Manual update impossible

Hi from germany,

i was running Nextcloud without any problems at my shared hosting server (pretty strong server). Now NC showed me that there is an update available, so i decided to do a manual install. After finishing the upload of all new files (deleted all, just saved data and config dir) NC told me, it wants to update, so i said okay. After a few seconds i get the error “There was an error” with no further informations. I have no idea what to do now, can you help me?

Nextcloud versio:
Operating system and version : Debian 3.2.84-1 x86_64
Apache or nginx version : Apache (could’nt find the version in the php.ini, looks like 2.x)
PHP version : 5.6.30
Is this the first time you’ve seen this error?: Yes

Can you reliably replicate it? (If so, please outline steps): Yes, just turn off maintenance, start the update and boom :slight_smile:

The issue you are facing: The Update process

The output of your Nextcloud log in Admin > Logging: Can’t access Nextcloud, so i have no log

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


$CONFIG = array (
‘instanceid’ => ‘oc3ncqx0qzjw’,
‘passwordsalt’ => ‘xxx’,
‘secret’ => ‘xxx’,
‘trusted_domains’ =>
array (
0 => ‘’,
‘datadirectory’ => ‘/var/www/vhosts/’,
‘overwrite.cli.url’ => ‘’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘’,
‘dbname’ => ‘xxx’,
‘dbhost’ => ‘xxx’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘dbuser’ => ‘xxx’,
‘dbpassword’ => ‘xxx’,
‘logtimezone’ => ‘UTC’,
‘installed’ => true,
‘updater.secret’ => ‘xxx’,
‘maintenance’ => false,
‘theme’ => ‘’,
‘loglevel’ => 0,

The output of your Apache/nginx/system log in /var/log/____: No access

Additional informations:

memory_limit: 256M
max_execution_time: 30 (Standard)
max_input_time: 60 (Standard)
post_max_size: 8M (Standard)
upload_max_filesize: 2M (Standard)
opcache.enable: on (Standard)

Greetings, Christian

Could you please provide the nextcloud.log. It is located in Nextclouds data directory if not manually changed.

Sure, there you go:

Could you set log level to debug (=0) in config.php, re-run the update and provide the nextcloud.log again?

New Log:

strange! i found the starting update…but neither relevant errors nor any success/finish-messages.
you should switch to github and raise a ticket.
appologize, carsten