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Getting help
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 9 (30.0.11)
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 22.04
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.63
- Reverse proxy and version _(e.g. nginx 1.27.2)
N/A
- PHP version (e.g, 8.3):
8.3.21
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
05 April 2025
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Classic LAMP-stack
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes
Summary of the issue you are facing:
I am getting this error message in my log about half a dozen times a day:
“Exception
The requested uri(/data/.ncdata) cannot be processed by the script ‘/nextcloud/index.php’)”
[See also raw log entry below]
There is a script, ‘index.php’, in /var/www/nextcloud and a file ‘.ncdata’ in /var/www/nextcloud/data, but access to this last is restricted
drwxrwx— 5 www-data www-data 4096 May 21 17:10 data
As the ordinary user of my sys, I don’t have access to it
Content of /var/www/nextcloud/data:
azed@azed-byte:~$ sudo ls -al /var/www/nextcloud/data
total 3496
drwxrwx— 5 www-data www-data 4096 May 21 17:10 .
drwxr-xr-x 16 www-data www-data 4096 May 18 12:12 ..
drwxr-xr-x 14 www-data www-data 4096 Mar 22 22:37 appdata_oc75adug6gt8
drwxr-xr-x 7 www-data www-data 4096 Mar 23 10:10 azed
-rw-r–r-- 1 www-data www-data 542 May 17 22:12 .htaccess
-rw-r–r-- 1 www-data www-data 0 May 17 22:12 index.html
-rw-r–r-- 1 www-data www-data 52 May 17 22:12 .ncdata
-rw-r----- 1 www-data www-data 3466776 May 22 15:43 nextcloud.log
-rw-r–r-- 1 www-data www-data 72481 May 17 22:12 updater.log
drwxr-xr-x 4 www-data www-data 4096 May 17 22:12 updater-oc75adug6gt8
azed@azed-byte:~$
Content of .ncdata (the following two lines, commented-out in the original)
Nextcloud data directory
Do not change this file
I’m thinking this is some sort of permissions problem
All help / advice gratefully received
Steps to replicate it (hint: details matter!):
N/A
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
`Preformatted text`
The requested uri(/data/.ncdata) cannot be processed by the script '/nextcloud/index.php')
/var/www/nextcloud/lib/base.php
Line 963
OC\AppFramework\Http\Request->getRawPathInfo()
/var/www/nextcloud/index.php
Line 24
OC::handleRequest()
Raw log entry
{
"reqId": "IoqfUPMw7QYel69Pm3CH",
"level": 3,
"time": "2025-05-22T14:43:28+00:00",
"remoteAddr": "192.168.1.237",
"user": "--",
"app": "index",
"method": "GET",
"url": "/data/.ncdata",
"message": "The requested uri(/data/.ncdata) cannot be processed by the script '/nextcloud/index.php')",
"userAgent": "Nextcloud Server Crawler",
"version": "30.0.11.1",
"exception": {
"Exception": "Exception",
"Message": "The requested uri(/data/.ncdata) cannot be processed by the script '/nextcloud/index.php')",
"Code": 0,
"Trace": [
{
"file": "/var/www/nextcloud/lib/base.php",
"line": 963,
"function": "getRawPathInfo",
"class": "OC\\AppFramework\\Http\\Request",
"type": "->"
},
{
"file": "/var/www/nextcloud/index.php",
"line": 24,
"function": "handleRequest",
"class": "OC",
"type": "::"
}
],
"File": "/var/www/nextcloud/lib/private/AppFramework/Http/Request.php",
"Line": 711,
"message": "The requested uri(/data/.ncdata) cannot be processed by the script '/nextcloud/index.php')",
"exception": [],
"CustomMessage": "The requested uri(/data/.ncdata) cannot be processed by the script '/nextcloud/index.php')"
},
"id": "682f383dd0738"
}
`Preformatted text`
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
N/A(?)
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Typical /var/log/apache2/error.log o/p
`Preformatted text`
[Fri May 23 14:25:41.564332 2025] [access_compat:error] [pid 908:tid 923] [client 192.168.1.237:57976] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:25:41.659081 2025] [access_compat:error] [pid 908:tid 951] [client 192.168.1.237:57976] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:25:41.684958 2025] [access_compat:error] [pid 908:tid 952] [client 192.168.1.237:49014] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:25:41.759910 2025] [access_compat:error] [pid 908:tid 928] [client 192.168.1.237:48998] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:42:00.335116 2025] [access_compat:error] [pid 907:tid 913] [client 192.168.1.237:56114] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:42:00.400009 2025] [access_compat:error] [pid 907:tid 916] [client 192.168.1.237:56114] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:42:00.439189 2025] [access_compat:error] [pid 907:tid 915] [client 192.168.1.237:56124] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Fri May 23 14:42:00.488599 2025] [access_compat:error] [pid 908:tid 942] [client 192.168.1.237:56132] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sat May 24 12:30:45.353965 2025] [mpm_event:notice] [pid 906:tid 906] AH00492: caught SIGWINCH, shutting down gracefully
[Sat May 24 15:42:20.042824 2025] [mpm_event:notice] [pid 1197:tid 1197] AH00489: Apache/2.4.63 (Ubuntu) configured -- resuming normal operations
[Sat May 24 15:42:20.049218 2025] [core:notice] [pid 1197:tid 1197] AH00094: Command line: '/usr/sbin/apache2'
[Sat May 24 16:29:59.190514 2025] [access_compat:error] [pid 1201:tid 1216] [client 192.168.1.237:34580] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sat May 24 16:29:59.307522 2025] [access_compat:error] [pid 1201:tid 1219] [client 192.168.1.237:34580] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sat May 24 16:29:59.342656 2025] [access_compat:error] [pid 1202:tid 1286] [client 192.168.1.237:34602] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sat May 24 16:29:59.600450 2025] [access_compat:error] [pid 1202:tid 1287] [client 192.168.1.237:59824] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 10:44:46.799245 2025] [mpm_event:notice] [pid 1197:tid 1197] AH00492: caught SIGWINCH, shutting down gracefully
[Sun May 25 10:50:08.272706 2025] [mpm_event:notice] [pid 1120:tid 1120] AH00489: Apache/2.4.63 (Ubuntu) configured -- resuming normal operations
[Sun May 25 10:50:08.275841 2025] [core:notice] [pid 1120:tid 1120] AH00094: Command line: '/usr/sbin/apache2'
[Sun May 25 12:42:09.569950 2025] [access_compat:error] [pid 1122:tid 1131] [client 192.168.1.237:38974] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 12:42:09.670322 2025] [access_compat:error] [pid 1122:tid 1129] [client 192.168.1.237:38974] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 12:42:09.712060 2025] [access_compat:error] [pid 1121:tid 1156] [client 192.168.1.237:56322] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 12:42:09.776397 2025] [access_compat:error] [pid 1121:tid 1158] [client 192.168.1.237:56332] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 20:28:49.663097 2025] [access_compat:error] [pid 1122:tid 1144] [client 192.168.1.237:42028] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 20:28:49.768474 2025] [access_compat:error] [pid 1122:tid 1128] [client 192.168.1.237:42028] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 20:28:49.807176 2025] [access_compat:error] [pid 1122:tid 1133] [client 192.168.1.237:54244] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Sun May 25 20:28:49.878900 2025] [access_compat:error] [pid 1122:tid 1135] [client 192.168.1.237:54208] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 14:16:08.838007 2025] [access_compat:error] [pid 1122:tid 1133] [client 192.168.1.237:41620] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 14:16:08.947156 2025] [access_compat:error] [pid 1122:tid 1132] [client 192.168.1.237:41620] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 14:16:08.980519 2025] [access_compat:error] [pid 1122:tid 1136] [client 192.168.1.237:41642] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 14:16:09.036249 2025] [access_compat:error] [pid 1122:tid 1135] [client 192.168.1.237:41612] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 16:45:48.965090 2025] [access_compat:error] [pid 1122:tid 1140] [client 192.168.1.237:43178] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 16:45:49.032364 2025] [access_compat:error] [pid 1122:tid 1135] [client 192.168.1.237:43178] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 16:45:49.068345 2025] [access_compat:error] [pid 1122:tid 1139] [client 192.168.1.237:43208] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 16:45:49.129753 2025] [access_compat:error] [pid 1122:tid 1127] [client 192.168.1.237:43194] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 19:57:32.634369 2025] [access_compat:error] [pid 1121:tid 1175] [client 192.168.1.237:36638] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 19:57:32.737003 2025] [access_compat:error] [pid 1121:tid 1174] [client 192.168.1.237:36638] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 19:57:32.773467 2025] [access_compat:error] [pid 1121:tid 1156] [client 192.168.1.237:36662] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 19:57:32.838854 2025] [access_compat:error] [pid 1122:tid 1147] [client 192.168.1.237:36650] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 20:23:30.688971 2025] [access_compat:error] [pid 1122:tid 1137] [client 192.168.1.237:53200] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 20:23:30.755495 2025] [access_compat:error] [pid 1122:tid 1149] [client 192.168.1.237:53200] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 20:23:30.788741 2025] [access_compat:error] [pid 1122:tid 1133] [client 192.168.1.237:53206] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Mon May 26 20:23:30.840896 2025] [access_compat:error] [pid 1121:tid 1176] [client 192.168.1.237:53198] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
`Preformatted text`
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
o/p of `occ config:list system`:
`Preformatted text`
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.1.237",
"nc.korkythekat.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.11.1",
"overwrite.cli.url": "https:\/\/nc.korkythekat.com\/nextcloud",
"overwritehost": "nc.korkythekat.com",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "GB",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": "true",
"memcache.locking": "\\OC\\Memcache\\Redis",
"maintenance_window_start": 1,
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 1.5
},
"maintenance": false,
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 2,
"htaccess.RewriteBase": "\/"
}
}
`Preformatted text`
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- calendar: 5.2.4
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 7.1.0
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 5.0.7
- nextcloud_announcements: 2.0.0
- notes: 4.12.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.7
- richdocumentscode: 24.4.1303
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.6
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled: - admin_audit: 1.20.0
- encryption: 2.18.0
- files_external: 1.22.0
- onlyoffice: 9.8.0 (installed 9.8.0)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.