Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 15.0.7
Operating system and version (eg, Ubuntu 17.04): Arch Linux
Apache or nginx version (eg, Apache 2.4.25): 1.14.2
PHP version (eg, 7.1): 7.3.4
The issue you are facing:
Users that are logging in from ldap can’t create files inside their homeDirectory.
Also unless I create files and sorts inside homeDirectory nextcloud just crashes
Is this the first time you’ve seen this error? (Y/N): yes
Steps to replicate it:
- use ldap as backend or use users from PAM
- logging as ldap user
- see
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'datadirectory' => '/var/lib/nextcloud/data',
'instanceid' => '22222',
'appstoreenabled' => false,
'cache_path' => '/var/lib/nextcloud/cache',
'passwordsalt' => 'RLY'
'secret' => 'RLY' 'trusted_domains' =>
array (
0 => 'RLY',
),
'dbtype' => 'pgsql',
'version' => '15.0.7.0',
'overwrite.cli.url' => 'https://cloud.thaodan.de',
'dbname' => 'nextcloud',
'dbhost' => '/run/postgresql',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'FIXME,
'installed' => true,
'ldapIgnoreNamingRules' => true,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'log_type' => 'systemd,
'loglevel' => 1,
'log_query'
How can I make my logs anonymous?
Without shoving server/ldap data?
Finally should /home/$USER by owned by nextcloud or the user?