Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 23.0.4
Operating system and version (eg, Ubuntu 20.04): Rocky Linux
Apache or nginx version (eg, Apache 2.4.25): apache 2.4.37
PHP version (eg, 7.4): PHP version 8.0.18
The issue you are facing:
When browser the folders/file only show the first 15 folders, the other are in blank, only can see if put the mouse after last folder in the screen.
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- create a WEBDAB connection and browse, when browse only show the first 15 folders, the number 16 exist is put the mouse over blank screen below.
The output of your Nextcloud log in Admin > Logging:
{"reqId":"YnBLQsCS9Qgec-GOsxRbEgAACQs","level":3,"time":"2022-05-02T17:21:08-04:00","remoteAddr":"10.0.37.40","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Lost connection to LDAP server.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0","version":"23.0.4.1","exception":{"Exception":"OC\\ServerNotAvailableException","Message":"Lost connection to LDAP server.","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":385,"function":"processLDAPError","class":"OCA\\User_LDAP\\LDAP","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":296,"function":"postFunctionCall","class":"OCA\\User_LDAP\\LDAP","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":57,"function":"invokeLDAPMethod","class":"OCA\\User_LDAP\\LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":686,"function":"bind","class":"OCA\\User_LDAP\\LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":600,"function":"bind","class":"OCA\\User_LDAP\\Connection","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":225,"function":"establishConnection","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":233,"function":"init","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1151,"function":"getConnectionResource","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1338,"function":"executeSearch","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1005,"function":"search","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":889,"function":"searchUsers","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":869,"function":"fetchListOfUsers","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":159,"function":"fetchUsersByLoginName","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":122,"function":"getLDAPUserByLoginName","class":"OCA\\User_LDAP\\User_LDAP","type":"->"},{"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":81,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Proxy.php","line":171,"function":"walkBackends","class":"OCA\\User_LDAP\\User_Proxy","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":234,"function":"handleRequest","class":"OCA\\User_LDAP\\Proxy","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Helper.php","line":287,"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_Proxy","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Hook.php","line":106,"function":"loginName2UserName","class":"OCA\\User_LDAP\\Helper","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/Util.php","line":350,"function":"emit","class":"OC_Hook","type":"::"},{"file":"/var/www/nextcloud/apps/password_policy/lib/ComplianceService.php","line":92,"function":"emitHook","class":"OCP\\Util","type":"::"},{"file":"/var/www/nextcloud/apps/password_policy/lib/Listener/BeforeUserLoggedInEventListener.php","line":45,"function":"entryControl","class":"OCA\\Password_Policy\\ComplianceService","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":87,"function":"handle","class":"OCA\\Password_Policy\\Listener\\BeforeUserLoggedInEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":251,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":73,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":88,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":100,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Server.php","line":586,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Hooks/EmitterTrait.php","line":106,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Hooks/PublicEmitter.php","line":40,"function":"emit","class":"OC\\Hooks\\BasicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/PreLoginHookCommand.php","line":48,"function":"emit","class":"OC\\Hooks\\PublicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/Chain.php","line":108,"function":"process","class":"OC\\Authentication\\Login\\PreLoginHookCommand","type":"->"},{"file":"/var/www/nextcloud/core/Controller/LoginController.php","line":329,"function":"process","class":"OC\\Authentication\\Login\\Chain","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":217,"function":"tryLogin","class":"OC\\Core\\Controller\\LoginController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":126,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1008,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","Line":346,"CustomMessage":"--"}}
{"reqId":"YnBLQsCS9Qgec-GOsxRbEgAACQs","level":3,"time":"2022-05-02T17:21:08-04:00","remoteAddr":"10.0.37.40","user":"--","app":"index","method":"POST","url":"/login","message":"Lost connection to LDAP server.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0","version":"23.0.4.1","exception":{"Exception":"OC\\ServerNotAvailableException","Message":"Lost connection to LDAP server.","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":385,"function":"processLDAPError","class":"OCA\\User_LDAP\\LDAP","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":296,"function":"postFunctionCall","class":"OCA\\User_LDAP\\LDAP","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","line":57,"function":"invokeLDAPMethod","class":"OCA\\User_LDAP\\LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":686,"function":"bind","class":"OCA\\User_LDAP\\LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":600,"function":"bind","class":"OCA\\User_LDAP\\Connection","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":225,"function":"establishConnection","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Connection.php","line":233,"function":"init","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1151,"function":"getConnectionResource","class":"OCA\\User_LDAP\\Connection","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1338,"function":"executeSearch","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":1005,"function":"search","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":889,"function":"searchUsers","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Access.php","line":869,"function":"fetchListOfUsers","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":159,"function":"fetchUsersByLoginName","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":122,"function":"getLDAPUserByLoginName","class":"OCA\\User_LDAP\\User_LDAP","type":"->"},{"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":81,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Proxy.php","line":171,"function":"walkBackends","class":"OCA\\User_LDAP\\User_Proxy","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":234,"function":"handleRequest","class":"OCA\\User_LDAP\\Proxy","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/Helper.php","line":287,"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_Proxy","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Hook.php","line":106,"function":"loginName2UserName","class":"OCA\\User_LDAP\\Helper","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/Util.php","line":350,"function":"emit","class":"OC_Hook","type":"::"},{"file":"/var/www/nextcloud/apps/password_policy/lib/ComplianceService.php","line":92,"function":"emitHook","class":"OCP\\Util","type":"::"},{"file":"/var/www/nextcloud/apps/password_policy/lib/Listener/BeforeUserLoggedInEventListener.php","line":45,"function":"entryControl","class":"OCA\\Password_Policy\\ComplianceService","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":87,"function":"handle","class":"OCA\\Password_Policy\\Listener\\BeforeUserLoggedInEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":251,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":73,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":88,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":100,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Server.php","line":586,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Hooks/EmitterTrait.php","line":106,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Hooks/PublicEmitter.php","line":40,"function":"emit","class":"OC\\Hooks\\BasicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/PreLoginHookCommand.php","line":48,"function":"emit","class":"OC\\Hooks\\PublicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/Chain.php","line":108,"function":"process","class":"OC\\Authentication\\Login\\PreLoginHookCommand","type":"->"},{"file":"/var/www/nextcloud/core/Controller/LoginController.php","line":329,"function":"process","class":"OC\\Authentication\\Login\\Chain","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":217,"function":"tryLogin","class":"OC\\Core\\Controller\\LoginController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":126,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1008,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/user_ldap/lib/LDAP.php","Line":346,"CustomMessage":"--"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocjya6acbefh',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'secret' => 'yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy',
'trusted_domains' =>
array (
0 => 'nextcloud.domain.com',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '23.0.4.1',
'overwrite.cli.url' => 'https://nextcloud.domain.com',
'htaccess.RewriteBase' => '/',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'password',
'logtimezone' => 'America/Xxxxxxx',
'installed' => true,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'skeletondirectory' => '',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'mail_from_address' => 'cloud',
'mail_smtpmode' => 'smtp',
'mail_domain' => 'domain.com',
'updater.release.channel' => 'stable',
'maintenance' => false,
'theme' => '',
'loglevel' => 0,
'mail_smtphost' => 'smtp.domain.com',
'default_phone_region' => 'US',
'allow_local_remote_servers' => true,
The output of your Apache/nginx/system log in /var/log/ (access/error)____:
10.0.37.40 - - [02/May/2022:20:37:39 -0400] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 -
10.0.37.40 - - [02/May/2022:20:37:30 -0400] "PROPFIND /remote.php/dav/files/rcortes/DFS/Public HTTP/2.0" 207 5301
10.0.37.40 - - [02/May/2022:20:37:39 -0400] "GET /index.php/apps/files/ajax/getstoragestats.php?dir=%2FDFS%2FPublic HTTP/2.0" 200 223
10.0.37.40 - - [02/May/2022:20:37:46 -0400] "GET /apps/theming/img/core/filetypes/x-office-document.svg?v=6 HTTP/2.0" 200 295
10.0.37.40 - - [02/May/2022:20:37:58 -0400] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 -
10.0.37.40 - - [02/May/2022:20:38:09 -0400] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0" 304 -
[Mon May 02 20:52:25.516605 2022] [proxy_fcgi:error] [pid 4561:tid 139911738763008] [client 10.0.37.40:53059] AH01071: Got error 'Access to the script ‘/var/www/nextcloud/apps/files_external/js/statusmanager.js’ has been denied (see security.limit_extensions
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"YnB@vGIoGBKyN9KCYj4NRwAAhwQ","level":0,"time":"2022-05-02T21:00:45-04:00","remoteAddr":"10.0.37.40","user":"rcortes","app":"scss_cacher","method":"GET","url":"/apps/files/?dir=/DFS/Public&fileid=1118","message":"SCSSCacher::isCached 54ac-6b5f-user-status-menu.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0","version":"23.0.4.1"}