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Sorry to hear you’re facing problems. 
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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 9 (30.0.4)
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
Apache/2.4.58 (Ubuntu)
- Reverse proxy and version _(e.g. nginx 1.27.2)
no
- PHP version (e.g, 8.3):
PHP 8.3.6 (cli)
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
after installation from scratch
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
After installation from scratch on clean server according to documents I’m trying to remove all wanings step-by-step. Unfortunetly I can’t get rid of memcache warning and I can’t force Nexcloud to run with Redis memcache distributed → I’ve got internal server error. When I’m switching to Memcached Nextcloud is starting, but warning about memcache is still displayed
Steps to replicate it (hint: details matter!):
- Install NC according to documentation.
- Modify config.php to turn on memcache.
- Check setup
Log entries
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/apache2/error.log
:
[proxy_fcgi:error] [pid 6668:tid 139906879850176] [client 192.168.0.10:56670] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n thrown in /var/www/nextcloud/lib/private/Memcache/Factory.php on line 80'
Configuration
Nextcloud
Nextcloud with Redis - leading to Internal server error
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 1.5,
),
Nextcloud with Memchached - leading to warning:
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Memchached',
'memcached_servers' => array(
array('localhost', 11211),
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 1.5,
),
Apps
Enabled:
- activity: 3.0.0
- app_api: 4.0.3
- bruteforcesettings: 3.0.0
- calendar: 5.0.8
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.2
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.1.1
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.1
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled: - admin_audit: 1.20.0
- encryption: 2.18.0
- files_external: 1.22.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0