Latest Snap is extremely slow connecting through webdav and homepage

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

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Nextcloud version (eg, 20.0.5): 21.0.1Snap2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.29
PHP version (eg, 7.4): Whichever runs on Nextcloud 21.0.1Snap2, but I also have 8.0.7, mayve it is the same?

The issue you are facing: Whenever I install the latest snap, the webdav becomes extremely slow, or will not connect at all. There are are about a dozen computers accessing through webdav, and another 10 or so accessing the server through the Nextcloud client. We use Raidrive to connect the webdav.

I am not an expert at Ubuntu, I was kinda given the role of server administrator when our old admin left, and I have managed to keep the thing alive for a year, learning as I go. This, however, has me stumped.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Install Nextcloud snap 21 using snap refresh nextcloud
  2. try accessing the web page or uploading files through webdav.
  3. Cry when nothing happens.

The output of your Nextcloud log in Admin > Logging:

Cannot connect to the web page, so can't access the log.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/snap/nextcloud/current/htdocs/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 =>
    array (
      'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
      'url' => '/extra-apps',
      'writable' => true,
    ),
  ),
  'supportedDatabases' =>
  array (
    0 => 'mysql',
  ),
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'filelocking.enabled' => true,
  'redis' =>
  array (
    'host' => '/tmp/sockets/redis.sock',
    'port' => 0,
    'timeout' => 0.0,
  ),
  'instanceid' => '****',
  'passwordsalt' => 'wk1tXpl3kSftklVW7z/W61/G7WTBQr',
  'secret' => '*****',
  'trusted_domains' =>
  array (
    0 => '172.30.1.8',
  ),
  'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
  'skeletondirectory' => '/var/snap/nextcloud/common/nextcloud/data/ftkadmin/files/_default',
  'dbtype' => 'mysql',
  'version' => '21.0.1.1',
  'overwrite.cli.url' => 'https://172.30.1.8/',
  'htaccess.RewriteBase' => '/',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '*****',
  'installed' => true,
  'maintenance' => false,
  'loglevel' => 2,
  'theme' => '',
  'app_install_overwrite' =>
  array (
    0 => 'groupfolders',
  ),
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
);

The output of your Apache/nginx/system log in /var/log/____: Not sure what you want here, there are a lot of different logs… This is the apache2 error.log

[Thu Jul 01 06:25:28.215287 2021] [mpm_prefork:notice] [pid 2263] AH00163: Apache/2.4.29 (Ubuntu) configured -- resumin$
[Thu Jul 01 06:25:28.215343 2021] [core:notice] [pid 2263] AH00094: Command line: '/usr/sbin/apache2'
2

Hello Lars-Erik, and welcome to the Nextcloud forum!

I think a little more logs would have been awesome to get our hands on to troubleshoot.
Could you check if there are any contents of /var/snap/nextcloud/common/nextcloud/data/nextcloud.log and see if it spits out any useful information?
If you don’t see any errors, you can try to enable debugging under your config.

Also, are you sure you have defined the right trusted domains and URL?

  'overwrite.cli.url' => 'https://172.30.1.8/',

# and
  'trusted_domains' =>
  array (
    0 => '172.30.1.8',
  ),

Just checking to make sure that is correct :slight_smile:

3

Thank you for helping me.

The nextcloud.log file was 76 MB, so I went through it and copied out the first time it installed snap21. To fit it in the word limit I cut away all the similar error messages, and left one of each.


There were a few dozen of the following error:

{"reqId":"0o1bGP1bLATBUmcV4XgJ","level":4,"time":"2021-06-01T00:06:00+00:00","remoteAddr":"172.30.1.194","user":"classroom","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/classroom/T's%20Manual-2020,%201st%20semester%E2%98%85","message":{"Exception":"OCA\\DAV\\Connector\\Sabre\\Exception\\Forbidden","Message":"No read permissions","Code":0,"Trace":[{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Tree.php","line":200,"function":"getChildren","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":900,"function":"getChildren","class":"Sabre\\DAV\\Tree","type":"->","args":["files/classroom/T's Manual-2020, 1st semester\u2605"]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":982,"function":"generatePathNodes","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\DAV\\PropFind"},[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Connector\\Sabre\\Directory"}]]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":1661,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->","args":["files/classroom/T's Manual-2020, 1st semester\u2605",["{DAV:}resourcetype","{DAV:}getlastmodified","{DAV:}getcontentlength","{DAV:}getetag","{http://owncloud.org/ns}id","And 5 more entries, set log level to debug to see all entries"],1]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":1646,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"elementMap":[],"contextUri":"/remote.php/dav/","namespaceMap":{"DAV:":"d","http://sabredav.org/ns":"s","http://owncloud.org/ns":"oc","http://nextcloud.org/ns":"nc"},"classMap":[],"__class__":"Sabre\\Xml\\Writer"},{"__class__":"Generator"},false]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Generator"},false]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["method:PROPFIND",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/apps/dav/lib/Server.php","line":332,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/remote.php","line":167,"args":["/snap/nextcloud/28088/htdocs/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/snap/nextcloud/28088/htdocs/apps/dav/lib/Connector/Sabre/Directory.php","Line":263,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows) mirall/3.1.3stable-Win64 (build 20210218) (Nextcloud)","version":"21.0.1.1"}


And these:

{"reqId":"1rEyvwZaRRIBAYo0eYvW","level":2,"time":"2021-06-01T02:33:12+00:00","remoteAddr":"172.30.1.196","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: ftksongdo (Remote IP: 172.30.1.196)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"LxC5niQaXMqlBIKTeEFQ","level":2,"time":"2021-06-01T02:33:24+00:00","remoteAddr":"172.30.1.196","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: ftksongdo (Remote IP: 172.30.1.196)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"dFT1vSAtxlMtl4SmB1nw","level":2,"time":"2021-06-01T02:33:47+00:00","remoteAddr":"172.30.1.196","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: ftksongdo (Remote IP: 172.30.1.196)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"4J3wktHQiSau4Tefu8Ln","level":2,"time":"2021-06-01T02:35:52+00:00","remoteAddr":"172.30.1.196","user":"--","app":"core","method":"GET","url":"/remote.php/dav/files/ftksongdo/","message":"Login failed: 'ftksongdo' (Remote IP: '172.30.1.196')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"u99e7Ctcj56d5y3hK9ss","level":2,"time":"2021-06-01T02:36:17+00:00","remoteAddr":"172.30.1.196","user":"--","app":"core","method":"GET","url":"/remote.php/dav/files/ftksongdo/","message":"Login failed: 'ftksongdo' (Remote IP: '172.30.1.196')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"Ygoxn1MvXXdJjja2o6Wl","level":2,"time":"2021-06-01T02:36:40+00:00","remoteAddr":"172.30.1.196","user":"--","app":"core","method":"GET","url":"/remote.php/dav/files/ftksongdo/","message":"Login failed: 'ftksongdo' (Remote IP: '172.30.1.196')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 Edg/88.0.705.81","version":"21.0.1.1"}
{"reqId":"22tNYbYUsms2OvAMljUK","level":2,"time":"2021-06-01T06:23:43+00:00","remoteAddr":"172.30.1.147","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: ftkuser (Remote IP: 172.30.1.147)","userAgent":"Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36","version":"21.0.1.1"}


And there must have been a hundred or more of these:

{"reqId":"jIaAl09CgNfPoKS7eFh6","level":4,"time":"2021-06-01T06:30:15+00:00","remoteAddr":"172.30.1.197","user":"classroom","app":"webdav","method":"GET","url":"/remote.php/dav/files/classroom/Documents%20(shared)/Naomi/%E2%98%85Naomi%20%EC%88%98%EC%97%85/Wise/Edu%20planet/TOEFL%20Primary%20MP3/Step%202/step%202%20book%203%20CD%20B/30%20%ED%8A%B8%EB%9E%99%2030.mp3","message":{"Exception":"RedisException","Message":"read error on connection to /tmp/sockets/redis.sock:0","Code":0,"Trace":[{"file":"/snap/nextcloud/28088/htdocs/lib/private/Memcache/Redis.php","line":169,"function":"watch","class":"Redis","type":"->","args":["0eb8081432e8ebf4790940bd5797ca1a/lockfiles/c57d9562cab4387ad86d32556039631d"]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Lock/MemcacheLockingProvider.php","line":105,"function":"cad","class":"OC\\Memcache\\Redis","type":"->","args":["files/c57d9562cab4387ad86d32556039631d",1]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Common.php","line":784,"function":"releaseLock","class":"OC\\Lock\\MemcacheLockingProvider","type":"->","args":["files/c57d9562cab4387ad86d32556039631d",1]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Wrapper.php","line":603,"function":"releaseLock","class":"OC\\Files\\Storage\\Common","type":"->","args":["__groupfolders/2/Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Wrapper.php","line":603,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["__groupfolders/2/Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Jail.php","line":464,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["__groupfolders/2/Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Wrapper.php","line":603,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->","args":["Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Wrapper.php","line":603,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/Storage/Wrapper/Wrapper.php","line":603,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/View.php","line":2050,"function":"releaseLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,{"__class__":"OC\\Lock\\MemcacheLockingProvider"}]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/View.php","line":2102,"function":"unlockPath","class":"OC\\Files\\View","type":"->","args":["/Documents (shared)/Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1,false]},{"file":"/snap/nextcloud/28088/htdocs/lib/private/Files/View.php","line":1202,"function":"unlockFile","class":"OC\\Files\\View","type":"->","args":["/Documents (shared)/Naomi/\u2605Naomi \uc218\uc5c5/Wise/Edu planet/TOEFL Primary MP3/Step 2/step 2 book 3 CD B/30 \ud2b8\ub799 30.mp3",1]},{"function":"OC\\Files\\{closure}","class":"OC\\Files\\View","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/snap/nextcloud/28088/htdocs/apps/files_external/3rdparty/icewind/streams/src/CallbackWrapper.php","line":119,"function":"call_user_func","args":[{"__class__":"Closure"}]},{"function":"stream_close","class":"Icewind\\Streams\\CallbackWrapper","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/http/lib/Sapi.php","line":136,"function":"fclose","args":[null]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":490,"function":"sendResponse","class":"Sabre\\HTTP\\Sapi","type":"::","args":[{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/snap/nextcloud/28088/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/apps/dav/lib/Server.php","line":332,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/snap/nextcloud/28088/htdocs/remote.php","line":167,"args":["/snap/nextcloud/28088/htdocs/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/snap/nextcloud/28088/htdocs/lib/private/Memcache/Redis.php","Line":169,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows) mirall/3.2.2stable-Win64 (build 20210527) (Nextcloud, windows-10.0.19041 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"21.0.1.1"}

The trusted domain IP is the servers LAN IP, and it works to connect to it using Nextcloud 20, so that should be correct.

Thank you

4

I have two theories what it might be,

  1. Permission errors on the nextcloud files
  2. Redis is not running / is not working properly and hence fails.
    is this correct;
array (
    'host' => '/tmp/sockets/redis.sock',

?

Also there are quite a few authentication errors. Not sure what that could be caused by either

What if you enable debugging in your config, and then see what the log spits out?

5

I found the redis.sock in /tmp/snap.nextcloud/tmp/sockets/redis.sock. Should I add the tmp/snap.nextcloud/ to the host?

I have enabled debug mode, and after reinstalling latest snap21, I tried to move some files to generate a log, but even just opening the webdav took forever and eventually crashed the window…

I checked the logs, and my php_errors.log had twenty copies of this:

[06-Jul-2021 06:29:17 UTC] PHP Fatal error:  Uncaught Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: SQLSTATE[HY000] [2002] No such file or directory in /snap/nextcloud/28088/htdocs/lib/private/DB/Connection.php:85
Stack trace:
#0 /snap/nextcloud/28088/htdocs/3rdparty/doctrine/dbal/src/Connection.php(1486): OC\DB\Connection->connect()
#1 /snap/nextcloud/28088/htdocs/3rdparty/doctrine/dbal/src/Connection.php(1014): Doctrine\DBAL\Connection->getWrappedConnection()
#2 /snap/nextcloud/28088/htdocs/lib/private/DB/Connection.php(226): Doctrine\DBAL\Connection->executeQuery('SELECT * FROM `...', Array, Array, NULL)
#3 /snap/nextcloud/28088/htdocs/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php(210): OC\DB\Connection->executeQuery('SELECT * FROM `...', Array, Array)
#4 /snap/nextcloud/28088/htdocs/lib/private/DB/QueryBuilder/QueryBuilder.php(287): Doctrine\DBAL\Query\QueryBuilder->execute()
#5 /snap/nextcloud/28088/htdocs/lib/private/AppConfig.php(345): OC\DB\QueryBuilder\QueryBuilder->execute()
#6 /snap/nextc in /snap/nextcloud/28088/htdocs/lib/private/DB/Connection.php on line 85

andredis.log gave me this:

26896:C 06 Jul 2021 06:26:32.178 # oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
26896:C 06 Jul 2021 06:26:32.178 # Redis version=5.0.12, bits=64, commit=27391f6c, modified=0, pid=26896, just started
26896:C 06 Jul 2021 06:26:32.178 # Configuration loaded
26896:M 06 Jul 2021 06:26:32.179 # You requested maxclients of 10000 requiring at least 10032 max file descriptors.
26896:M 06 Jul 2021 06:26:32.179 # Server can't set maximum open files to 10032 because of OS error: Operation not permitted.
26896:M 06 Jul 2021 06:26:32.179 # Current maximum open files is 4096. maxclients has been reduced to 4064 to compensate for low ulimit. If you need higher maxclients increase 'ulimit -n'.
26896:M 06 Jul 2021 06:26:32.180 * Running mode=standalone, port=0.
26896:M 06 Jul 2021 06:26:32.180 # WARNING: The TCP backlog setting of 511 cannot be enforced because /proc/sys/net/core/somaxconn is set to the lower value of 128.
26896:M 06 Jul 2021 06:26:32.180 # Server initialized
26896:M 06 Jul 2021 06:26:32.180 # WARNING overcommit_memory is set to 0! Background save may fail under low memory condition. To fix this issue add 'vm.overcommit_memory = 1' to /etc/sysctl.conf and then reboot or run the command 'sysctl vm.overcommit_memory=1' for this to take effect.
26896:M 06 Jul 2021 06:26:32.180 # WARNING you have Transparent Huge Pages (THP) support enabled in your kernel. This will create latency and memory usage issues with Redis. To fix this issue run the command 'echo never > /sys/kernel/mm/transparent_hugepage/enabled' as root, and add it to your /etc/rc.local in order to retain the setting after a reboot. Redis must be restarted after THP is disabled.
26896:M 06 Jul 2021 06:26:32.492 * DB loaded from disk: 0.312 seconds
26896:M 06 Jul 2021 06:26:32.492 * The server is now ready to accept connections at /tmp/sockets/redis.sock
26896:signal-handler (1625552966) Received SIGTERM scheduling shutdown...
26896:M 06 Jul 2021 06:29:26.937 # User requested shutdown...
26896:M 06 Jul 2021 06:29:26.937 * Saving the final RDB snapshot before exiting.
26896:M 06 Jul 2021 06:29:27.172 * DB saved on disk
26896:M 06 Jul 2021 06:29:27.172 * Removing the pid file.
26896:M 06 Jul 2021 06:29:27.172 * Removing the unix socket file.
26896:M 06 Jul 2021 06:29:27.172 # Redis is now ready to exit, bye bye...
30947:C 06 Jul 2021 06:29:27.569 # oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
30947:C 06 Jul 2021 06:29:27.569 # Redis version=5.0.12, bits=64, commit=27391f6c, modified=0, pid=30947, just started
30947:C 06 Jul 2021 06:29:27.569 # Configuration loaded
30947:M 06 Jul 2021 06:29:27.571 # You requested maxclients of 10000 requiring at least 10032 max file descriptors.
30947:M 06 Jul 2021 06:29:27.571 # Server can't set maximum open files to 10032 because of OS error: Operation not permitted.
30947:M 06 Jul 2021 06:29:27.571 # Current maximum open files is 4096. maxclients has been reduced to 4064 to compensate for low ulimit. If you need higher maxclients increase 'ulimit -n'.
30947:M 06 Jul 2021 06:29:27.571 * Running mode=standalone, port=0.
30947:M 06 Jul 2021 06:29:27.571 # WARNING: The TCP backlog setting of 511 cannot be enforced because /proc/sys/net/core/somaxconn is set to the lower value of 128.
30947:M 06 Jul 2021 06:29:27.571 # Server initialized
30947:M 06 Jul 2021 06:29:27.571 # WARNING overcommit_memory is set to 0! Background save may fail under low memory condition. To fix this issue add 'vm.overcommit_memory = 1' to /etc/sysctl.conf and then reboot or run the command 'sysctl vm.overcommit_memory=1' for this to take effect.
30947:M 06 Jul 2021 06:29:27.571 # WARNING you have Transparent Huge Pages (THP) support enabled in your kernel. This will create latency and memory usage issues with Redis. To fix this issue run the command 'echo never > /sys/kernel/mm/transparent_hugepage/enabled' as root, and add it to your /etc/rc.local in order to retain the setting after a reboot. Redis must be restarted after THP is disabled.
30947:M 06 Jul 2021 06:29:27.616 * DB loaded from disk: 0.044 seconds
30947:M 06 Jul 2021 06:29:27.616 * The server is now ready to accept connections at /tmp/sockets/redis.sock
30947:M 06 Jul 2021 06:34:28.091 * 10 changes in 300 seconds. Saving...
30947:M 06 Jul 2021 06:34:28.092 * Background saving started by pid 533
533:C 06 Jul 2021 06:34:28.827 * DB saved on disk
533:C 06 Jul 2021 06:34:28.828 * RDB: 0 MB of memory used by copy-on-write
30947:M 06 Jul 2021 06:34:28.895 * Background saving terminated with success

I hope there is anything in there that can help.

Thank you.