Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): Nextcloud Hub 3 (25.0.4)
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Server version: Apache/2.4.41 (Ubuntu)
PHP version (eg, 7.4): PHP 8.1.16 (cli)
The issue you are facing:
Is this the first time you’ve seen this error? (Y):
Steps to replicate it:
- Upgrade to Nextcloud 25.0.4
- Check health page
The output of your Nextcloud log in Admin > Logging:
Info updater \OC\Updater::resetLogLevel: Reset log level to Warning(2) 2023-03-01T10:40:18-0500
Info updater \OC\Updater::maintenanceDisabled: Turned off maintenance mode 2023-03-01T10:40:18-0500
Info updater \OC\Updater::updateEnd: Update successful 2023-03-01T10:40:18-0500
Info updater \OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check 2023-03-01T10:40:18-0500
Info updater \OC\Updater::startCheckCodeIntegrity: Starting code integrity check... 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add possibly missing system config 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Clean up abandoned apps 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add token cleanup job 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add background job to set the lookup server share state for users 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Repair DAV shares 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to check for user uploaded certificates 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add job to cleanup the bruteforce entries 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Remove old dashboard app config data 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Check encryption key format 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Keep legacy encryption enabled 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Reset generated avatar flag 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Clear access cache of projects 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: No need to remove link shares. 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Remove potentially over exposing share links 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add background job to cleanup login flow v2 tokens 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Cleanup invalid photocache files for carddav 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to cleanup old backups of the updater 2023-03-01T10:40:15-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add preview background cleanup job 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Clear every generated avatar on major updates 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: JS cache cleared 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: Image cache cleared 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Clear frontend caches 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add log rotate job 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Repair language codes 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: No mounts updated 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Fix potential broken mount points 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: Update the oauth2_clients table schema. 2023-03-01T10:40:14-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: Update the oauth2_access_tokens table schema. 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Migrate oauth2_clients table to nextcloud schema 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add preview cleanup background jobs 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: Repair step already executed 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Add move avatar background job 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: .step file moved to .step-previous-update 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: .step-previous-update removed 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: .step file exists 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Move .step file of updater to backup location 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Repair invalid shares 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags with no entries have been removed. 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tag entries for deleted tags have been removed. 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags for delete files have been removed. 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags of deleted users have been removed. 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Clean tags and favorites 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Repair mime types 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairInfoEvent: Repair info: All tables already have the correct collation -> nothing to do 2023-03-01T10:40:13-0500
Info updater OC\Repair\Events\RepairStepEvent: Repair step: Repair MySQL collation 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "workflowengine" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "workflowengine" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "weather_status" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "weather_status" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "viewer" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "viewer" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "user_status" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "user_status" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "updatenotification" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "updatenotification" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreApp: Checked for update of app "twofactor_backupcodes" in appstore 2023-03-01T10:40:13-0500
Debug updater \OC\Updater::checkAppStoreAppBefore: Checking for update of app "twofactor_backupcodes" in appstore 2023-03-01T10:40:13-0500
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc1ng5q973o0',
'passwordsalt' => 'REDACTED',
'secret' => 'REDACTED',
'trusted_domains' =>
array (
0 => '192.168.143.5',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.4.1',
'overwrite.cli.url' => 'https://192.168.143.5/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'ncuser',
'dbpassword' => 'ncpassword',
'installed' => true,
'htaccess.RewriteBase' => '/nextcloud',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'trashbin_retention_obligation' => '10, 15',
'filelocking.enabled' => 'true',
'default_phone_region' => 'US',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
),
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'REDACTED',
'mail_domain' => 'gmail.com',
'mail_smtpauth' => 1,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'REDACTED',
'mail_smtppassword' => 'REDACTED',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'app_install_overwrite' =>
array (
0 => 'analytics',
),
'updater.secret' => 'REDACTED',
);
The output of your Apache/nginx/system log in /var/log/____:
nothing relevant
nothing relevant
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
nothing relevant
A little extra information:
Version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
Copyright: © 1999-2019 ImageMagick Studio LLC
License: https://imagemagick.org/script/license.php
Features: Cipher DPC Modules OpenMP
Delegates (built-in): bzlib djvu fftw fontconfig freetype jbig jng jpeg lcms lqr ltdl lzma openexr pangocairo png tiff webp wmf x xml zlib
php -m:
[PHP Modules]
apcu
bcmath
calendar
Core
ctype
curl
date
dom
exif
FFI
fileinfo
filter
ftp
gd
gettext
gmp
hash
iconv
imagick
imap
intl
json
libxml
mbstring
mysqli
mysqlnd
openssl
pcntl
pcre
PDO
pdo_mysql
Phar
posix
readline
Reflection
session
shmop
SimpleXML
soap
sockets
sodium
SPL
standard
sysvmsg
sysvsem
sysvshm
tokenizer
xml
xmlreader
xmlrpc
xmlwriter
xsl
Zend OPcache
zip
zlib
[Zend Modules]
Zend OPcache
Any ideas how I can get rid of this error? I hope I provided all the info needed.