Mail not sent to postfix

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1

Hello,

We have installed Nextcloud on a Docker container and are experiencing an issue where emails are not being sent from Nextcloud to the Postfix server when using the mail application. However, when sending from the administration options, the email is sent successfully.

In debug mode, we don’t see any logs when it doesn’t work. And when it works with the admin option, we can see the application.

The admin account is functional and emails are received in the mailbox:

image
image1278Ă—520 37.1 KB

On an account, the mail application fails:

image
image379Ă—922 39.2 KB

Config in config.php

  GNU nano 7.2                                                          config/config.php                                                                   
<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'upgrade.disable-web' => true,
  'passwordsalt' => 'ooo',
  'secret' => 'c'est secret',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => 'nextcloud.toip-telecom.fr',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'mysql',
  'version' => '31.0.6.2',
  'overwrite.cli.url' => 'http://localhost',
  'dbname' => 'nextcloud',
  'dbhost' => '127.0.0.1',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'motdepasse',
  'installed' => true,
  'instanceid' => 'oc9nuwny2ko5',
  'allow_local_remote_servers' => true,
  'app.mail.verify-tls-peer' => false,
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'toip-telecom.fr',
  'mail_smtphost' => 'mail.infra.toip-telecom.fr',
  'mail_smtpport' => '587',
  'mail_from_address' => 'superviseur',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => true,
  'mail_smtpname' => 'superviseur@toip-telecom.fr',
  'mail_smtppassword' => 'motdepasse',
  'maintenance' => false,
  'loglevel' => 0,
  'mail_smtpdebug' => true,
  "mail_smtpstreamoptions" => array(
    'ssl' => array(
        'allow_self_signed' => true,
        'verify_peer' => false,
        'verify_peer_name' => false
    )
  ),
 'allow_local_remote_servers' => true,
);

This time, I thank you for your help

1 Like
2

It looks like SMTP is working from the admin panel, but not from the Mail app. The Mail app in Nextcloud doesn’t use the config.php SMTP settings—it connects directly to the user’s mail server (IMAP/SMTP). Make sure the affected user has correctly configured their mailbox in the Mail app (incoming/outgoing server, port, username, and password). Also verify that the user’s credentials are valid and that the mail server allows access. If no logs appear, enable app.mail.debug in the config and check both Nextcloud and Docker container logs for errors. Let me know if you’d like help debugging that.

3

I enabled the application debug option:

<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'upgrade.disable-web' => true,
  'instanceid' => 'ocu55bamhcb0',
  'passwordsalt' => 'QFekouoeQFsNX5VXBQZslerzw5mJ1N',
  'secret' => 'nW8+DFTRr8HLqd0BYannmOfnyPQaWZXRP4zmYiJROmEThgI3',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.toip-telecom.fr',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'mysql',
  'version' => '31.0.6.2',
  'overwrite.cli.url' => 'http://nextcloud.toip-telecom.fr',
  'dbname' => 'nextcloud',
  'dbhost' => '127.0.0.1',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'motdepasse',
  'installed' => true,
  'allow_local_remote_servers' => true,
  'app.mail.debug' => true,
  'loglevel' => 0,
);

We did a clean install with just active mail and the necessary ssl configuration.

The logs when I send the email:

{"reqId":"T43Uh2FXltHXTeUUm9UQ","level":0,"time":"2025-07-04T07:46:57+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"PUT","url":"/apps/mail/api/outbox/1","message":"OCA\\Mail\\Controller\\OutboxController::update uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"T43Uh2FXltHXTeUUm9UQ","level":0,"time":"2025-07-04T07:46:57+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"PUT","url":"/apps/mail/api/outbox/1","message":"OCA\\Mail\\Controller\\OutboxController::update uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"HrB2NSToOeE9RVucprJT","level":0,"time":"2025-07-04T07:46:59+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"PUT","url":"/apps/mail/api/outbox/1","message":"OCA\\Mail\\Controller\\OutboxController::update uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"HrB2NSToOeE9RVucprJT","level":0,"time":"2025-07-04T07:46:59+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"PUT","url":"/apps/mail/api/outbox/1","message":"OCA\\Mail\\Controller\\OutboxController::update uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"4snBwnHaIFoPyTuauG91","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"GET","url":"/apps/mail/api/messages?mailboxId=1&limit=20","message":"OCA\\Mail\\Controller\\MessagesController::index uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"4snBwnHaIFoPyTuauG91","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"GET","url":"/apps/mail/api/messages?mailboxId=1&limit=20","message":"OCA\\Mail\\Controller\\MessagesController::index uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"4snBwnHaIFoPyTuauG91","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"GET","url":"/apps/mail/api/messages?mailboxId=1&limit=20","message":"loading messages of mailbox <1>","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"OCA\\Mail\\Controller\\MailboxesController::sync uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"OCA\\Mail\\Controller\\MailboxesController::sync uses the @NoAdminRequired annotation and should use the #[OCP\\AppFramework\\Http\\Attribute\\NoAdminRequired] attribute instead","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"Forcing full sync due to QRESYNC","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"Locking mailbox 1 for new messages sync","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"Locking mailbox 1 for changed messages sync","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"Locking mailbox 1 for vanished messages sync","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"Running partial sync for 1","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"partial sync 1:INBOX - get all known UIDs took 0s. 5/5MB memory used","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":{"app":"mail"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","exception":{"Exception":"Exception","Message":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)","Code":0,"Trace":[{"file":"/var/www/html/lib/private/DB/ConnectionAdapter.php","line":50,"function":"executeQuery","class":"OC\\DB\\Connection","type":"->","args":["SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)",{"dcValue1":"*** sensitive parameters replaced ***","dcValue2":"7e33429f656f1e6e9d79b29c3f82c57e"},{"dcValue1":2,"dcValue2":2}]},{"file":"/var/www/html/lib/private/DB/QueryBuilder/QueryBuilder.php","line":289,"function":"executeQuery","class":"OC\\DB\\ConnectionAdapter","type":"->","args":["SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)",{"dcValue1":"*** sensitive parameters replaced ***","dcValue2":"7e33429f656f1e6e9d79b29c3f82c57e"},{"dcValue1":2,"dcValue2":2}]},{"file":"/var/www/html/lib/public/AppFramework/Db/QBMapper.php","line":269,"function":"executeQuery","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/var/www/html/lib/public/AppFramework/Db/QBMapper.php","line":375,"function":"findOneQuery","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->","args":[{"__class__":"OC\\DB\\QueryBuilder\\QueryBuilder"}]},{"file":"/var/www/html/custom_apps/mail/lib/Db/MailboxMapper.php","line":83,"function":"findEntity","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->","args":[{"__class__":"OC\\DB\\QueryBuilder\\QueryBuilder"}]},{"file":"/var/www/html/custom_apps/mail/lib/Cache/Cache.php","line":85,"function":"find","class":"OCA\\Mail\\Db\\MailboxMapper","type":"->","args":["*** sensitive parameters replaced ***","INBOX"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Cache.php","line":172,"function":"getMetaData","class":"OCA\\Mail\\Cache\\Cache","type":"->","args":["INBOX","*** sensitive parameters replaced ***",["_m","uidvalid"]]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":1178,"function":"getMetaData","class":"Horde_Imap_Client_Cache","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***",["_m","uidvalid"]]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1066,"function":"_openMailbox","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1701,"function":"openMailbox","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Data/Sync.php","line":199,"function":"status","class":"Horde_Imap_Client_Base","type":"->","args":[["*** sensitive parameters replaced ***"],19456]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":3643,"function":"__construct","class":"Horde_Imap_Client_Data_Sync","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***",{"U":"1","V":"1751614368","H":"1"},{"U":"*** sensitive parameters replaced ***","V":1751614368,"H":"*** sensitive parameters replaced ***"},64,"*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/IMAP/Sync/Synchronizer.php","line":99,"function":"sync","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/IMAP/Sync/Synchronizer.php","line":69,"function":"doCombinedSync","class":"OCA\\Mail\\IMAP\\Sync\\Synchronizer","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php","line":401,"function":"sync","class":"OCA\\Mail\\IMAP\\Sync\\Synchronizer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php","line":263,"function":"runPartialSync","class":"OCA\\Mail\\Service\\Sync\\ImapToDbSynchronizer","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/Service/Sync/SyncService.php","line":126,"function":"sync","class":"OCA\\Mail\\Service\\Sync\\ImapToDbSynchronizer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/Controller/MailboxesController.php","line":144,"function":"syncMailbox","class":"OCA\\Mail\\Service\\Sync\\SyncService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":200,"function":"sync","class":"OCA\\Mail\\Controller\\MailboxesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Mail\\Controller\\MailboxesController"},"sync"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Mail\\Controller\\MailboxesController"},"sync"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":307,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Mail\\Controller\\MailboxesController","sync",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"id":"1","_route":"mail.mailboxes.sync"}]},{"file":"/var/www/html/lib/base.php","line":1040,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/mail/api/mailboxes/1/sync"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/DB/Connection.php","Line":406,"message":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)","tables":["oc_mail_mailboxes"],"reads":["oc_mail_mailboxes"],"exception":{},"CustomMessage":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)"}}
{"reqId":"GrCDgtF8R21gY6JQzeX1","level":0,"time":"2025-07-04T07:47:09+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"POST","url":"/apps/mail/api/mailboxes/1/sync","message":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","exception":{"Exception":"Exception","Message":"dirty table reads: SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)","Code":0,"Trace":[{"file":"/var/www/html/lib/private/DB/ConnectionAdapter.php","line":50,"function":"executeQuery","class":"OC\\DB\\Connection","type":"->","args":["SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)",{"dcValue1":"*** sensitive parameters replaced ***","dcValue2":"7e33429f656f1e6e9d79b29c3f82c57e"},{"dcValue1":2,"dcValue2":2}]},{"file":"/var/www/html/lib/private/DB/QueryBuilder/QueryBuilder.php","line":289,"function":"executeQuery","class":"OC\\DB\\ConnectionAdapter","type":"->","args":["SELECT * FROM `*PREFIX*mail_mailboxes` WHERE (`account_id` = :dcValue1) AND (`name_hash` = :dcValue2)",{"dcValue1":"*** sensitive parameters replaced ***","dcValue2":"7e33429f656f1e6e9d79b29c3f82c57e"},{"dcValue1":2,"dcValue2":2}]},{"file":"/var/www/html/lib/public/AppFramework/Db/QBMapper.php","line":269,"function":"executeQuery","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/var/www/html/lib/public/AppFramework/Db/QBMapper.php","line":375,"function":"findOneQuery","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->","args":[{"__class__":"OC\\DB\\QueryBuilder\\QueryBuilder"}]},{"file":"/var/www/html/custom_apps/mail/lib/Db/MailboxMapper.php","line":83,"function":"findEntity","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->","args":[{"__class__":"OC\\DB\\QueryBuilder\\QueryBuilder"}]},{"file":"/var/www/html/custom_apps/mail/lib/Cache/Cache.php","line":64,"function":"find","class":"OCA\\Mail\\Db\\MailboxMapper","type":"->","args":["*** sensitive parameters replaced ***","INBOX"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Cache.php","line":110,"function":"getCachedUids","class":"OCA\\Mail\\Cache\\Cache","type":"->","args":["INBOX","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":1182,"function":"get","class":"Horde_Imap_Client_Cache","type":"->","args":["INBOX"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1066,"function":"_openMailbox","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1701,"function":"openMailbox","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Data/Sync.php","line":199,"function":"status","class":"Horde_Imap_Client_Base","type":"->","args":[["*** sensitive parameters replaced ***"],19456]},{"file":"/var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":3643,"function":"__construct","class":"Horde_Imap_Client_Data_Sync","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***",{"U":"1","V":"1751614368","H":"1"},{"U":"*** sensitive parameters replaced ***","V":1751614368,"H":"*** sensitive parameters replaced ***"},64,"*** sensitive parameters replaced ***"]},{"file":"/var/www/html/custom_apps/mail/lib/IMAP/Sync/Synchronizer.php","line":99,"function":"sync","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced 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***"]]},{"file":"/var/www/html/custom_apps/calendar/lib/Dashboard/CalendarWidget.php","line":120,"function":"getCalendarsForPrincipal","class":"OC\\Calendar\\Manager","type":"->","args":["principals/users/superviseur"]},{"file":"/var/www/html/custom_apps/calendar/lib/Dashboard/CalendarWidget.php","line":181,"function":"getItems","class":"OCA\\Calendar\\Dashboard\\CalendarWidget","type":"->","args":["superviseur",null,7]},{"file":"/var/www/html/apps/dashboard/lib/Controller/DashboardApiController.php","line":119,"function":"getItemsV2","class":"OCA\\Calendar\\Dashboard\\CalendarWidget","type":"->","args":["superviseur",null,7]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":200,"function":"getWidgetItemsV2","class":"OCA\\Dashboard\\Controller\\DashboardApiController","type":"->","args":[[],7,{"calendar":{"__class__":"OCA\\Calendar\\Dashboard\\CalendarWidget"}}]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Dashboard\\Controller\\DashboardApiController"},"getWidgetItemsV2"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Dashboard\\Controller\\DashboardApiController"},"getWidgetItemsV2"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":307,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Dashboard\\Controller\\DashboardApiController","getWidgetItemsV2",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"ocs.dashboard.dashboardapi.getwidgetitemsv2"}]},{"file":"/var/www/html/ocs/v1.php","line":49,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/ocsapp/apps/dashboard/api/v2/widget-items"]},{"file":"/var/www/html/ocs/v2.php","line":7,"args":["/var/www/html/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/html/lib/private/DB/QueryBuilder/ExpressionBuilder/ExpressionBuilder.php","Line":87,"message":"Calling 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{"reqId":"rZKknsGtmM3Yew3AGrkv","level":0,"time":"2025-07-04T07:47:43+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"GET","url":"/core/preview?fileId=52&x=250&y=250","message":"Requesting preview for /superviseur/files/Nextcloud Manual.pdf with width=250, height=250, crop=true, mode=fill, mimeType=null","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
{"reqId":"rZKknsGtmM3Yew3AGrkv","level":0,"time":"2025-07-04T07:47:43+00:00","remoteAddr":"10.0.0.1","user":"superviseur","app":"no app in context","method":"GET","url":"/core/preview?fileId=52&x=250&y=250","message":"Calling preview provider for application/pdf with width=4096, height=4096","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","data":[]}
4

Please add the conten of /var/log/mail.log with the same time range.

5

I’m sorry but your file does not exist in the container logs.

root@messager:/var/www/html# ls /var/log/
alternatives.log  apache2  apt  btmp  dpkg.log  exim4  faillog  fontconfig.log  lastlog  wtmp
root@messager:/var/www/html# find / -name "mail.log" 2>/dev/null

I use official image - > docker.io/nextcloud:latest

6

The mail.log will be found on the postfix server.

7

Here are the postfix logs, it is not in the same time zone, you have to add 2 hours :

Jul 03 12:42:08 messager postfix/submission/smtpd[118]: connect from unknown[10.0.0.252]
Jul 03 12:42:08 messager postfix/submission/smtpd[118]: 705748291F39: client=unknown[10.0.0.252], sasl_method=LOGIN, sasl_username=superviseur@toip-telecom.fr
Jul 03 12:42:08 messager postfix/cleanup[121]: 705748291F39: message-id=<6b32d0dc684bffb27f9ae23e31d190a9@toip-telecom.fr>
Jul 03 12:42:08 messager postfix/qmgr[84]: 705748291F39: from=<superviseur@toip-telecom.fr>, size=16004, nrcpt=1 (queue active)
Jul 03 12:42:08 messager postfix/submission/smtpd[118]: disconnect from unknown[10.0.0.252] ehlo=2 starttls=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=8
Jul 03 12:42:08 messager postfix/lmtp[122]: 705748291F39: to=<cedric.herd-smith@toip-telecom.fr>, relay=10.0.0.249[10.0.0.249]:24, delay=0.07, delays=0.02/0.02/0.02/0.01, dsn=2.0.0, status=sent (250 2.0.0 <cedric.herd-smith@toip-telecom.fr> GRnoHaB6ZmjYAQAAsHYFFA Saved)
Jul 03 12:42:08 messager postfix/qmgr[84]: 705748291F39: removed
Jul 03 13:04:08 messager postfix/submission/smtpd[123]: connect from unknown[10.0.0.252]
Jul 03 13:04:08 messager postfix/submission/smtpd[123]: A27B98291F39: client=unknown[10.0.0.252], sasl_method=LOGIN, sasl_username=superviseur@toip-telecom.fr
Jul 03 13:04:08 messager postfix/cleanup[127]: A27B98291F39: message-id=<08b7480104977358813031dff6df70f8@toip-telecom.fr>
Jul 03 13:04:08 messager postfix/qmgr[84]: A27B98291F39: from=<superviseur@toip-telecom.fr>, size=16004, nrcpt=1 (queue active)
Jul 03 13:04:08 messager postfix/submission/smtpd[123]: disconnect from unknown[10.0.0.252] ehlo=2 starttls=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=8
Jul 03 13:04:08 messager postfix/lmtp[128]: A27B98291F39: to=<cedric.herd-smith@toip-telecom.fr>, relay=10.0.0.249[10.0.0.249]:24, delay=0.07, delays=0.02/0.02/0.02/0.01, dsn=2.0.0, status=sent (250 2.0.0 <cedric.herd-smith@toip-telecom.fr> nvA1Ksh/ZmgbAgAAsHYFFA Saved)
Jul 03 13:04:08 messager postfix/qmgr[84]: A27B98291F39: removed
Jul 03 13:18:31 messager postfix/submission/smtpd[129]: connect from unknown[10.0.0.252]
Jul 03 13:18:31 messager postfix/submission/smtpd[129]: CEBDE8291F39: client=unknown[10.0.0.252], sasl_method=LOGIN, sasl_username=superviseur@toip-telecom.fr
Jul 03 13:18:31 messager postfix/cleanup[133]: CEBDE8291F39: message-id=<97d332c7ffdc7872139f8c5811e9ceeb@toip-telecom.fr>
Jul 03 13:18:31 messager postfix/qmgr[84]: CEBDE8291F39: from=<superviseur@toip-telecom.fr>, size=16004, nrcpt=1 (queue active)
Jul 03 13:18:31 messager postfix/submission/smtpd[129]: disconnect from unknown[10.0.0.252] ehlo=2 starttls=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=8
Jul 03 13:18:31 messager postfix/lmtp[134]: CEBDE8291F39: to=<cedric.herd-smith@toip-telecom.fr>, relay=10.0.0.249[10.0.0.249]:24, delay=0.07, delays=0.03/0.01/0.01/0.01, dsn=2.0.0, status=sent (250 2.0.0 <cedric.herd-smith@toip-telecom.fr> wXkNNSeDZmhcAgAAsHYFFA Saved)
Jul 03 13:18:31 messager postfix/qmgr[84]: CEBDE8291F39: removed
Jul 04 07:32:48 messager postfix/submission/smtpd[146]: connect from unknown[10.0.0.252]
Jul 04 07:32:48 messager postfix/submission/smtpd[146]: disconnect from unknown[10.0.0.252] ehlo=2 starttls=1 auth=1 quit=1 commands=5
Jul 04 10:02:48 messager postfix/submission/smtpd[170]: connect from unknown[10.0.0.252]
Jul 04 10:02:48 messager postfix/submission/smtpd[170]: disconnect from unknown[10.0.0.252] ehlo=2 starttls=1 auth=1 quit=1 commands=5

I only see SMTP connection attempts on new accounts.

8

Hi,

Could elaborate a bit what exactly is not working? You shared a screenshot of the account settings, but that doesn’t tell much.

I assume it was possible to add that account and you also see incoming messages? With the debugging option enabled, you will find logs in the datadirectory. The filenames start with “mail-”, followed by the userid, the account id and the protcol (imap, smtp, etc).

Do you spot something unusual within the logfiles of the smtp service?

9

We are new to nextcloud and are doing a POC to see if it can be implemented in our company.

We are stuck with the Mail app because it is not sending emails.

For the test we put the same mail account on system and a user account. Email sent and received by the test send mail system.

image
image1432Ă—567 95.2 KB

But when we send the email through the Mail app, we receive an error message in a pop-up.

image
image2301Ă—273 28 KB

In the Nextcloud logs there are no bug logs, or any that give us a clue. On our postfix we receive no requests, log verifier and tcpdump no packets.

10

I found this error in API :

image
image1072Ă—840 155 KB

I think this is where the problem lies. Can you help me or point me in the right direction?

11

Hello,

After verification, you must enter a user certificate here:

image
image917Ă—675 44 KB

Emails go out directly.

12

Hi,

good to see that you resolved it.

For the internal server errors you should find something either in the mail- logs or nextcloud.log.