Issues with Nextcloud OnlyOffice and Community Document Server on Native Installation (No Docker

ℹ️ Support 📄 Office
1

Hi everyone,

I’m facing an issue with my Nextcloud installation, specifically with the integration of OnlyOffice and the Community Document Server (CDS). Here are the details of my setup:

System: Nextcloud running on a native host (no Docker containers).
Installation: The Community Document Server was installed via the Nextcloud interface, as was the OnlyOffice app. Both are running directly on the same host.

Problem Description:

The installation seemed to work fine:
    I can select Office files under New in the Nextcloud interface.
    In the app settings, I can save the configuration for the Document Server, and it returns an OK message.
However, when I try to open or create a document, Nextcloud freezes completely for about 1–2 minutes. After that, it works again until I attempt to open or create another document.

Error Message:

The command

sudo -u www-data php occ onlyoffice:documentserver --check

returns the following error:

Error connection: Client error: GET http://isp-tan.spdns.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.aAc0vopezHHGE05XpXgB25QttjczMRxbdOcLnxq9ekU resulted in a 404 Not Found response:
File not found.

Additional Information:

How can I check if the Document Server is running correctly?
I read that the CDS listens on port 5999, but when I check with nmap localhost, port 5999 isn’t reachable on the host.
Does the CDS expect connections on port 5999?
I’m unsure where the issue lies because I don’t know where to start troubleshooting.

Questions:

Where can I find the configuration files for both apps?
Should I set the Document Server URL in the OnlyOffice configuration, the CDS configuration, or both?
Are there any known issues with running this setup on a native installation without Docker?
How can I confirm whether the CDS is running properly and listening on the correct port?

I would greatly appreciate any tips or ideas on how to resolve this issue.

Where can i find the matching nc log entry ? The NC logfile is horrorable - no formations like other linux log files. Its a totaly string chaos when looking into the nextcloud logfile.

Thanks in advance! :blush: