9Qn2GQO8f_AmzVBwAAAAg","level":3,"time":"2023-04-07 08:40:44","remoteAddr":"185.159.157.45","user":"--","app":"PHP","method":"GET","url":"/status.php","message":"session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php81) at /home/xxx/public_html/lib/private/Session/Internal.php#221","userAgent":"Mozilla/5.0 (Linux) mirall/3.7.4git (Nextcloud, manjaro-5.10.176-2-MANJARO ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.5.1","data":{"app":"PHP"}}
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Found some similar topics on the forum, and some of them were related to PHP modules, but I’m sure this is not PHP issue here because other installations on the same server work just fine (I have a dedicated server and the same PHP version/configuration is used by all accounts on the server). Any ideas what to look for?

Could it be, that your include_path in the corresponding php.ini is not set right. It might work for other instances, but not for this instance.
(just a vague guess)

Did you try to disable the theming app

occ app:disable theming

in order to try to fix the internal server error?

Thank you for the suggestion. I didn’t try disabling theming, but it’s enabled on other installations and work fine, so I guess it’s not the cause. All the installations I run have absolutely the same configuration, the only difference between them is installed apps. But theming is enabled on all of them.

Can you check that all files have the right permission/owner set?

1 Like

Just performed a manual upgrade, and after upgrade was completed via OCC, Internal Server Error is displayed once again. So I tried disabling theming via OCC, and…:

occ app:disable theming
theming can’t be disabled.

Performed 4 more restore from backup and upgrade procedures today and noticed that even if installation can be upgraded sometimes, some other installations on the same server stop working randomly and display the same 500 error.

After examining log file, I noticed each installation randomly tries to access files from OTHER installation on the same server (even if they are completely isolated from each other and run under different accounts), resulting in 500 error (most likely because of wrong permissions, because it’s obvious installation1 can’t access installation2 files, and vice-versa).

I thought I’m going crazy, but the I noticed other users have the same issue after upgrading to NC26 as well; multiple installations of NC26 just try to access each other files somehow - [Bug]: Two NC instances on one server interfere with each other - disabling apcu helps · Issue #37610 · nextcloud/server · GitHub