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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.4
- Operating system and version (e.g., Ubuntu 24.04):
macOS 15.7.2
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
NA
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
Unsure, issue has been sporadic. Does not occur with every update or on every device.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
VPS script
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes, ModSecurity
Summary of the issue you are facing:
A user of ours keeps having a sporadic issue where after running a sync client update through the client’s update prompt, the updated sync client no longer has all of their previously selected folders selected for syncing.
When looking at the screenshots provided by the user, the only thing I could notice is that the majority of these folders no longer selected were part of other folders that totaled a cumulative size bigger than the threshold defined in the client settings to not automatically sync. Most of the specific folders, previously selected for syncing, were under the size limit for syncing, though.
While we discussed disabling or raising the threshold of that sync folder size limit, it was raised that disabling it or raising the limit would affect other folders where that feature is necessary and working correctly.
I got the user to send a debug archive, but I’m unsure of what messages in the log I should be looking for to identify the issue. If anyone can help me determine which or what type of log entries may indicate folders being removed from sync selection, that would be really helpful!
I’ve only been able to find one documented instance of this, where an issue was created, but it has marked as resolved with a client update (3.0.3 I believe) without any insight as to what created or fixed the issue. I can’t find any forum posts that indicate any similar issue, either.
Steps to replicate it (hint: details matter!):
-
User prompted to update client through client updater
-
User updates client through client updater
-
After update, sync configuration has deselected most folders.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
LAST CLIENT LOG, OBTAINED AFTER THE UPDATE: https://justpaste.it/jiht2
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
N/A
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
N/A
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"art1.odn.agency"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"tempdirectory": "\/home\/hpfrtjlb\/tmp\/file_uploads",
"skeletondirectory": "",
"dbtype": "mysql",
"version": "31.0.4.1",
"overwrite.cli.url": "https:\/\/art1.odn.agency",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"dbdriveroptions": {
"1002": "SET wait_timeout = 28800"
},
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "sendmail",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "tls",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"app.mail.smtp.timeout": 10,
"enable_certificate_management": true,
"default_language": "en",
"default_locale": "en_US",
"default_phone_region": "EN",
"chunkSize": "5120MB",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"filelocking.debug": true,
"enable_previews": true,
"preview_max_memory": 1024,
"preview_max_filesize_image": 200,
"enabledPreviewProviders": {
"0": "OC\\Preview\\PNG",
"1": "OC\\Preview\\JPEG",
"2": "OC\\Preview\\GIF",
"3": "OC\\Preview\\HEIC",
"4": "OC\\Preview\\PDF",
"5": "OC\\Preview\\BMP",
"6": "OC\\Preview\\XBitmap",
"7": "OC\\Preview\\MP4",
"8": "OC\\Preview\\TXT",
"9": "OC\\Preview\\MarkDown",
"10": "OC\\Preview\\OpenDocument",
"11": "OC\\Preview\\Krita",
"12": "OC\\Preview\\Illustrator",
"13": "OC\\Preview\\Photoshop",
"15": "OC\\Preview\\TIFF",
"16": "OC\\Preview\\SVG",
"17": "OC\\Preview\\Postscript",
"18": "OC\\Preview\\Image",
"19": "OC\\Preview\\HEIF",
"20": "OC\\Preview\\octet-stream"
},
"theme": "",
"loglevel": 0,
"log.condition": {
"apps": [
"admin_audit"
]
},
"logdateformat": "F d, Y H:i:s",
"log_type": "file",
"log_rotate_size": 104857600,
"updater.release.channel": "stable",
"app_install_overwrite": [
"group_everyone",
"flow_notifications",
"user_saml",
"ldap_write_support",
"extract",
"geoblocker",
"ransomware_protection",
"files_rightclick"
],
"trashbin_retention_obligation": "60, auto",
"maintenance": false,
"maintenance_window_start": 15,
"activity_expire_days": 30,
"logtimezone": "America\/New_York"
},
"apps": {
"activity": {
"enable_email": "no",
"enabled": "yes",
"installed_version": "4.0.0",
"notify_email_approval": "0",
"notify_email_backup": "0",
"notify_email_calendar": "0",
"notify_email_calendar_event": "0",
"notify_email_calendar_todo": "0",
"notify_email_comments": "0",
"notify_email_contacts": "0",
"notify_email_favorite": "0",
"notify_email_file_changed": "0",
"notify_email_file_downloaded": "0",
"notify_email_file_favorite_changed": "0",
"notify_email_group_settings": "1",
"notify_email_public_links": "0",
"notify_email_public_links_upload": "0",
"notify_email_remote_share": "0",
"notify_email_shared": "0",
"notify_email_systemtags": "0",
"notify_notification_announcementcenter": "0",
"notify_notification_approval": "1",
"notify_notification_backup": "0",
"notify_notification_calendar": "0",
"notify_notification_calendar_event": "0",
"notify_notification_calendar_todo": "0",
"notify_notification_comments": "1",
"notify_notification_contacts": "0",
"notify_notification_favorite": "0",
"notify_notification_file_changed": "0",
"notify_notification_file_downloaded": "0",
"notify_notification_file_favorite_changed": "0",
"notify_notification_group_settings": "1",
"notify_notification_personal_settings": "0",
"notify_notification_public_links": "0",
"notify_notification_public_links_upload": "0",
"notify_notification_remote_share": "1",
"notify_notification_security": "1",
"notify_notification_shared": "0",
"notify_notification_systemtags": "0",
"notify_setting_batchtime": "604800",
"notify_setting_self": "0",
"notify_setting_selfemail": "0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "logging"
},
"announcementcenter": {
"allow_comments": "no",
"enabled": "yes",
"installed_version": "7.1.2",
"types": "logging"
},
"app_api": {
"enabled": "yes",
"installed_version": "5.0.2",
"types": ""
},
"approval": {
"docusign_client_secret": "",
"enabled": "yes",
"installed_version": "2.2.0",
"types": "filesystem,dav"
},
"backgroundjob": {
"lastjob": "3406903"
},
"backup": {
"allow_weekday": "1",
"cron_enabled": "1",
"cron_lock": "0",
"delay_full_rp": "24",
"delay_partial_rp": "3",
"enabled": "no",
"external_appdata": "{\"storageId\":37,\"storage\":\"webdav::nextconnector@p.outdoornation.net:40001\\\/\\\/\",\"root\":\"backups\"}",
"installed_version": "1.4.0",
"pack_backup": "1",
"pack_compress": "1",
"pack_encrypt": "0",
"store_items": "3",
"time_slots": "23-5",
"types": ""
},
"bruteForce": {
"whitelist_1": "71.33.130.212\/0",
"whitelist_2": "71.33.130.212\/32",
"whitelist_3": "161.97.219.130\/32"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"camerarawpreviews": {
"enabled": "yes",
"installed_version": "0.8.7",
"types": "filesystem"
},
"circles": {
"enabled": "no",
"installed_version": "23.0.1",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"maximum\":3,\"4\":1645495223,\"3\":1645550424,\"2\":1645553722,\"1\":1645554019,\"5\":1645239621}",
"migration_22": "1",
"migration_22_1": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.14.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "logging"
},
"contactsinteraction": {
"enabled": "yes",
"installed_version": "1.12.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "1",
"files_metadata_installed": "1",
"installed.bundles": "[\"CoreBundle\"]",
"installedat": "1622578340.3156",
"lastcron": 1767646214,
"lastupdateResult": "{\"version\":\"31.0.12.3\",\"versionstring\":\"Nextcloud 31.0.12\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-31.0.12.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/31\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=31.0.12\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
"lastupdatedat": 1767645800,
"metadataGenerationDone": "true",
"moveavatarsdone": "yes",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"shareapi_restrict_user_enumeration_to_group": "yes",
"theming.variables": "73bd75a235b822929d78268947f35ee7",
"updater.secret.created": 1747196009,
"vendor": "nextcloud",
"files_metadata": {
"files-live-photo": {
"value": null,
"type": "string",
"etag": "",
"indexed": false,
"editPermission": 1
},
"blurhash": {
"value": null,
"type": "string",
"etag": "ab1e77e99b37bdbee53741f7594a11fa",
"indexed": false,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "[\"Art\",\"Production\",\"POP\"]",
"installed_version": "7.11.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"generateBirthdayCalendar": "no",
"installed_version": "1.33.0",
"needs_system_address_book_sync": "no",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"sendEventReminders": "no",
"sendInvitations": "no",
"types": "filesystem"
},
"drawio": {
"enabled": "no",
"installed_version": "1.0.0",
"types": "filesystem"
},
"duplicatefinder": {
"enabled": "no",
"installed_version": "0.0.13",
"types": ""
},
"epubreader": {
"enabled": "no",
"installed_version": "1.4.6",
"types": ""
},
"extract": {
"enabled": "yes",
"installed_version": "1.3.6",
"types": ""
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"files": {
"default_quota": "none",
"enabled": "yes",
"installed_version": "2.3.1",
"mimetype_version": "31.0.4.1",
"types": "filesystem"
},
"files_accesscontrol": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": "filesystem"
},
"files_archive": {
"enabled": "no",
"installed_version": "1.2.6",
"types": "filesystem,dav"
},
"files_automatedtagging": {
"enabled": "no",
"installed_version": "2.0.0",
"types": "filesystem"
},
"files_downloadactivity": {
"enabled": "no",
"installed_version": "1.18.1",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"files_external": {
"allow_user_mounting": "yes",
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem",
"user_mounting_backends": "sftp,\\OC\\Files\\Storage\\SFTP_Key"
},
"files_pdfviewer": {
"enabled": "no",
"installed_version": "2.5.0",
"types": ""
},
"files_reminders": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"files_retention": {
"enabled": "no",
"installed_version": "2.0.1",
"types": ""
},
"files_rightclick": {
"enabled": "no",
"installed_version": "0.15.1",
"types": ""
},
"files_scripts": {
"enabled": "no",
"first_run": "false",
"installed_version": "4.1.0",
"php_interpreter": "true",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"incoming_server2server_group_share_enabled": "yes",
"installed_version": "1.23.1",
"outgoing_server2server_group_share_enabled": "yes",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.24.0",
"types": "filesystem,dav"
},
"files_zip": {
"enabled": "yes",
"installed_version": "2.1.0",
"types": ""
},
"firstrunwizard": {
"enabled": "no",
"installed_version": "2.10.0",
"types": "logging"
},
"flow_notifications": {
"enabled": "yes",
"installed_version": "2.0.1",
"types": ""
},
"geoblocker": {
"blockIpAddress": "1",
"blockIpAddressBefore": "1",
"choosenCountries": "AA, AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK,FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL,PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, YE, YT, ZA, ZM, ZW, ",
"choosenWhiteBlackList": "0",
"chosenService": "2",
"delayIpAddress": "1",
"enabled": "yes",
"installed_version": "0.5.16",
"logWithCountryCode": "1",
"logWithIpAddress": "1",
"logWithUserName": "1",
"rir_data_db_date": "2022-05-09",
"rir_data_db_version": "0",
"rir_data_service_status": "3",
"types": ""
},
"group_everyone": {
"enabled": "yes",
"installed_version": "0.1.17",
"types": "authentication"
},
"groupfolders": {
"enabled": "no",
"installed_version": "19.0.4",
"types": "filesystem,dav"
},
"guests": {
"allow_external_storage": "false",
"enabled": "yes",
"hide_users": "true",
"installed_version": "4.2.0",
"types": "authentication",
"usewhitelist": "true",
"whitelist": "files_trashbin,files_versions,files_sharing,files_texteditor,text,activity,firstrunwizard,photos,notifications,dashboard,user_status,weather_status"
},
"impersonate": {
"enabled": "no",
"installed_version": "2.0.0",
"types": "prevent_group_restriction"
},
"integration_dropbox": {
"enabled": "no",
"installed_version": "1.0.1",
"types": ""
},
"ldap_write_support": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": ""
},
"login_notes": {
"enabled": "no",
"installed_version": "1.6.1",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "4.0.0",
"levels": "01111",
"live": "",
"shownLevels": "[2,3,4]",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.19.0",
"types": "authentication"
},
"metadata": {
"enabled": "no",
"installed_version": "0.22.0",
"types": ""
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "3.0.0",
"notification_groups": "[\"Art\",\"POP\",\"Production\",\"Install Photos\"]",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notifications": {
"enabled": "yes",
"installed_version": "4.0.0",
"setting_batchtime": "0",
"sound_notification": "yes",
"sound_talk": "no",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.19.1",
"types": "authentication"
},
"officeonline": {
"enabled": "no",
"installed_version": "1.0.3",
"types": "filesystem,dav,prevent_group_restriction"
},
"password_policy": {
"enabled": "no",
"enforceHaveIBeenPwned": "1",
"installed_version": "1.16.0",
"types": "authentication"
},
"photos": {
"enabled": "no",
"installed_version": "1.5.0",
"types": ""
},
"previewgenerator": {
"enabled": "yes",
"installed_version": "5.8.0",
"pid": "2",
"types": "filesystem"
},
"privacy": {
"enabled": "yes",
"installed_version": "3.0.0",
"readableLocation": "us",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "prevent_group_restriction"
},
"quota_warning": {
"alert_email": "yes",
"enabled": "yes",
"info_email": "yes",
"installed_version": "1.21.0",
"types": "filesystem",
"warning_email": "yes"
},
"ransomware_protection": {
"enabled": "no",
"installed_version": "1.14.0",
"types": "logging"
},
"recommendations": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"registration": {
"enabled": "no",
"installed_version": "1.2.1",
"types": "prevent_group_restriction"
},
"related_resources": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": ""
},
"richdocuments": {
"disable_certificate_verification": "yes",
"enabled": "no",
"installed_version": "6.3.0",
"types": "prevent_group_restriction",
"wopi_url": "https:\/\/art1.odn.agency\/apps\/richdocumentscode\/proxy.php?req="
},
"richdocumentscode": {
"enabled": "no",
"installed_version": "22.5.702",
"types": ""
},
"serverinfo": {
"cached_count_appdata_files": 2082455,
"cached_count_filecache": 3185958,
"cached_count_storages": 118,
"enabled": "yes",
"installed_version": "3.0.0",
"size_appdata_storage": 128852292463,
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.14.0",
"profile_enabled_by_default": "0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "filesystem"
},
"sharepermissions": {
"enabled": "no",
"installed_version": "1.0.1",
"types": "filesystem"
},
"socialsharing_email": {
"enabled": "no",
"installed_version": "3.3.0",
"types": ""
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "3.0.0",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "3.0.0",
"last_report": 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"last_sent": "1767367516",
"types": ""
},
"suspicious_login": {
"enabled": "yes",
"installed_version": "9.0.1",
"types": "authentication"
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.21.1",
"types": "logging"
},
"text": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": "dav"
},
"theming": {
"backgroundMime": "image\/svg+xml",
"background_color": "#00aeef",
"cachebuster": "29",
"enabled": "yes",
"faviconMime": "image\/svg+xml",
"installed_version": "2.6.1",
"logoDimensions": "936x936",
"logoMime": "image\/svg+xml",
"logoheaderMime": "image\/svg+xml",
"name": "ODN",
"primary_color": "#00aeef",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"theming_customcss": {
"cachebuster": "1674679085189",
"customcss": "#body-login a, #body-login label, #body-login footer p, #body-login #alternative-logins legend, #body-login .lost-password-container #lost-password, #body-login > div.wrapper > div > main> div > div > form > fieldset > p.warning.wrongPasswordMsg {\n color: #fff !important;\n text-shadow: none;\n}\n\n@media (max-width: 1000px) {\n\naside#app-sidebar-vue {\ndisplay: flex;\n}\n}",
"enabled": "yes",
"installed_version": "1.18.0",
"types": ""
},
"timetracker": {
"enabled": "no",
"installed_version": "0.0.85",
"types": ""
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": ""
},
"updatenotification": {
"announcementcenter": "7.2.2",
"approval": "2.6.0",
"bruteforcesettings": "2.4.0",
"camerarawpreviews": "0.8.8",
"core": "31.0.12.3",
"duplicatefinder": "0.0.11",
"enabled": "yes",
"extract": "1.3.6",
"files_accesscontrol": "2.0.3",
"files_automatedtagging": "1.14.2",
"files_downloadactivity": "1.12.0",
"files_retention": "1.17.2",
"files_scripts": "4.1.0",
"files_zip": "2.2.0",
"flow_notifications": "1.3.0",
"geoblocker": "0.5.19",
"group_everyone": "0.1.18",
"groupfolders": "16.0.13",
"guests": "4.6.0",
"impersonate": "1.13.1",
"installed_version": "1.21.0",
"ldap_write_support": "1.8.0",
"login_notes": "1.6.1",
"metadata": "0.19.0",
"previewgenerator": "5.11.0",
"quota_warning": "1.22.0",
"ransomware_protection": "1.14.0",
"related_resources": "1.1.0",
"socialsharing_email": "2.5.0",
"theming_customcss": "1.19.0",
"timetracker": "0.0.79",
"types": "",
"update_check_errors": 0,
"user_saml": "7.1.1"
},
"user_ldap": {
"background_sync_interval": "1800",
"enabled": "no",
"installed_version": "1.21.0",
"s01_lastChange": "1622645597",
"s01has_memberof_filter_support": "0",
"s01home_folder_naming_rule": "",
"s01last_jpegPhoto_lookup": "0",
"s01ldap_agent_password": "***REMOVED SENSITIVE VALUE***",
"s01ldap_attributes_for_group_search": "",
"s01ldap_attributes_for_user_search": "",
"s01ldap_backup_host": "",
"s01ldap_backup_port": "",
"s01ldap_base": "",
"s01ldap_base_groups": "",
"s01ldap_base_users": "",
"s01ldap_cache_ttl": "600",
"s01ldap_configuration_active": "0",
"s01ldap_default_ppolicy_dn": "",
"s01ldap_display_name": "displayName",
"s01ldap_dn": "",
"s01ldap_dynamic_group_member_url": "",
"s01ldap_email_attr": "",
"s01ldap_experienced_admin": "0",
"s01ldap_expert_username_attr": "",
"s01ldap_expert_uuid_group_attr": "",
"s01ldap_expert_uuid_user_attr": "",
"s01ldap_ext_storage_home_attribute": "",
"s01ldap_gid_number": "gidNumber",
"s01ldap_group_display_name": "cn",
"s01ldap_group_filter": "",
"s01ldap_group_filter_mode": "0",
"s01ldap_group_member_assoc_attribute": "",
"s01ldap_groupfilter_groups": "",
"s01ldap_groupfilter_objectclass": "",
"s01ldap_host": "",
"s01ldap_login_filter": "",
"s01ldap_login_filter_mode": "0",
"s01ldap_loginfilter_attributes": "",
"s01ldap_loginfilter_email": "0",
"s01ldap_loginfilter_username": "1",
"s01ldap_matching_rule_in_chain_state": "unknown",
"s01ldap_nested_groups": "0",
"s01ldap_override_main_server": "",
"s01ldap_paging_size": "500",
"s01ldap_port": "",
"s01ldap_quota_attr": "",
"s01ldap_quota_def": "",
"s01ldap_tls": "0",
"s01ldap_turn_off_cert_check": "0",
"s01ldap_turn_on_pwd_change": "0",
"s01ldap_user_avatar_rule": "default",
"s01ldap_user_display_name_2": "",
"s01ldap_user_filter_mode": "0",
"s01ldap_userfilter_groups": "",
"s01ldap_userfilter_objectclass": "",
"s01ldap_userlist_filter": "",
"s01use_memberof_to_detect_membership": "1",
"types": "authentication"
},
"user_saml": {
"directLoginName": "Guest Login",
"enabled": "yes",
"general-allow_multiple_user_back_ends": "1",
"installed_version": "6.6.0",
"localGroupsCheckForMigration": "{\"dropAfter\":1734894832,\"groups\":{\"0\":\"Account Managers\",\"1\":\"Art\",\"2\":\"BP Graphics\",\"3\":\"Circle\",\"4\":\"Contracting\",\"5\":\"DOT\",\"6\":\"Install Photos\",\"7\":\"Media Bridge\",\"8\":\"POP\",\"9\":\"POP Upload\",\"10\":\"Panera\",\"11\":\"Production\",\"12\":\"TA-Petro\",\"13\":\"Vendor Specs\",\"14\":\"Vincent Printing\",\"16\":\"test\"}}",
"type": "saml",
"types": "authentication"
},
"user_status": {
"enabled": "no",
"installed_version": "1.1.1",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"weather_status": {
"enabled": "no",
"installed_version": "1.1.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "filesystem"
},
"workflow_script": {
"enabled": "no",
"installed_version": "2.0.0",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.13.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).
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If there’s any additional information I can provide, or should be looking at to help determine the root cause of this issue, any guidance would be very much appreciated!