Missing some users in the data directory

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1

details

Nextcloud version _24.0.12
Ubuntu 20.04
Apache/2.4.41 (Ubuntu)
PHP 7.4

The issue you are facing:

After updating the nextcloud version ,there is 80 + users using this system on daily basis ,all users are shown in the web interface and every user can log in to the system and see his/her data,but just 4 of the 80 + users can access there data because those users have a directory with their name in the var/www/nextcloud/data directory and the all other users don’t.

Is this the first time you’ve seen this error? (Y/N):
Yes.
Steps to replicate it:

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

  GNU nano 4.8                                                            config.php                                                                       /var/www/nextcloud/data/nextcloud.log<?php
$CONFIG = array (
  'instanceid' => 'ocr2xw5w65xl',
  'passwordsalt' => 'IEfJhwAID2sJmkUo924qzCuUX7mjPc',
  'secret' => 'WsvCUYh8/NUrvTt+0sZHX5sHLdFCVHyLs6MysVe1UZ9P6Tm4',
  'trusted_domains' =>
  array (
    0 => 'xxxxxx',
    1 => 'share.local',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '24.0.4.1',
  'overwrite.cli.url' => 'http://192.xx.xx.x/nextcloud',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'snu',
  'dbpassword' => '123',
  'installed' => true,
  'app_install_overwrite' =>
  array (
    0 => 'hancomoffice',
    1 => 'documentserver_community',
  ),
  'maintenance' => false,
  'onlyoffice'=>array(
          'verify_peer_off'=>true
  )
);

The output of your Apache/ system log in /var/log/____:

[Mon May 08 15:23:36.514530 2023] [php7:notice] [pid 24377] [client 176.16.20.27:41576] richdocumentscode (proxy.php) error exit, PID: 24377, Message: No >[Mon May 08 15:34:44.906602 2023] [php7:notice] [pid 26229] [client 176.16.20.27:39930] richdocumentscode (proxy.php) error exit, PID: 26229, Message: No >[Mon May 08 15:34:45.114578 2023] [php7:notice] [pid 20033] [client 176.16.20.27:39962] richdocumentscode (proxy.php) error exit, PID: 20033, Message: No >[Mon May 08 15:34:46.370568 2023] [php7:notice] [pid 28349] [client 176.16.20.27:40020] richdocumentscode (proxy.php) error exit, PID: 28349, Message: No >[Mon May 08 15:34:46.374501 2023] [php7:notice] [pid 28338] [client 176.16.20.27:40022] richdocumentscode (proxy.php) error exit, PID: 28338, Message: No >[Mon May 08 15:34:46.750587 2023] [php7:notice] [pid 28346] [client 176.16.20.27:40030] richdocumentscode (proxy.php) error exit, PID: 28346, Message: No >[Mon May 08 15:34:46.874523 2023] [php7:notice] [pid 28348] [client 176.16.20.27:40042] richdocumentscode (proxy.php) error exit, PID: 28348, Message: No >[Mon May 08 15:35:11.776135 2023] [php7:notice] [pid 24764] [client 176.16.20.27:56300] richdocumentscode (proxy.php) error exit, PID: 24764, Message: No >[Mon May 08 15:35:12.098542 2023] [php7:notice] [pid 28672] [client 176.16.20.27:56328] richdocumentscode (proxy.php) error exit, PID: 28672, Message: No >[Mon May 08 15:35:12.226575 2023] [php7:notice] [pid 28673] [client 176.16.20.27:56330] richdocumentscode (proxy.php) error exit, PID: 28673, Message: No >[Mon May 08 15:35:12.270533 2023] [php7:notice] [pid 28671] [client 176.16.20.27:56334] richdocumentscode (proxy.php) error exit, PID: 28671, Message: No >[Mon May 08 15:58:46.127752 2023] [php7:warn] [pid 37108] [client 176.16.20.27:53588] PHP Warning:  POST Content-Length of 12706424 bytes exceeds the limi>[Mon May 08 15:59:07.226979 2023] [php7:warn] [pid 37093] [client 176.16.20.27:36996] PHP Warning:  POST Content-Length of 12706424 bytes exceeds the limi>[Mon May 08 17:20:28.408572 2023] [php7:notice] [pid 11210] [client 176.16.20.27:56436] richdocumentscode (proxy.php) error exit, PID: 11210, Message: No >[Tue May 09 10:25:28.820563 2023] [php7:notice] [pid 25185] [client 176.16.20.20:58124] richdocumentscode (proxy.php) error exit, PID: 25185, Message: No >[Tue May 09 10:25:28.824557 2023] [php7:notice] [pid 25184] [client 176.16.20.20:58128] richdocumentscode (proxy.php) error exit, PID: 25184, Message: No >[Tue May 09 10:25:28.824567 2023] [php7:notice] [pid 25182] [client 176.16.20.20:58136] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:25:28.824845 2023] [php7:notice] [pid 25262] [client 176.16.20.20:58112] richdocumentscode (proxy.php) error exit, PID: 25262, Message: No >[Tue May 09 10:25:28.904576 2023] [php7:notice] [pid 32061] [client 176.16.20.20:58142] richdocumentscode (proxy.php) error exit, PID: 32061, Message: No >[Tue May 09 10:25:29.204617 2023] [php7:notice] [pid 32065] [client 176.16.20.20:58154] richdocumentscode (proxy.php) error exit, PID: 32065, Message: No >[Tue May 09 10:25:55.640591 2023] [php7:notice] [pid 32070] [client 176.16.20.20:53976] richdocumentscode (proxy.php) error exit, PID: 32070, Message: No >[Tue May 09 10:26:02.908574 2023] [php7:notice] [pid 32067] [client 176.16.20.20:54166] richdocumentscode (proxy.php) error exit, PID: 32067, Message: No >[Tue May 09 10:26:02.984593 2023] [php7:notice] [pid 32068] [client 176.16.20.20:54176] richdocumentscode (proxy.php) error exit, PID: 32068, Message: No >[Tue May 09 10:26:23.776579 2023] [php7:notice] [pid 32071] [client 176.16.20.20:53096] richdocumentscode (proxy.php) error exit, PID: 32071, Message: No >[Tue May 09 10:26:23.776949 2023] [php7:notice] [pid 32088] [client 176.16.20.20:53104] richdocumentscode (proxy.php) error exit, PID: 32088, Message: No >[Tue May 09 10:26:24.341061 2023] [php7:notice] [pid 32078] [client 176.16.20.20:53114] richdocumentscode (proxy.php) error exit, PID: 32078, Message: No >[Tue May 09 10:26:24.384594 2023] [php7:notice] [pid 32079] [client 176.16.20.20:53128] richdocumentscode (proxy.php) error exit, PID: 32079, Message: No >[Tue May 09 10:26:29.856581 2023] [php7:notice] [pid 32063] [client 176.16.20.20:46716] richdocumentscode (proxy.php) error exit, PID: 32063, Message: No >[Tue May 09 10:26:41.036594 2023] [php7:notice] [pid 32080] [client 176.16.20.20:47666] richdocumentscode (proxy.php) error exit, PID: 32080, Message: No >[Tue May 09 10:26:50.328648 2023] [php7:notice] [pid 32061] [client 176.16.20.20:37174] richdocumentscode (proxy.php) error exit, PID: 32061, Message: No >[Tue May 09 10:26:50.401902 2023] [php7:notice] [pid 25183] [client 176.16.20.20:37188] richdocumentscode (proxy.php) error exit, PID: 25183, Message: No >[Tue May 09 10:26:50.460668 2023] [php7:notice] [pid 25185] [client 176.16.20.20:37200] richdocumentscode (proxy.php) error exit, PID: 25185, Message: No >[Tue May 09 10:26:50.888597 2023] [php7:notice] [pid 25182] [client 176.16.20.20:37220] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:26:57.068554 2023] [php7:notice] [pid 32057] [client 176.16.20.20:33658] richdocumentscode (proxy.php) error exit, PID: 32057, Message: No >[Tue May 09 10:27:11.280578 2023] [php7:notice] [pid 25184] [client 176.16.20.20:45206] richdocumentscode (proxy.php) error exit, PID: 25184, Message: No >[Tue May 09 10:27:58.929986 2023] [php7:warn] [pid 32146] [client 176.16.20.27:44676] PHP Warning:  POST Content-Length of 12706424 bytes exceeds the limi>[Tue May 09 10:28:40.424609 2023] [php7:notice] [pid 25183] [client 176.16.20.20:51642] richdocumentscode (proxy.php) error exit, PID: 25183, Message: No >[Tue May 09 10:28:40.568637 2023] [php7:notice] [pid 25182] [client 176.16.20.20:51650] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:28:40.572597 2023] [php7:notice] [pid 32057] [client 176.16.20.20:51662] richdocumentscode (proxy.php) error exit, PID: 32057, Message: No >[Tue May 09 10:28:40.744640 2023] [php7:notice] [pid 32071] [client 176.16.20.20:51666] richdocumentscode (proxy.php) error exit, PID: 32071, Message: No >[Tue May 09 10:28:41.072592 2023] [php7:notice] [pid 32130] [client 176.16.20.20:51676] richdocumentscode (proxy.php) error exit, PID: 32130, Message: No >[Tue May 09 11:28:23.294100 2023] [access_compat:error] [pid 32884] [client 176.16.20.1:58250] AH01797: client denied by server configuration: /var/www/ne>[Tue May 09 11:29:49.943717 2023] [access_compat:error] [pid 32948] [client 176.16.20.1:58370] AH01797: client denied by server configuration: /var/www/ne>[Tue May 09 11:30:18.838305 2023] [access_compat:error] [pid 32832] [client 176.16.20.1:58409] AH01797: client denied by server configuration: /var/www/ne>

Output errors in nextcloud.log in /var/www/ .

[Mon May 08 15:34:46.874523 2023] [php7:notice] [pid 28348] [client 176.16.20.27:40042] richdocumentscode (proxy.php) error exit, PID: 28348, Message: No >[Mon May 08 15:35:11.776135 2023] [php7:notice] [pid 24764] [client 176.16.20.27:56300] richdocumentscode (proxy.php) error exit, PID: 24764, Message: No >[Mon May 08 15:35:12.098542 2023] [php7:notice] [pid 28672] [client 176.16.20.27:56328] richdocumentscode (proxy.php) error exit, PID: 28672, Message: No >[Mon May 08 15:35:12.226575 2023] [php7:notice] [pid 28673] [client 176.16.20.27:56330] richdocumentscode (proxy.php) error exit, PID: 28673, Message: No >[Mon May 08 15:35:12.270533 2023] [php7:notice] [pid 28671] [client 176.16.20.27:56334] richdocumentscode (proxy.php) error exit, PID: 28671, Message: No >[Mon May 08 15:58:46.127752 2023] [php7:warn] [pid 37108] [client 176.16.20.27:53588] PHP Warning: POST Content-Length of 12706424 bytes exceeds the limi>[Mon May 08 15:59:07.226979 2023] [php7:warn] [pid 37093] [client 176.16.20.27:36996] PHP Warning: POST Content-Length of 12706424 bytes exceeds the limi>[Mon May 08 17:20:28.408572 2023] [php7:notice] [pid 11210] [client 176.16.20.27:56436] richdocumentscode (proxy.php) error exit, PID: 11210, Message: No >[Tue May 09 10:25:28.820563 2023] [php7:notice] [pid 25185] [client 176.16.20.20:58124] richdocumentscode (proxy.php) error exit, PID: 25185, Message: No >[Tue May 09 10:25:28.824557 2023] [php7:notice] [pid 25184] [client 176.16.20.20:58128] richdocumentscode (proxy.php) error exit, PID: 25184, Message: No >[Tue May 09 10:25:28.824567 2023] [php7:notice] [pid 25182] [client 176.16.20.20:58136] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:25:28.824845 2023] [php7:notice] [pid 25262] [client 176.16.20.20:58112] richdocumentscode (proxy.php) error exit, PID: 25262, Message: No >[Tue May 09 10:25:28.904576 2023] [php7:notice] [pid 32061] [client 176.16.20.20:58142] richdocumentscode (proxy.php) error exit, PID: 32061, Message: No >[Tue May 09 10:25:29.204617 2023] [php7:notice] [pid 32065] [client 176.16.20.20:58154] richdocumentscode (proxy.php) error exit, PID: 32065, Message: No >[Tue May 09 10:25:55.640591 2023] [php7:notice] [pid 32070] [client 176.16.20.20:53976] richdocumentscode (proxy.php) error exit, PID: 32070, Message: No >[Tue May 09 10:26:02.908574 2023] [php7:notice] [pid 32067] [client 176.16.20.20:54166] richdocumentscode (proxy.php) error exit, PID: 32067, Message: No >[Tue May 09 10:26:02.984593 2023] [php7:notice] [pid 32068] [client 176.16.20.20:54176] richdocumentscode (proxy.php) error exit, PID: 32068, Message: No >[Tue May 09 10:26:23.776579 2023] [php7:notice] [pid 32071] [client 176.16.20.20:53096] richdocumentscode (proxy.php) error exit, PID: 32071, Message: No >[Tue May 09 10:26:23.776949 2023] [php7:notice] [pid 32088] [client 176.16.20.20:53104] richdocumentscode (proxy.php) error exit, PID: 32088, Message: No >[Tue May 09 10:26:24.341061 2023] [php7:notice] [pid 32078] [client 176.16.20.20:53114] richdocumentscode (proxy.php) error exit, PID: 32078, Message: No >[Tue May 09 10:26:24.384594 2023] [php7:notice] [pid 32079] [client 176.16.20.20:53128] richdocumentscode (proxy.php) error exit, PID: 32079, Message: No >[Tue May 09 10:26:29.856581 2023] [php7:notice] [pid 32063] [client 176.16.20.20:46716] richdocumentscode (proxy.php) error exit, PID: 32063, Message: No >[Tue May 09 10:26:41.036594 2023] [php7:notice] [pid 32080] [client 176.16.20.20:47666] richdocumentscode (proxy.php) error exit, PID: 32080, Message: No >[Tue May 09 10:26:50.328648 2023] [php7:notice] [pid 32061] [client 176.16.20.20:37174] richdocumentscode (proxy.php) error exit, PID: 32061, Message: No >[Tue May 09 10:26:50.401902 2023] [php7:notice] [pid 25183] [client 176.16.20.20:37188] richdocumentscode (proxy.php) error exit, PID: 25183, Message: No >[Tue May 09 10:26:50.460668 2023] [php7:notice] [pid 25185] [client 176.16.20.20:37200] richdocumentscode (proxy.php) error exit, PID: 25185, Message: No >[Tue May 09 10:26:50.888597 2023] [php7:notice] [pid 25182] [client 176.16.20.20:37220] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:26:57.068554 2023] [php7:notice] [pid 32057] [client 176.16.20.20:33658] richdocumentscode (proxy.php) error exit, PID: 32057, Message: No >[Tue May 09 10:27:11.280578 2023] [php7:notice] [pid 25184] [client 176.16.20.20:45206] richdocumentscode (proxy.php) error exit, PID: 25184, Message: No >[Tue May 09 10:27:58.929986 2023] [php7:warn] [pid 32146] [client 176.16.20.27:44676] PHP Warning: POST Content-Length of 12706424 bytes exceeds the limi>[Tue May 09 10:28:40.424609 2023] [php7:notice] [pid 25183] [client 176.16.20.20:51642] richdocumentscode (proxy.php) error exit, PID: 25183, Message: No >[Tue May 09 10:28:40.568637 2023] [php7:notice] [pid 25182] [client 176.16.20.20:51650] richdocumentscode (proxy.php) error exit, PID: 25182, Message: No >[Tue May 09 10:28:40.572597 2023] [php7:notice] [pid 32057] [client 176.16.20.20:51662] richdocumentscode (proxy.php) error exit, PID: 32057, Message: No >[Tue May 09 10:28:40.744640 2023] [php7:notice] [pid 32071] [client 176.16.20.20:51666] richdocumentscode (proxy.php) error exit, PID: 32071, Message: No >[Tue May 09 10:28:41.072592 2023] [php7:notice] [pid 32130] [client 176.16.20.20:51676] richdocumentscode (proxy.php) error exit, PID: 32130, Message: No >[Tue May 09 11:28:23.294100 2023] [access_compat:error] [pid 32884] [client 176.16.20.1:58250] AH01797: client denied by server configuration: /var/www/ne>[Tue May 09 11:29:49.943717 2023] [access_compat:error] [pid 32948] [client 176.16.20.1:58370] AH01797: client denied by server configuration: /var/www/ne>[Tue May 09 11:30:18.838305 2023] [access_compat:error] [pid 32832] [client 176.16.20.1:58409] AH01797: client denied by server configuration: /var/www/ne>

2

Something must have been lost there. This is one of the reasons why the data directory should be moved outside of the nextcloud server tree.

Now is a good opportunity to do that, just import the latest backup for the affected users.

3

Thank you , but how to do so?

4

Are you seriously asking how to move the data directory? I would say: look for a directory in which you have enough space, possibly a separate partition.
It can also be in the home directory to keep it untouched for OS version upgrades:

These commands here assumes, you want to move it to /home/www-data/nextcloud, if you want to take another directory you only have to change the first line accordingly but atention, don’t take a folder directly on the root like /nextcloud-data. /nextcloud/data would be ok:

Enter this in your terminal (as root!):


newdatadir="/home/www-data/nextcloud"
mkdir -p $newdatadir
chown -R www-data.www-data $newdatadir
sudo -u www-data php -f /var/www/nextcloud/occ maintenance:mode --on
cp -at $newdatadir /var/www/nextcloud/data/.*
sudo -u www-data php -f /var/www/nextcloud/occ config:system:set --value=$newdatadir datadirectory
sudo -u www-data php -f /var/www/nextcloud/occ maintenance:mode --off

and you must of course restore the lost user directories from your last backup.

These are all very basic steps that you, as the admin of a Nextcloud server, should master by heart.

Later, when everything works fine, you can delete the old /var/www/nextcloud/data directory.

5

I didn’t backup the nextcloud folder , just took the database backup and its not helping, is there any way possible, Thank you.