LDAP user can't see some files/directories


  • Nextcloud version : 22.2.10
  • Operating system and version : Debian 10.13
  • Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.38
  • PHP version (eg, 7.4): PHP 7.3.31-1~deb10u1

One of our LDAP user can’t see some directories and folders in external storage.
It is not an ACL issue because they are OK in Windows explorer.
Furthermore, I have create a new user with the same rights and group membership and the new user as access to all the files.
I suspect an issue with the nextcloud profile of the original user. Did someone experience the same problem ? Is it possible to clear the local (nextcloud) profile ?
Any clue will be appreciated.