Support intro
Sorry to hear youâre facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / âas availableâ basis. All of those responding are volunteering their time to help you.
If youâre using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.0 HUB 10
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 12
- Web server and version (e.g, Apache 2.4.25):
- Apache2
- Reverse proxy and version _(e.g. nginx 1.27.2)
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- PHP version (e.g, 8.3):
- 8.3
- Is this the first time youâve seen this error? (Yes / No):
- Ja
- When did this problem seem to first start?
- nach dem 1. Start
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
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- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- Nein
Summary of the issue you are facing:
Steps to replicate it (hint: details matter!):
- Nach dem ersten Start von Nextcloud erscheint die Warnung!
" 1 Fehler in den Protokollen seit 25. Februar 2025, 18:24:19"
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
[PHP] Fehler: fopen(/home/Next-Data/nc_data//nextcloud.log): Failed to open stream: No such file or directory at /var/www/html/nextcloud/apps/logreader/lib/Log/LogIteratorFactory.php#37
GET /settings/ajax/checksetup
von 2001:9e8:1580:2a00:88fc:d995:71d4:d8ca von hg um 03.03.2025, 18:06:23
es sind noch keine weiteren Daten installiert, weis nicht ob die Warnung wichtig ist oder ignoriert werden kann.