Nextcloud version (eg, 20.0.5): 24.0.8
Operating system and version (eg, Ubuntu 20.04): SLES 12 SP5
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.51
PHP version (eg, 7.4): 7.4.33
The issue you are facing:
Suddenly, an LDAP user can no longer log in. Hundreds of other users log in successfully.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
I cannot replicate it on test-server. Everything worked well since some years. There were no changes between last successful login and now. Except some OS-Updates, but theses Updates were also installed on test-server.
The output of your Nextcloud log in Admin > Logging:
2023-03-15T07:54:47.288289+01:00 servername nextcloud[29402]: {"reqId":"ZBFrt-BzcfTHm1R9hdU_uwAAAAM","level":3,"time":"2023-03-15T06:54:47+00:00","remoteAddr":"xx.xx.xx.xx","user":"username","app":"index","method":"GET","url":"/index.php/apps/files/","message":"{\"Exception\":\"Exception\",\"Message\":\"User folder for username exists as a file\",\"Code\":0,\"Trace\":[{\"function\":\"getUserFolder\",\"class\":\"OC\\\\Files\\\\Node\\\\Root\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/Files/Node/LazyFolder.php\",\"line\":72,\"function\":\"call_user_func_array\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/Files/Node/LazyRoot.php\",\"line\":40,\"function\":\"__call\",\"class\":\"OC\\\\Files\\\\Node\\\\LazyFolder\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/Server.php\",\"line\":1660,\"function\":\"getUserFolder\",\"class\":\"OC\\\\Files\\\\Node\\\\LazyRoot\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/apps/files/lib/Activity/Helper.php\",\"line\":60,\"function\":\"getUserFolder\",\"class\":\"OC\\\\Server\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/apps/files/lib/Controller/ViewController.php\",\"line\":210,\"function\":\"getFavoriteFilePaths\",\"class\":\"OCA\\\\Files\\\\Activity\\\\Helper\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":225,\"function\":\"index\",\"class\":\"OCA\\\\Files\\\\Controller\\\\ViewController\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":133,\"function\":\"executeController\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/AppFramework/App.php\",\"line\":172,\"function\":\"dispatch\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/private/Route/Router.php\",\"line\":298,\"function\":\"main\",\"class\":\"OC\\\\AppFramework\\\\App\",\"type\":\"::\"},{\"file\":\"/srv/www/htdocs/nextcloud/lib/base.php\",\"line\":1030,\"function\":\"match\",\"class\":\"OC\\\\Route\\\\Router\",\"type\":\"->\"},{\"file\":\"/srv/www/htdocs/nextcloud/index.php\",\"line\":36,\"function\":\"handleRequest\",\"class\":\"OC\",\"type\":\"::\"}],\"File\":\"/srv/www/htdocs/nextcloud/lib/private/Files/Node/Root.php\",\"Line\":389,\"CustomMessage\":\"--\"}","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0","version":"24.0.8.2"}
“User folder for <username> exists as a file”
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
$CONFIG = array (
'dbtype' => 'mysql',
'version' => '24.0.8.2',
'logtimezone' => 'UTC',
'installed' => true,
'enable_previews' => false,
'default_language' => 'de',
'loglevel' => 1,
'log_type' => 'syslog',
'syslog_tag' => 'nextcloud',
'updater.release.channel' => 'stable',
'maintenance' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'mail_smtpmode' => 'sendmail',
'mail_smtpsecure' => 'ssl',
'mail_from_address' => 'noreply',
'trashbin_retention_obligation' => '14,28',
'auth.bruteforce.protection.enabled' => true,
'memcache.local' => '\\OC\\Memcache\\Memcached',
'memcache.distributed' => '\\OC\\Memcache\\Memcached',
'memcached_servers' =>
array (
0 =>
array (
0 => 'localhost',
1 => 11211,
),
),
'mysql.utf8mb4' => true,
'app_install_overwrite' =>
array (
0 => 'calendar',
),
'remember_login_cookie_lifetime' => 0,
'session_lifetime' => 28800,
'mail_sendmailmode' => 'smtp',
'simpleSignUpLink.shown' => false,
'activity_use_cached_mountpoints' => 'true',
'auth.webauthn.enabled' => false,
'defaultapp' => 'files',
'profile.enabled' => false,
};
The output of your Apache/nginx/system log in /var/log/____:
xx.xx.xx.xx - - [15/Mar/2023:07:54:47 +0100] "GET /index.php/apps/files/ HTTP/1.1" 500 5186 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64;rv:109.0) Gecko/20100101 Firefox/110.0"
xx.xx.xx.xx - - [15/Mar/2023:07:54:47 +0100] "GET /dist/core-common.js?v=773e14d3-15 HTTP/1.1" 200 9474337 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0"
Restarting the service and restarting the server did not help.
I am grateful for any advice.