Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 23.0.4
Operating system and version (eg, Ubuntu 20.04): Debian 11.3
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.53
PHP version (eg, 7.4): 7.4.28
The issue you are facing:
After upgrading to 23.0.4 it is stuck in maintenance mode. Config says
'maintenance' => false,
Is this the first time you’ve seen this error? (Y)
Steps to replicate it:
- upgrade via updater.phar
The output of your Nextcloud log in Admin > Logging:
/var/log/nextcloud.log
[/var/www] # tail /log/nextcloud.log
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"ocs.password_policy.API.validate\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"ocs.password_policy.API.validate\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":107,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/apps/password_policy/lib/Capabilities.php","line":59,"function":"linkToOCSRouteAbsolute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/CapabilitiesManager.php","line":69,"function":"getCapabilities","class":"OCA\\Password_Policy\\Capabilities","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":190,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"activity.Activities.showList\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"activity.Activities.showList\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"audioplayer.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"audioplayer.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"calendar.view.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"calendar.view.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"contacts.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"contacts.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"cookbook.main.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"cookbook.main.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"dashboard.dashboard.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"dashboard.dashboard.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"files.view.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"files.view.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YmKLK7b8SBstWd5L16laVgAARAE","level":1,"time":"2022-04-22T11:02:03+00:00","remoteAddr":"80.138.165.35","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/204","message":"Unable to generate a URL for the named route \"photos.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.19.1","version":"23.0.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"photos.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":365,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/CachingRouter.php","line":59,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/lib/private/URLGenerator.php","line":91,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":287,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/var/www/nextcloud/lib/private/NavigationManager.php","line":113,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/apps/theming/lib/ThemingDefaults.php","line":194,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/Defaults.php","line":168,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":304,"function":"getShortFooter","class":"OCP\\Defaults","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"CustomMessage":"--"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'x',
'passwordsalt' => 'x',
'secret' => 'x/x+x',
'trusted_domains' =>
array (
0 => 'x.x.net',
1 => 'x.x.net',
2 => 'x-x',
),
'datadirectory' => '/var/nextcloud_data',
'dbtype' => 'mysql',
'version' => '23.0.4.1',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'x',
'dbpassword' => 'x+x',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/run/redis/redis.sock',
'port' => 0,
'timeout' => 0,
'password' => '',
'dbindex' => 0,
),
'logtimezone' => 'UTC',
'installed' => true,
'updater.release.channel' => 'stable',
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'x',
'mail_domain' => 'x.de',
'mail_smtpauth' => 1,
'mail_smtphost' => 'x.x.x',
'mail_smtpsecure' => 'tls',
'mail_smtpname' => 'x',
'mail_smtppassword' => 'x?/x',
'maintenance' => false,
'theme' => '',
'trashbin_retention_obligation' => 'auto, 30',
'logfile' => '/var/log/nextcloud.log',
'loglevel' => 2,
'log_rotate_size' => 10485760,
'htaccess.RewriteBase' => '/nextcloud',
'overwrite.cli.url' => 'https://x.x.x/nextcloud',
'mysql.utf8mb4' => true,
'mail_smtpport' => 'x',
'mail_sendmailmode' => 'smtp',
'default_phone_region' => 'DE',
);
The output of your Apache/nginx/system log in /var/log/____:
[/var/www] # tail /log/apache2/other_vhosts_access.log
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:05:38 +0200] "GET /nextcloud/index.php/204 HTTP/2.0" 503 11578 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.19.1"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:05:38 +0200] "GET /nextcloud/index.php/204 HTTP/2.0" 503 11576 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.19.1"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:05:40 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:06:01 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:06:22 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:06:37 +0200] "GET /nextcloud/status.php HTTP/1.1" 200 5948 "-" "Mozilla/5.0 (Linux) mirall/3.4.4-20220415.123906.a3ece50dd-1.0~focal1 (Nextcloud, linuxmint-5.4.0-109-generic ClientArchitecture: x86_64 OsArchitecture: x86_64)"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:06:43 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:07:04 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:07:25 +0200] "GET /nextcloud/status.php HTTP/2.0" 200 981 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0"
darkwing.dynu.net:443 80.138.165.35 - - [22/Apr/2022:13:07:40 +0200] "GET /nextcloud/status.php HTTP/1.1" 200 5948 "-" "Mozilla/5.0 (Linux) mirall/3.4.4-20220415.123906.a3ece50dd-1.0~focal1 (Nextcloud, linuxmint-5.4.0-109-generic ClientArchitecture: x86_64 OsArchitecture: x86_64)"
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
[/var/www] # tail /log/syslog
Apr 22 12:46:08 MCP-Server systemd[1]: Started The Apache HTTP Server.
Apr 22 12:55:00 MCP-Server systemd[1]: Starting Check pmlogger instances are running...
Apr 22 12:55:00 MCP-Server systemd[1]: pmlogger_check.service: Succeeded.
Apr 22 12:55:00 MCP-Server systemd[1]: Finished Check pmlogger instances are running.
Apr 22 12:58:00 MCP-Server systemd[1]: Starting Check PMIE instances are running...
Apr 22 12:58:00 MCP-Server systemd[1]: pmie_check.service: Succeeded.
Apr 22 12:58:00 MCP-Server systemd[1]: Finished Check PMIE instances are running.
Apr 22 13:00:01 MCP-Server CRON[2180408]: (www-data) CMD (/usr/bin/php -f /var/www/nextcloud/cron.php)
Apr 22 13:05:01 MCP-Server CRON[2180604]: (root) CMD (command -v debian-sa1 > /dev/null && debian-sa1 1 1)
