Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.6-apache (container)
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 12.11 using rootless podman
- Web server and version (e.g, Apache 2.4.25):
- nextcloud container 31.0.6-apache (container)
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx-proxy-manager 2.12.3
- PHP version (e.g, 8.3):
- 8.3.22 (Inside container)
- Is this the first time you’ve seen this error? (Yes / No):
- YES
- When did this problem seem to first start?
- After migration to a new system.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Podman Pods
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
Once Nextcloud was up and running on the new system, my mobile apps connected to the instance no problem, but I am unable to log in via the web interface and since that doesn’t work, the desktop app cannot log in either.
[…]
Steps to replicate it (hint: details matter!):
-
backup database dump
-
shutdown old host
-
create pod for nextcloud, mysql and redis.
podman pod create
-p 8080:80
-p 4430:443
–network slirp4netns:port_handler=slirp4netns
nextcloud -
create containers inside of pod.
-
Start DB contianer and restore database.
podman run --detach
–restart on-failure
-e=“MYSQL_DATABASE=nextcloud”
-e=“MYSQL_USER=nextclouddb”
-e=“MYSQL_PASSWORD=”
-e=“MYSQL_ROOT_PASSWORD=”
–volume /var/www/NC_Mariadb_Data:/var/lib/mysql
–pod nextcloud
–name nextcloud-db
Docker Hub Container Image Library | App Containerization
–transaction-isolation=READ-COMMITTED
–log-bin=binlog --binlog-format=ROW -
start redis server container.
podman run --detach
–restart on-failure
–pod nextcloud
–name nextcloud-redis
Docker Hub Container Image Library | App Containerization
redis-server --requirepass “” -
start nextcloud container
-
open web browser and attempt to log in.
podman run --detach
–restart on-failure
–pod nextcloud
-e=“REDIS_HOST=127.0.0.1”
-e=“REDIS_HOST_PASSWORD=”
-e=“MYSQL_HOST=127.0.0.1”
-e=“MYSQL_DATABASE=”
-e=“MYSQL_USER=”
-e=“MYSQL_PASSWORD=”
–volume /var/www/nextcloud:/var/www/html
–name nextcloud-app
Docker Hub Container Image Library | App Containerization
Log entries
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:02 +0000] “POST /login HTTP/1.1” 303 1396 “Login – Nextcloud” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /login?direct=1&user=venohm HTTP/1.1” 200 10338 “-” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /apps/side_menu/css/stylesheet?v=6 HTTP/1.1” 200 1468 “-” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /apps/theming/image/logo?v=1 HTTP/1.1” 404 25085 “-” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /apps/theming/image/background?v=1 HTTP/1.1” 404 25085 “-” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /apps/side_menu/nav/items HTTP/1.1” 200 745 “Login – Nextcloud” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/14
0.0”
d6447e0c44bf 10.89.0.15 - - [25/Jun/2025:21:35:03 +0000] “GET /apps/side_menu/js/config HTTP/1.1” 200 1073 “Login – Nextcloud” “Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/1
40.0”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:05 +0000] “GET /index.php/204 HTTP/1.1” 204 686 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:05 +0000] “GET /index.php/204 HTTP/1.1” 204 686 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /status.php HTTP/1.1” 200 899 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “PROPFIND /remote.php/dav/files/glitchy/ HTTP/1.1” 207 1031 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArc
hitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /ocs/v1.php/cloud/capabilities?format=json HTTP/1.1” 200 5035 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_6
4 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /ocs/v2.php/apps/files/api/v1/directEditing?format=json HTTP/1.1” 200 1141 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchit
ecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /ocs/v2.php/apps/terms_of_service/terms?format=json HTTP/1.1” 404 981 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitectur
e: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /ocs/v2.php/apps/user_status/api/v1/user_status?format=json HTTP/1.1” 200 922 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArc
hitecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:06 +0000] “GET /ocs/v1.php/cloud/user?format=json HTTP/1.1” 200 1261 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArch
itecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:07 +0000] “GET /remote.php/dav/avatars/glitchy/128.png HTTP/1.1” 200 2632 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 O
sArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:07 +0000] “GET /ocs/v2.php/apps/notifications/api/v2/notifications?format=json HTTP/1.1” 304 764 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen Clien
tArchitecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:07 +0000] “PROPFIND /remote.php/dav/files/glitchy/ HTTP/1.1” 207 2091 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArchitecture: x86_64 OsArc
hitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:07 +0000] “GET /ocs/v2.php/core/navigation/apps?absolute=true&format=json HTTP/1.1” 304 730 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArch
itecture: x86_64 OsArchitecture: x86_64)”
d6447e0c44bf 10.89.0.15 - glitchy [25/Jun/2025:21:35:07 +0000] “GET /ocs/v2.php/core/navigation/apps?absolute=true&format=json HTTP/1.1” 304 730 “-” “Mozilla/5.0 (Linux) mirall/3.16.6daily (Nextcloud, garuda-6.15.2-zen1-1-zen ClientArch
itecture: x86_64 OsArchitecture: x86_64)”
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Unable to access logs. Cannot log in.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
container logs have no output during the attempted login.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.venohm.duckdns.org"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.6.2",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/cloud.venohm.duckdns.org",
"overwriteprotocol": "https",
"dbport": "3306",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"installed": true,
"default_language": "en",
"default_locale": "en_US",
"default_phone_region": "US",
"theme": "",
"loglevel": 3,
"maintenance": false,
"app_install_overwrite": [
"breezedark",
"news",
"music",
"side_menu"
],
"twofactor_enforced": "false",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
}
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bookmarks: 15.1.1
- bruteforcesettings: 4.0.0
- calendar: 5.3.3
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- cookbook: 0.11.3
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- groupfolders: 19.1.1
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- music: 2.2.0
- news: 26.0.1
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- previewgenerator: 5.8.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- side_menu: 5.1.1
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_admin: 4.8.0
- twofactor_backupcodes: 1.20.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- twofactor_webauthn: 2.2.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled: - admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- notify_push: 1.1.0 (installed 1.1.0)
- updatenotification: 1.21.0 (installed 1.14.0)
- user_ldap: 1.22.0
And please, let me know if there is any additional information I can provide.