Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 22.2.6.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): apache 2.4.41
PHP version (eg, 7.4): 7.4
The issue you are facing:
Setting locale to en_US.UTF-8/fr_FR.UTF-8/es_ES.UTF-8/de_DE.UTF-8/ru_RU.UTF-8/pt_BR.UTF-8/it_IT.UTF-8/ja_JP.UTF-8/zh_CN.UTF-8 failed
Please install one of these locales on your system and restart your webserver.
Below the output for the locale setting.
# localectl
System Locale: LANG=en_US.UTF-8
LANGUAGE=en_US:en
VC Keymap: n/a
X11 Layout: us
X11 Model: pc105
in the config.php file I also use
'force_language'='en'
'force_locale'='en_US'
(I use ’ instead of " as seen on the language & locale section of installation. does it matter? all the other entries of the array have ')
Is this the first time you’ve seen this error? (Y/N):N
Steps to replicate it:
- I have no idea. I think after system auto update
The output of your Nextcloud log in Admin > Logging:
I can’t log in and I don’t know how to reach the admin log
I also used dpkg-reinstall locales and also rebooted apache and the server several time but nothing has changed.
Few days ago I updated NC with the CLI hopeing it will fix the issue but didn’t
Any hint on how to fix or where to look for the issue is welcome
cheers