# Mail, LDAP/AD provisioned account and disabled ones **URL:** \ **Category:** ℹ️ Support\ **Tags:** mail-app\ **Created:** [April 19, 2021, 9:18pm UTC](https://help.nextcloud.com/t/mail-ldap-ad-provisioned-account-and-disabled-ones/114234 "2021-04-19T21:18:44Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![marcogaio](https://help.nextcloud.com/letter_avatar/marcogaio/32/5_5575768a8748004e209b776fc1b2916d.png) [@marcogaio](https://help.nextcloud.com/u/marcogaio)\ **Post date:** [April 19, 2021, 9:18pm UTC](https://help.nextcloud.com/t/mail-ldap-ad-provisioned-account-and-disabled-ones/114234/1 "2021-04-19T21:18:44Z")
I manage some domains, using LDAP or AD as backend; the domain is also an email domain, and so i’ve enabled ‘provisioning’ of email account using common data (from _groupware_ config page). But in this way i get constantly errors in logs: ```auto Apr 12 00:15:13 nextcloud Nextcloud[16710]: {"reqId":"fzngdMxTdh8kKSAquFsb","level":3,"time":"2021-04-11T22:15:13+00:00","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"{\"Exception\":\"OCA\\\\Mail\\\\Exception\\\\ServiceException\",\"Message\":\"IMAP error: Mail server denied authentication.\",\"Code\":102,\"Trace\":[{\"file\":\"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php\",\"line\":91,\"function\":\"sync\",\"class\":\"OCA\\\\Mail\\\\IMAP\\\\MailboxSync\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OCA\\\\Mail\\\\Account\"},{\" __class__ \":\"OC\\\\AppFramework\\\\ScopedPsrLogger\"},true]},{\"file\":\"/var/www/nextcloud/lib/public/BackgroundJob/Job.php\",\"line\":80,\"function\":\"run\",\"class\":\"OCA\\\\Mail\\\\BackgroundJob\\\\SyncJob\",\"type\":\"->\",\"args\":[{\"accountId\":4}]},{\"file\":\"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":61,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\Job\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OC\\\\BackgroundJob\\\\JobList\"},{\" __class__ \":\"OC\\\\Log\"}]},{\"file\":\"/var/www/nextcloud/cron.php\",\"line\":128,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OC\\\\BackgroundJob\\\\JobList\"},{\" __class__ \":\"OC\\\\Log\"}]}],\"File\":\"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php\",\"Line\":106,\"Previous\":{\"Exception\":\"Horde_Imap_Client_Exception\",\"Message\":\"Mail server denied authentication.\",\"Code\":102,\"Trace\":[{\"file\":\"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php\",\"line\":838,\"function\":\"_login\",\"class\":\"Horde_Imap_Client_Socket\",\"type\":\"->\",\"args\":[\" ***sensitive parameters replaced*** \"]},{\"file\":\"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php\",\"line\":1389,\"function\":\"login\",\"class\":\"Horde_Imap_Client_Base\",\"type\":\"->\",\"args\":[\" ***sensitive parameters replaced*** \"]},{\"file\":\"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php\",\"line\":60,\"function\":\"listMailboxes\",\"class\":\"Horde_Imap_Client_Base\",\"type\":\"->\",\"args\":[\"*\",5,{\"delimiter\":true,\"attributes\":true,\"special_use\":true}]},{\"file\":\"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php\",\"line\":103,\"function\":\"getFolders\",\"class\":\"OCA\\\\Mail\\\\IMAP\\\\FolderMapper\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OCA\\\\Mail\\\\Account\"},{\"cacheFields\":[\"HICenv\",\"HICflags\",\"HIChdrs\",\"HICdate\",\"HICsize\",\"And 1 more entries, set log level to debug to see all entries\"],\"changed\":true,\"statuscache\":true,\" __class__ \":\"Horde_Imap_Client_Socket\"}]},{\"file\":\"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php\",\"line\":91,\"function\":\"sync\",\"class\":\"OCA\\\\Mail\\\\IMAP\\\\MailboxSync\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OCA\\\\Mail\\\\Account\"},{\" __class__ \":\"OC\\\\AppFramework\\\\ScopedPsrLogger\"},true]},{\"file\":\"/var/www/nextcloud/lib/public/BackgroundJob/Job.php\",\"line\":80,\"function\":\"run\",\"class\":\"OCA\\\\Mail\\\\BackgroundJob\\\\SyncJob\",\"type\":\"->\",\"args\":[{\"accountId\":4}]},{\"file\":\"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":61,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\Job\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OC\\\\BackgroundJob\\\\JobList\"},{\" __class__ \":\"OC\\\\Log\"}]},{\"file\":\"/var/www/nextcloud/cron.php\",\"line\":128,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[{\" __class__ \":\"OC\\\\BackgroundJob\\\\JobList\"},{\" __class__ \":\"OC\\\\Log\"}]}],\"File\":\"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php\",\"Line\":572},\"CustomMessage\":\"Cron mail sync failed: IMAP error: Mail server denied authentication.\"}","userAgent":"--","version":"21.0.0.18"} ``` simply because some account are disabled. Note that is common policy in domain **NOT** to delete account, but disable them. Clearly there are query that can filter disabled users, but for the same reason i think it is not a good policy to have users ‘desappear’ from NC if get disabled. The best way to handle this, for me, is to: 1. add to LDAP connector the ability to import in NC the _status_ of the account (enabled/disabled, but also locked could be) 2. skip cron job for disabled users I hope i was clear. Thanks. PS: if needed, i can provide some LDAP query examples, for AD and for plain LDAP or LDAP/Samba3. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 13, 2024, 9:21am UTC](https://help.nextcloud.com/t/mail-ldap-ad-provisioned-account-and-disabled-ones/114234/2 "2024-12-13T09:21:02Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 13, 2024, 9:21am UTC](https://help.nextcloud.com/t/mail-ldap-ad-provisioned-account-and-disabled-ones/114234/3 "2024-12-13T09:21:04Z")