Nextcloud version (eg, 20.0.5): 24.0.4
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.52
PHP version (eg, 7.4): 8.1.2
The issue you are facing:
I have an email domain, let’s say it’s @myemail.com (not my real domain name).
I have configured an account of this email (admin@myemail.com) for sending emails for resetting password (as described here: Email — Nextcloud latest Administration Manual latest documentation). All seems fine, mails are sent.
I have installed the app email and configured the account admin@myemail.com. I can read all emails so IMAP is working. However I am unable to send an email. Each time I try, I have a notification saying that the message is sent followed by a notification error “Message could not be sent”.
If I try with other accounts of the same domain, I have the same behavior.
If I try with another domain, it works.
So it seems there is something specific to @myemail.com. However, the reset passwords emails that use the same domain are working well.
I tried to activate some logs by following the procedure given in the chapter “logging” of this url: mail/admin.md at main · nextcloud/mail · GitHub. I have lot of logs about imap but nothing about smtp. I don’t event have a file data/horde_smtp.log.
I have also followed the procedures " Database insert problems on MySQL" and " Timeout and other connectivity issues" because I have no idea. The first one is ok. For the openssl test, here are the results:
Collecting connection statistics for 30 seconds
[lot of * skipped]
2100 connections in 11.31s; 185.68 connections/user sec, bytes read 0
2100 connections in 31 real seconds, 0 bytes read per connection
Now timing with session id reuse.
starting
[lot of * and r skipped]ERROR
I have also tried to " Use php-mail for sending mail" but nothing has changed.
What can I do now to continue my investigation ?
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Open the app mail
- Configure any account of the domain @myemail.com
- Send an email
The output of your Nextcloud log in Admin > Logging:
Nothing about SMTP. Lot of errors about IMAP but timestamps are not correlated with my tests.
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$CONFIG = array (
'passwordsalt' => 'REMOVED',
'secret' => 'REMOVED',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'domain removed',
2 => 'ip removed',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.4.1',
'overwrite.cli.url' => 'https://domain removed',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'removed',
'dbpassword' => 'removed',
'installed' => true,
'instanceid' => 'removed',
'htaccess.RewriteBase' => '/',
'debug' => false,
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'removed',
'mail_domain' => 'removed',
'mail_smtpauth' => 1,
'mail_smtphost' => 'removed',
'mail_smtpport' => '465',
'mail_smtpname' => 'removed',
'mail_smtppassword' => 'removed',
'maintenance' => false,
'app.mail.transport' => 'php-mail'
);
The output of your Apache/nginx/system log in /var/log/____
:
I don’t see any related message. As there are many lines and I’m not sure how to find all personal/sensitive information I prefer not share it for now.
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
I don’t see any related message. As there are many lines and I’m not sure how to find all personal/sensitive information I prefer not share it for now.