Iām running Nextcloud in docker. Up until today I had no issues with the Media button (android app) or Photos button (web app) however I noticed that after generating thumbnails for the first 30-40 photos (out of approx. 1000) the web app creates the āthinkingā circle under the thumbnails, extends the page as if it will load more thumbnails, but then just keeps it as white space. Clicking into the last thumbnail I can see, then scrolling the photos individually will display the photos which donāt appear as thumbnails, but still doesnāt actually generate the thumbnail.
This is only specific to the web app. All of these photos and videos which are missing in the āPhotosā tab load fine when I go into their individual folders in āFilesā. The android app loads them just fine (albeit a little slowly) from both their Files location and the Media tab.
I have updated everything I could think of, including the main nextcloud version to latest. Iāve searched the forum and seen that other people have their own issues with media and photos, but I canāt see one that matches my case.
In case it helps, hereās a small log output from when I click the āPhotosā tab on the web app:
2021-07-07T13:18:56.870977273Z 172.23.0.1 - - [07/Jul/2021:22:18:56 +0900] "GET /apps/photos/ HTTP/1.1" 200 9172 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:56.990624025Z 172.23.0.1 - - [07/Jul/2021:22:18:56 +0900] "GET /css/icons/icons-vars.css?v=1625663836 HTTP/1.1" 200 43139 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:57.595409570Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "SEARCH /remote.php/dav/ HTTP/1.1" 207 20181 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:57.670712523Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 200 962 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:57.670842255Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "PUT /apps/user_status/heartbeat HTTP/1.1" 200 919 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:57.829577980Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "SEARCH /remote.php/dav/ HTTP/1.1" 207 19353 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:57.698315089Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "GET /ocs/v2.php/search/providers?from=%2Fapps%2Fphotos%2F HTTP/1.1" 200 1052 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:18:58.205316088Z 172.23.0.1 - - [07/Jul/2021:22:18:57 +0900] "GET /cron.php HTTP/1.1" 200 931 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:19:28.546628599Z 172.23.0.1 - - [07/Jul/2021:22:19:28 +0900] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:19:42.568925671Z 172.23.0.1 - - [07/Jul/2021:22:19:42 +0900] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 200 925 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36",
2021-07-07T13:19:58.356494870Z 172.23.0.1 - - [07/Jul/2021:22:19:58 +0900] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36"
I canāt personally see anything that suggests why the thumbnails hang and do not load past the first couple of 10s, but maybe someone else can?
Thanks for any help.
EDIT:
Iāve also realised that during the āthinkingā circle, no other buttons on the page do anything, such as trying to access Videos, Favourites, Settings, the three lines top leftā¦ the other dashboard buttons such as Files and Mail work, but nothing inside the āPhotosā page except the generated thumbnails.
EDIT 2:
This is only happening for one user, the other user on the same instance has no issues with their thumbnails loading or the page getting stuck.