MacOS Nextcloud Client - File is in ignore list

đŸ“± Desktop & mobile clients đŸ’» Desktop
1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 24.0.8
Operating system and version (eg, Ubuntu 20.04): ..
Apache or nginx version (eg, Apache 2.4.25): ...
PHP version (eg, 7.4): ..

The issue you are facing:
I’ve uploaded a PDF file. With the next sync it’s marked as ignored. The client log show:
retrieved resulted in “Die Datei ist in der Ignorierliste aufgefĂŒhrt.”

But I never added there. The file is placed into a shared folder owned by someone else. A sync within owned folder works. It’s not happen to md files or txt files.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. place a PDF in a shared folder
  2. sync via Nextcloud client

The output of your Nextcloud log in Admin > Logging:

[ OCC::SocketListener::sendMessage ]:	Sending SocketAPI message --> "STATUS:IGNORE:
retrieved resulted in  ...

prior this I found this in logs:

info nextcloud.gui.activity ... First checking for duplicates then add file to the notification list of ignored files ...
2

Can you check in the settings, in the general tab, there is a button to edit the ignored files, if that file is added? You are sure it is the pdf file and not just a temporary file like my_document.pdf.bak~?

3

The pdf is not in the (viewable?) ignored files. Is there a hidden list of ignored files?
An interesting note is: if the file is in a “private” folder, it was synchronized successfully. It’s ignored only in a shared folder.