Nextcloud version (eg, 20.0.5): 24.0.11, used as App in univention
Operating system and version (eg, Ubuntu 20.04): docker, ubuntu 20.04.6 LTS
Apache or nginx version (eg, Apache 2.4.25): 2.4.41
PHP version (eg, 7.4): 7.4.3
The issue you are facing:
User Logon fails. It is reported “Invalid username or password”.
Looking at the log:watch it is stated
Warning user_ldap LDAP Login: Could not get user object for DN 2023-06-09T10:16:34+00:00
uid=hemp… Maybe the LDAP entry has no set display name attribute?
Credentials are good as logon on other apps possible
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- more often seen after creating new user, but also for some existing users
- Login to nextcloud with valid credentials
- Logon failed with error message above
The output of your Nextcloud log in Admin > Logging:
{"reqId":"Np5gz4PQT8mRIMaqdHpd","level":2,"time":"2023-06-09T10:16:34+00:00","remoteAddr":"xx.xx.xx.xx","user":"--","app":"user_ldap","method":"POST","url":"/nextcloud/login","message":"LDAP Login: Could not get user object for DN uid=hemp.... Maybe the LDAP entry has no set display name attribute?","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.11.1","data":{"app":"user_ldap"},"id":"6482fcea506ba"}
**Formatted:**
|Level|App|Message||Time|
| --- | --- | --- | --- | --- |
|Warning|no app in context|Login failed: hemp (Remote IP: xx.xx.xx.xx)||
2023-06-09T12:16:34+0200
Warning user_ldap LDAP Login: Could not get user object for DN uid=hemp... Maybe the LDAP entry has no set display name attribute?
2023-06-09T12:16:34+0200
Warning user_ldap LDAP Login: Could not get user object for DN uid=hemp... Maybe the LDAP entry has no set display name attribute?
2023-06-09T12:16:34+0200
The output of your Apache/nginx/system log in /var/log/____:
apache2/error.log
AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using xy.xy.xy.xy. Set the 'ServerName' directive globally to suppress this message
[Fri Jun 09 11:10:02.927403 2023] [mpm_prefork:notice] [pid 62] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
no entries in access.log for this action
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{“reqId”:“Np5gz4PQT8mRIMaqdHpd”,“level”:2,“time”:“2023-06-09T10:16:34+00:00”,“remoteAddr”:“”,“user”:“–”,“app”:“user_ldap”,“method”:“POST”,“url”:“/nextcloud/login”,“message”:“LDAP Login: Could not get user object for DN uid=hemp… Maybe the LDAP entry has no set display name attribute?”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0”,“version”:“24.0.11.1”,“data”:{“app”:“user_ldap”}}
{“reqId”:“Np5gz4PQT8mRIMaqdxxd”,“level”:2,“time”:“2023-06-09T10:16:34+00:00”,“remoteAddr”:“”,“user”:“–”,“app”:“user_ldap”,“method”:“POST”,“url”:“/nextcloud/login”,“message”:“LDAP Login: Could not get user object for DN uid=hemp… Maybe the LDAP entry has no set display name attribute?”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0”,“version”:“24.0.11.1”,“data”:{“app”:“user_ldap”}}
{“reqId”:“Np5gz4PQT8mRIMaqdxxd”,“level”:2,“time”:“2023-06-09T10:16:34+00:00”,“remoteAddr”:“”,“user”:“–”,“app”:“no app in context”, “method”:“POST”,“url”:“/nextcloud/login”,“message”:“Login failed: hempelk (Remote IP: )”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0”,“version”:“24.0.11.1”,“data”:}
Checked already
https://help.nextcloud.com/t/ldap-login-could-not-get-user-object-for-dn-proper-dn-here-maybe-the-ldap-entry-has-no-set-display-name-attribute/104479
but did not help.