Nextcloud version (eg, 20.0.5): 21.0.2
Operating system and version (eg, Ubuntu 20.04): Debian Buster
Apache or nginx version (eg, Apache 2.4.25): NGinX 1.21.0
PHP version (eg, 7.4): 7.4.18
Desktop-Client: 2.6.2-1build1
I’m trying to get the Desktop Client up and running in order to sync some dirs from my server to the harddisk. But it never successfully connects - the initial connectivity check fails with an error, that $HOSTNAME/status.php times out. But upon opening the very URL in a browser on the same machine, with the same user, returns the status page immediately.
Tried to remove all occurrences of “nextcloud” (‘find . -iname nextcloud’) in my home directory, but this didn’t help at all. Tried to connect through a remote VPN server (in case there’s a problem with my LAN config), but to no avail.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- open Nextcloud client (no profile as of yet)
- enter server URL and hit enter
- connection timeout.
Any hint greatly appreciated.
The output of your Nextcloud log in Admin > Logging:
none available
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'REDACTED',
'passwordsalt' => 'REDACTED',
'secret' => 'REDACTED',
'trusted_domains' =>
array (
0 => 'REDACTED',
1 => 'REDACTED',
2 => '192.168.178.*',
3 => 'REDACTED',
),
'datadirectory' => 'REDACTED',
'dbtype' => 'mysql',
'version' => '21.0.2.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/var/run/mysqld/mysqld.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'REDACTED',
'dbpassword' => 'REDACTED',
'installed' => true,
'activity_expire_days' => 14,
'auth.bruteforce.protection.enabled' => true,
'blacklisted_files' =>
array (
0 => '.htaccess',
1 => 'Thumbs.db',
2 => 'thumbs.db',
),
'cron_log' => true,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\BMP',
4 => 'OC\\Preview\\XBitmap',
5 => 'OC\\Preview\\Movie',
6 => 'OC\\Preview\\PDF',
7 => 'OC\\Preview\\MP3',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
),
'filesystem_check_changes' => 0,
'filelocking.enabled' => 'true',
'htaccess.RewriteBase' => '/',
'integrity.check.disabled' => false,
'knowledgebaseenabled' => false,
'logfile' => 'REDACTED',
'loglevel' => 0,
'logtimezone' => 'Europe/Berlin',
'log_rotate_size' => 104857600,
'maintenance' => false,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'overwriteprotocol' => 'https',
'preview_max_x' => 1024,
'preview_max_y' => 768,
'preview_max_scale_factor' => 1,
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
),
'quota_include_external_storage' => false,
'share_folder' => '/Shares',
'skeletondirectory' => '',
'theme' => '',
'trashbin_retention_obligation' => 'auto, 7',
'updater.release.channel' => 'beta',
'mail_smtpmode' => 'sendmail',
'mail_sendmailmode' => 'pipe',
'mail_from_address' => 'nextcloud',
'mail_domain' => 'REDACTED',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'REDACTED',
'mail_smtpport' => '587',
'mail_smtpname' => 'REDACTED',
'mail_smtppassword' => 'REDACTED',
'mail_smtpsecure' => 'tls',
'default_phone_region' => 'DE',
'app_install_overwrite' =>
array (
0 => 'dicomviewer',
1 => 'files_mindmap',
2 => 'carnet',
3 => 'onlyoffice',
4 => 'richdocuments',
5 => 'richdocumentscode',
6 => 'documentserver_community',
7 => 'files_photospheres',
8 => 'telephoneprovider',
),
'has_rebuilt_cache' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
no log entries generated - looks like the client never gets its request out to the server